Level 1

39 points

CNBC app Live stream quality on Apple TV

I have numerous apps installed on my new Apple TV 4K with no streaming issues whatsoever, except for the Live stream from the CNBC app, which alternately goes from looking perfect to blurry/pixelated and freezing. Wifi download speed via Comcast/Xfinity is 250 Mbps so that's not the issue. Even the On Demand content via this app streams fine. I've uninstalled/reinstalled but it hasn't helped. Anyone else having issues with the Live feed in this app?

iPad Pro Wi-Fi + Cellular, iOS 11.2.1, 9.7"

Posted on Jan 8, 2018 7:22 AM

27 replies

xray1

Level 1

8 points

Mar 13, 2018 7:50 AM in response to ras5280

I have an issue when watching the live CNBC broadcast stream recently. I will get a good picture with audio for 5-10 seconds, after which both will disappear, and I get a "null" message on the screen with a hazed out CNBC graphic background. Uninstalling and reinstalling the app doesn't seem to work. All other apps working fine. Any thoughts or help appreciated.

Jan 11, 2018 6:08 AM in response to ras5280

I have the same problem. Changed from wifi to wired and have the same issue. I'm on Google Fiber. It's not us, it's them...

Jan 28, 2018 8:27 PM in response to ras5280

I have exact same problem. It is the app I use the most. I thought it was because of my old Apple TV but now I have the newest one. I’m only forced to start using my Roku again.

vazandrew

Level 8

40,834 points

Feb 5, 2018 8:30 AM in response to ras5280

That was an email that another user posted on the forum to show communication from the developer, you would need to contact them directly to give that feedback

Apr 6, 2018 5:53 AM in response to totobabanono

If you tell CNBC about it, please let us know what they suggest.

ras5280 Author

Level 1

39 points

Jan 29, 2018 5:54 AM in response to ras5280

CNBC live feed terrible again this morning ... stuttering, fuzzy, freezing, etc. Who developed and/or maintains this app anyway? How do we get the word to them that something is wrong here? The on-demand content from the app is always fine. My wi-fi connection is solid (300 Mbps) and the live feed from my other Apple TV apps (Bloomberg, etc.) is flawless. Hate having to change HDMI inputs over to my Xfinity X1 DVR every morning just so I can watch CNBC. 😠

ras5280 Author

Level 1

39 points

Feb 5, 2018 6:47 AM in response to stefanikdt11

stefanikdt11 wrote:

My reply:

None of those resolutions worked. I couldn’t watch anything live this morning. Here’s my info

414-***-**** Friday morning 8:30am-12:30pm

Model A1842 (32 GB)

tvOS 11.2.5 (15K552)

Spectrum (Cable/internet)

Dear David,

We appreciate you taking the time to report your issue to us. We have escalated your particular case to a specialized team and it is being investigated. We will resolve any problems we find as soon as possible, and contact you by email when the issue is either corrected or a reasonable solution is found.

If you have any questions, please feel free to reply to this message and a Customer Care Representative will get back to you within 24 hours.

Sincerely,

Elizabeth

-CNBC Customer Care Representative

Elizabeth, I realize that this is the Apple TV forum, but ... what I've failed to mention, and what is happening to me right now, is that the Live feed on my iPad app (build 4.6.0) is just as bad as the Live feed on the Apple TV app. Virtually unwatchable. If you would please pass this along to the app developer(s), I would appreciate it.

Mar 16, 2018 1:42 PM in response to Jeffery Snell

As a follow-up to the post above.

I have already tried reinstalling the app, as well as both restarting and resetting the Apple TV. And I have the same problem on multiple Apple TV devices (behind the same router.)

Feb 22, 2018 8:38 PM in response to stefanikdt11

Did you ever figure out what the problem was? Thx.

vazandrew

Level 8

40,834 points

Mar 12, 2018 3:02 PM in response to willfromduluth

The older models don't have apps, just preset content sent via server.

Jan 31, 2018 3:17 PM in response to stefanikdt11

My reply:

None of those resolutions worked. I couldn’t watch anything live this morning. Here’s my info

414-***-**** Friday morning 8:30am-12:30pm

Model A1842 (32 GB)

tvOS 11.2.5 (15K552)

Spectrum (Cable/internet)

Dear David,

We appreciate you taking the time to report your issue to us. We have escalated your particular case to a specialized team and it is being investigated. We will resolve any problems we find as soon as possible, and contact you by email when the issue is either corrected or a reasonable solution is found.

If you have any questions, please feel free to reply to this message and a Customer Care Representative will get back to you within 24 hours.

Sincerely,

Elizabeth

-CNBC Customer Care Representative

Mar 16, 2018 1:40 PM in response to stefanikdt11

Model A1842 (64 GB)

tvOS 11.2.6 (15K600)

Spectrum (Cable/internet)

This is 6 weeks after the original post - I have been having and continue to have the same problems described above. The start of the problems correlate with the app update - it used to work great - it became poor.

Now it does not work at all. when I start streaming live tv within a few seconds (it does run of a short time) I get a message "A network error occurred when communicating with the provider's authorization service"

I also use the CBS live news feed (when markets are closed, for example) and that app/service has been excellent for a long time and continues so. Thus I presume that the problem is not my network speed or quality nor is it something fundamental with my cable service provider.

It must be your app or your relationship with Spectrum or both.

I would gladly watch your channel every day... but now I cannot watch at all, so I go elsewhere.

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CNBC app Live stream quality on Apple TV