"iMac Pro" kernel crash

?? This issue has existed since the hardware was released -- ~7 months. That is more than enough time and sampling to solve this issue. 6 more months makes my "brand new iMac Pro" 13 months old, before it's working correctly... and that's assuming that they even solve this issue by then.

I just had an email from my certified repair guy that is in talks with Apple. He asked me to send him a system info document to send to Apple. Sounds like they are still working on it and narrowing things down.

I had my call last night with a support rep. He basically gathered info about when it was happening, what peripherals I have connected, and wanted pictures as well. Then he wanted me to run a sudo sysdiagnose within a minute of the kernel panic. I was able to generate everything for him, so hopefully they can get what they need.

Chiming in to add to the chorus of people who have this problem. My iMac Pro is constantly shutting itself off, multiple times a day. Once while reading this thread, after having just rebooted from a previous crash.

I have not called support yet, but the messages here don't give me much hope.

Of the items you mentioned, the only one I have is Adobe Creative Suite but I don't use it that often. Whatever is going on is iMac Pro related because all my software and hardware works fine on my old iMac 2011. I notice my iMac Pro issues when I'm working in FCPX and Compressor.

Remember, the Mac Pro has some new hardware in it. A specialized chip that handles the boot process, encryption and Siri. It's possible some of the software is conflicting with this hardware. It's important to narrow down the issues to know what the culprit is so that the responsible party can fix it.

I’m not sure yet. I have been consistently crashing every night. Since I’m dropping CrashPlan, and incidentally, the main application seems to be crashing lately when trying to launch it (even though it’s kext is running and backing up), I decided to uninstall this one first and leave it a few days, before trying the next two items in the list.

So far, no crash last night with CrashPlan uninstalled. Will see how it looks this afternoon when I get back to the computer.

Just keeping a pulse... still no word from Apple Engineering/Corporate(!). The crashes/reboots have been occurring more frequently, though I’ve been forcing myself to use the device more; rather than relying on my old MacBook Pro when I wanted reliability. I cannot stress that software is irrelevant to this issue... it occurs with a fresh OS/standard apps and usage — not to suggest that taxing apps/usage doesn’t make the matter more prevalent. If anyone has any further updates to share, please post them. Thanks.

I've been in talks with them the past week. Giving them more information about my machine but I haven't had any kernel panics in over a week. It's kinda odd I was having 3-9 crashes a day and now nothing for a while. If something does happen, I'm told to make note of the exact time it happened and then send my contact the crash report.

I've been in talks with them also. I got a second call, this time asking for a FCP project that crashes the iMac Pro. Also, while it has been crash free in sleep mode for the past 1 week and a half, yesterday it restarted again. So no, turning off all the power saving options and the apple watch login doesn't fix the problem completely. So the problem goes deeper than just settings.

My current Apple case worker called yesterday afternoon, and said that the engineers said the issue was caused by the iMobie PhoneClean app, which is removed (as well as all artifacts). The workstation locked up this morning, as I had been expecting. I do not believe that this issue is getting the appropriate attention. This has gone well beyond ridiculous. I informed the case worker, and I’m going to continue to press.

You iMac Pro folks should throw a welcome party for all of us new 2018 MacBook Pro users. These new laptops also have the new T2 chips and guess what? The same Bridge OS crashes that you are seeing.

My machine was fresh from the factory and I reinstalled everything rather than using Migration Assistant to avoid the "your old stuff caused it to crash" excuse. My computer has rebooted while sleeping twice in three days with the "your Mac restarted because of a problem" screen.

I just dropped $4800 on this thing. Inexcusable...

So, our dear friend Kevin Parrish (over at digitaltrends.com) has posted an article outlining this issue. With the new MacBook Pros (2018) also experiencing/exposing this issue, Apple may soon admit the problem as systemic, treat it as such, and offer an appropriate resolution.

https://www.digitaltrends.com/computing/apple-t2-chip-may-be-causing-imac-pro-ma cbook-problems/

Looks like it is a bigger culteral issue at Apple. Releasing hardware and software with known issues is not the Apple way. The article was actually nicer than it should have been. But even more interesting was another article on the same page talking about the issues with the new mac book pro, and how Apple didn’t redesign the chassis to take advantage of the i9 chip which has to be throttled back (I assume because of heat) to the point it performs worse than the i7. This would not have happened under Steve Jobs watch.

I agree, I think quality has been lackadaisical for the last couple/few years. And I concur, the article was nicer than I believe Apple deserves, but I am extremely biased at this point. Moreover, until more knowledge is shared, it could be irresponsible to take a different approach. Hopefully this will spark other journalists, or even some heads at Apple, to look into the matter with more detail and fervor. I suggest that we share this article, and continue to press the matter for more/better attention.