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Crel640 Author

Level 1

67 points

iPhone X lens cracked

I can see a few people have also had their iPhone X camera lens crack !!!! My was bought on a Thursday and instantly put into a case and had a glass screen protector fitted, by the end of the weekend my lens had a crack in it and then the next day a complete hole around the lens !!! No drops, no keys or coins in my pockets nothing.... same story from apple only complete phone replacement at a cost of $750.... obviously there is a flaw in the lens glass.... I’ve owned every iPhone since 2007 and ( touch wood ) never cracked a screen and finally to buy the panicle of iPhones only to have it break for no reason after a few days is extremely disappointing....

Posted on Jan 8, 2018 1:11 PM

98 replies

kia85

Level 1

4 points

Nov 12, 2018 12:17 PM in response to Crel640

Yep, same thing happened to me a few weeks ago, bought a brand new iPhone X less than 2 months ago and the camera cracked on the lens and it’s never been dropped and has a solid, expensive case. I’ve owned Apple iPhones since they first came out and have never had a camera cracked, the x obviously has a more sensitive Camera but they want me to pay 630 euros (Aussie currently living in Germany) to replace the stupid thing, fuming!!

DaveVII

Level 1

4 points

Nov 27, 2018 1:01 PM in response to Crel640

Same problem but with iPhone XS. Absolutely gutted, walked outside between buildings at work with an otherwise empty front pocket and when I got to the other unit the camera lens was severely cracked!

Can’t understand why, unless some units are super susceptible to mild thermal shocks.. nothing else could have caused it.

ArcTer

Level 1

4 points

Mar 14, 2018 6:52 AM in response to Pfaltzgraph

Same here! The only thing I can think about is the cold weather after a week on the alps, but it shouldn’t be the case!

mikeg007

Level 1

4 points

Mar 14, 2018 6:53 AM in response to ArcTer

I think mine is worst,and NO, never dropped, Never kept with keys

Jun 7, 2018 6:14 PM in response to Crel640

Experienced the same issue. Have a case, and a PopSocket. Somehow an object made it through both and targeted the glass around the microphone.

deggie

Level 10

167,327 points

Jul 9, 2018 3:06 PM in response to Gianvito Fanelli

Walk over to the closest wall to you and yell "Apple, CAN YOU HEAR US?"

That will work just as well as posting this. Go here: Feedback - iPhone - Apple

Feb 9, 2018 8:52 AM in response to Crel640

Same issue here, never dropped, been in a case. Only thing I can think of is that the cold made the glass crack. Have an appointment on Monday with Apple to see what they can do.

Feb 16, 2018 1:41 PM in response to KeRim Hadzic

Thank God I got Apple Care, because they basically marked it as my fault and I paid $99 for a new iPhone replacement. Not cool.

Feb 26, 2018 6:57 PM in response to KeRim Hadzic

I have the same issue ... my rear camera is cracked. I used to put my iPhone X in my pocket.. although i have a case the rear camera cracked .

mikeg007

Level 1

4 points

Mar 5, 2018 9:18 AM in response to Crel640

same issue as all here, it looks like the lens is made of thin plastic, has anyone contacted the CEO of apple to complain, I'm thinking of doing it.?

mikeg007

Level 1

4 points

Mar 8, 2018 2:43 AM in response to denmal7

I have been to the apple store today and they say the its a full replacement at a cost of £636, I am disgusted that this is happening and Apple are not doing anything. remember the banana 6?