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Crel640 Author

Level 1

67 points

iPhone X lens cracked

I can see a few people have also had their iPhone X camera lens crack !!!! My was bought on a Thursday and instantly put into a case and had a glass screen protector fitted, by the end of the weekend my lens had a crack in it and then the next day a complete hole around the lens !!! No drops, no keys or coins in my pockets nothing.... same story from apple only complete phone replacement at a cost of $750.... obviously there is a flaw in the lens glass.... I’ve owned every iPhone since 2007 and ( touch wood ) never cracked a screen and finally to buy the panicle of iPhones only to have it break for no reason after a few days is extremely disappointing....

Posted on Jan 8, 2018 1:11 PM

98 replies

ArcTer

Level 1

4 points

Mar 14, 2018 7:13 AM in response to mikeg007

Not sure, I could be wrong, I just laughed at their offer and declined...

Mar 19, 2018 7:27 AM in response to Crel640

I have the same problem here. Within 2 weeks of purchase, I suddenly found a crack on my lens glass. Very disappointed. It is obviously a design problem. Apple should at least offer a free fix.

jbrandom

Level 1

4 points

Mar 19, 2018 4:07 PM in response to razmee209

Mine lens cover is cracked with a hole in it. Has anyone been successful in repairing at a low cost.

Mar 31, 2018 10:35 AM in response to Pete2018

something happen to my iPhone x took it to apple last week and they said 588 and i got my phone on 3/1/18 im ****** apple needs a recall asap

mikeg007

Level 1

4 points

Apr 11, 2018 2:34 PM in response to jboy10a

I think that we need all to get this problem on social media and share and get everyone to report it to Apple, they will get the message

Apr 14, 2018 9:48 AM in response to KeRim Hadzic

Bet they didn’t fix it did they? ********.

Apr 17, 2018 12:19 PM in response to VideoCrazy

Can you explain how Visa covered the cost of "repair"?

Apr 17, 2018 3:19 PM in response to VideoCrazy

How did you get Visa to cover the cost of the repair?

May 8, 2018 12:02 PM in response to skodinio

I have exactly the same issue around the mic - apple wanted £500+ to replace the phone as they can't fix this glass.

May 13, 2018 12:39 PM in response to Crel640

Same here. 11 days of use, no drops, cell in the pocket alone and suddenly a crack around mic.

deggie

Level 10

167,333 points

May 19, 2018 5:01 PM in response to spaladon

Did they explain to you what they would not do an out-of-warranty replacement? There has to be some part of the story that is missing here. And that is a really short coffee table.