10.13.2 supplemental update hung?

How would one exit from a hung(?) installation? 10.13.2 supplemental update has been at 75% progress for 10 hours. The MacBook Air fan has been running continuously. Worried about leaving it overnight.

Posted on Jan 9, 2018 3:18 PM

23 replies

Jan 10, 2018 5:27 AM in response to williamfromalfred

I have a similar issue, but it's a recurring one: large downloads from the Mac App Store seem to get "stuck" after an hour or so. We have slow DSL, so major updates (e.g., High Sierra) often take more than 4 hours, and quite often they download for an hour or so and then simply stop. This happens whether I download them from the App Store or from the web site. At the App Store the progress bar goes away and the application appears dead. On the web, the download progress bar advances to a certain point and just stops. Even the "time remaining" number remains unchanged, after several hours of no apparent activity have elapsed. I don't even have any idea where they're stopping: my ISP? The App Store? Somewhere else?

Can someone suggest what further information I can discover to help at least localize the problem? For the last few major updates, I've been forced to drive to a local Apple dealer an hour away and use their much faster Internet connection via my own WiFi.

Jan 10, 2018 5:28 AM in response to William Williams

Cannot really comment much on this problem ... maybe your ISP is throttling after so many bytes are downloaded ... or if it is not a ISP issue maybe Apple watches the speed and just switches you to a slower download rate and then the download times out. Something similar happens here in this college town when all the students return ... even with broadband cable the internet slows ... actually it sticks ... no activity and then it's ok for a bit and then it stops again. Students tend to overwhelm the system!

Jan 10, 2018 5:48 AM in response to sermain

So, the update works for me (at least so far). I should have mentioned my system is (don't laugh) a:

MacBook Air, 11", late 2010, 1.6 GHz Intel Core 2 Duo, 4 GB, NVIDIA GeForce 320M 246 MB, 128 GB SSD

I use Apple Mail, Calendar, Safari, and the applications that are available with High Sierra, plus Apple's Numbers, Pages, and Keynote. I haven't used MS Office, Outlook, or even Adobe PDF Reader.

The only additional software I've downloaded is Xcode.

Jan 9, 2018 3:29 PM in response to Tesserax

If I reinstall the macOS High Sierra then do I attempt to re-install the 10.13.2 Supplememtal Update again?

Tesserax

Level 10

158,310 points

Jan 9, 2018 4:40 PM in response to williamfromalfred

That's certainly encouraging! Thanks for providing your solution. I'm sure it can help others taking the plunge. I just might have to now myself.

Jan 9, 2018 4:13 PM in response to Tesserax

But your initial suggestion was very important ... so you actually led to the solution! Thank you again.

Jan 9, 2018 5:35 PM in response to NetBoy2020

Ok. I understand. My set-up may be simpler. But finally, I was able to install the Supplemental Update successfully.

sermain

Level 1

8 points

Jan 10, 2018 5:19 AM in response to William Williams

I run Outlook on the Mac and since the suppliment it crashes. I have now restored my system and will not be using the suppliment until Apple sort this bug out. I am sure I am not the only one!

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10.13.2 supplemental update hung?