Amazon winner pop ups on my iPhone

Eveytime I open my internet on my iPhone 6+ I get this amazon prize winner pop up. I have my phone set to block pop ups on internet, but they come through every single time. It’s annoying and there has to be a way to stop this. Everything was cleared & I made sure my pop up blocking was on. If anyone can help it would be great. Nothing like trying to look something up and having a pop up on your iPhone get in the way.

Posted on Jan 8, 2018 10:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2018 2:07 PM

No one has figured out how to hijack your phone. Someone has hijacked a website you visited. Do the following:

  • Turn on Airplane Mode
  • Go to Settings/Safari and tap Clear History and Website Data
  • double-press the HOME button, find the Safari screen image and swipe it up to close the app
  • Restart your phone
  • Turn Airplane Mode off

This should clear the message. And don't go back to whatever website you were on the first time it happened.

679 replies

Mar 13, 2018 2:01 PM in response to Texasaaa

No, that's not what it does. When you clear data for a browser, all it's doing is removing what are nothing more than temporary files. Which is anything that was downloaded to display a page (HTML text, images, etc.) and cookies. They are kept so when you visit the site again, instead of pulling the entire page from the remote server again, it displays what's in the browser cache to speed things up.


Clearing all of that only means the cache data will have to be slowly re-collected. But, it can also clear out scam pages that keep reloading themselves by tossing its cache data out.

Mar 18, 2018 6:39 AM in response to kainalu

Check Safari settings and security preferences

Make sure Safari security settings are turned on, particularly Block Pop-ups and Fraudulent Website Warning.

On your iPhone, iPad, or iPod touch, go to Settings > Safari and turn on Block Pop-ups and Fraudulent Website Warning.

On your Mac you can find these same options in the Security tab of Safari preferences. You can also click the Extensions tab in Safari preferences to check if you have any extensions installed that you prefer to turn off.

Mar 26, 2018 7:56 AM in response to JacintoPV

No, it is not linked to iTunes. No, it has nothing to do with your device. It can happen on any device including other manufacturer's smartphones, Macs, Windows, Linux - anything with a web browser. It is the result of an invasive ad on a web page you visited. I suggest reading the thread you posted to for more insight into this problem, especially the last few pages.

Mar 27, 2018 8:17 AM in response to papjo

Its unclear whether it’s one site and ad in particular that then causes this to happen on other sites.

Basically, it's any site that contracts with the ad server company who feed the ads to them. My wife was on a site she often goes to (sewing supplies and such), and that same stupid Amazon redirect appeared. There's no doubt these are all coming from the same ad server (or a few in the same business). It just depends on whether a given site you visit is allowing one of them to feed ads to them.

Mar 27, 2018 1:37 PM in response to Kurt Lang

Keep in mind that these particular ads have a .top gTLD, but there is no reason they have to. And I have gotten ads with other domain references. They could even use a .com TLD if they wanted to; they just cost more. There are an infinite number of domain names available; block one and they will switch to another. It's like playing whack-a-mole, but with an infinite number of moles. The problem can't be solved by blocking domains or TLDs.

Jun 26, 2018 4:56 PM in response to Toni466

Your iPhone, or whatever browser you’re using has absolutely nothing to do with the ads you see. Every single device and browser has the same issue since the ads come from the web in general. Windows, Mac, Linux or anything else. It doesn’t matter which one you‘re talking about.


For at least the 20th time in this topic, install an ad blocker.

Jul 8, 2018 8:02 AM in response to Lawrence Finch

I understand that Lawrence is correct that this is not really an “Apple” problem, it’s a problem that malicious ads are being hosted and exploited on many large websites and therefore way beyond their control.


I do mainly ops and security now, but I’ve been hosting, maintaining, or running operations for several large sites for some time, and I’ve seen similar issues come up, especially with ad networks.


However, there is one thing Apple could do a little better here. I have access to a lot of different devices and use a few different browsers,etc. The ads do come up on other browsers and devices.


But Safari on iOS seems to be the only one that consistently gets *completely hijacked* by these ads. Where the only option is to close the tab. And that’s one thing they could hopefully patch. Although you’re right that it might just end up being a fruitless race to catch up to the next exploit! But such is life in security sometimes.

Jul 12, 2018 4:37 PM in response to Lawrence Finch

judgmental r u? .. well as it turns out, while READING miles of threads, that MY solution is to turn off JavaScript.. not perfect but it works so far. It was driving me crazy for a week! I lost count of the google searches, the "delete website data" "turn on off airplane mode" "turn it on and off" blah blah directions.... hey NEWS FLASH, it doesn't work. Let me count the ways/times I had to fiddle with my phone this week! I'm on the clock and fuming! YOU don't walk in my shoes...

Jul 19, 2018 1:27 PM in response to hal288

The answer you are referring to worked just fine SEVEN MONTHS AGO when it was posted. But times change, and so does the perpetual arms race of spammers vs the good guys. And if you read towards the end of the thread you will find solutions that work now. Actually, I'll save you the trouble of having to read: Dealing with Safari popups that won't go away

Jul 26, 2018 4:14 PM in response to kainalu

I have had this happen after visiting a site. I did go into chrome settings to be sure popups were blocked...they are but...i noticed in the area that says “allow popups from” there was that “prize” link listed there along with another that I did not notice. I think the site somehow gets itself added to the approved list...and is why keeps coming up. I just now removed it. Time will tell if it’s gone for good. Posting here in case it helps someone.

Aug 16, 2018 7:25 AM in response to chevysales

If clearing your cache works, fine. But if you bother to read the thread you posted to you will see dozens of posts from people who cleared their cache and it did not fix the problem. Along with a lot of other steps that also did not fix the problem. And it's also clear that you have never had the problem, or you would know that clearing the cache doesn't fix it in most cases.


As you are commenting on an 8 month old post, I'll point out that even what I posted 8 months doesn't work in all cases; the bad guys found a way around it. Here's the latest, which is even more complicated, and clearing the cache won't work either: Dealing with Safari popups that won't go away

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Amazon winner pop ups on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.