"iMac Pro" kernel crash

I have a new iMac Pro 8core 32gb ram 1tb SSD and Pro Vega 64

(attached are a usb hub, usb audio speakers, usb trackball, thunderbolt 3 raid with a thunderbolt 2 raid chained to it via thunderbolt 3 to thunderbolt 2 adapter)


I am looking for input


Within the first 8hours I had two kernel Panics but now seem ok...my iMac shut off and rebooted by itself...both logs have {"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_versio n":"Bridge OS 2.0 .....


To note my Logitech software wasn't recognizing my trackball but it worked ...after crashes I unplugged and replugged the trackball and the software was able to see it.


Should I be concerned?

iMac Pro (2017), macOS High Sierra (10.13.2), null

Posted on Jan 9, 2018 7:25 PM

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Posted on Apr 4, 2018 5:12 AM

So my problem has been temporary solved these are the step I took


1) I erased my hard drive and reloaded mac os

2) i disabled sleep and power nap

3) I removed a sonnet chassis on the the thunderbolt drive that contained a PCIe card ( this seemed to be the solution)

It seems when this card was on the thunderbolt connection to the computer at the same time my la cie hard drive was on thunderbolt crashes occurred frequently. they were never daisy chained and had their own port. Disconnecting either seemed to solve random crashes.The card inside was a universal audio card.

the crashes that happened overnight stopped when I disabled power nap.

4) As others thought the crash is related to daisy chaining I disagree as on another thunderbolt port i have several hard drives daisy chained. It seems certain devices are not playing well together on the thunderbolt data pipe wether or not they are on the same port or not.


I will update if I have any more crashes. The problem is now I can't use my Universal audio PCIe card 😟

277 replies

Jan 31, 2018 4:14 PM in response to Nikki Gordon-Bloomfield

So this is crazy. No I haven't been getting crashes lately, but... I suspect the CPU has been radically scaled back. I've been importing, editing and exporting videos with iMovie. I've used Activity Monitor with the graphic CPU history displays per core and watched iMovie render at full capacity. Repeating that now, I only seem to be able to get to about 12 percent. I can find nothing else that is waiting - plenty of network, disk bandwidth, memory... so I'm at a loss. It's almost like Apple sent out a "throttle back" command to the iMac Pro!

Feb 2, 2018 8:19 AM in response to MFASM

So this is crazy. No I haven't been getting crashes lately, but... I suspect the CPU has been radically scaled back. I've been importing, editing and exporting videos with iMovie. I've used Activity Monitor with the graphic CPU history displays per core and watched iMovie render at full capacity. Repeating that now, I only seem to be able to get to about 12 percent. I can find nothing else that is waiting - plenty of network, disk bandwidth, memory... so I'm at a loss. It's almost like Apple sent out a "throttle back" command to the iMac Pro!

UPDATE: And after a week, after turning off Power Nap and replacing the crashed external drive, I had my first hard reboot at 2:07AM when nothing was happening. No logs that i can find, just a hard reboot. This is starting to get really bad.

Feb 2, 2018 11:52 AM in response to mustgroove

Thats really not okay for a machine like that. We will watch that and post it if we will see more crashes. Yes it was a Problem when Idle, just when nobody touched the mouse or keyboard for some time. So we could not render out a feature length movie from final cut pro x without having someone sitting next to it just clicking around for nothing. Its a "pro" machine.. so u just can work on it.. hehe 😀 ...as I said before, for now what I wrote above helped. we will see.. I hope its just the t2 chip and the new bridge os and apple will fix it soon. unfortunately this is not what a 9k machine should work like. do you read this apple?

Mar 27, 2018 11:32 AM in response to sterpe

I have the same problem (10 core, 1 TB storage) since March the 19th. Since this date, more or less 4-5 restarts / crashes (especially during idle times, sleep wake failiure) per day. No single crash / kernel panic while working even with heavy load! No external equipment!


Today I've installed 10.3.4 Beta 7 without any success :-( Same behavior!


I've tried all described solutions - fresh install, disable security, power nap etc.


Any German member here who could share experience how Apple / a distributor handled this problem in Germany. My iMac Pro is roughly 6 weeks old. Anyone tried to replace the machine.

Mar 27, 2018 5:38 PM in response to MFASM

Hi everyone wondering what to do as I also have random kernel panics mostly at night?

I have a 10 core 64gb 2TB iMac Pro.

Is it worth calling Apple support at this time. Will the same crashes happen if they get me a replacement machine?

Some on here have recommended not daisy chaining on thunderbolt? I bought this machine with the plan of daisy chaining several drives.


Thanks

Mar 29, 2018 1:00 PM in response to cmaar

BTW:


In 13.3.4 Beta 7 the error message changes:


NEW:

{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.3 (15P53168a)","timestamp":"2018-03-27 18:04:58.36 +0000","incident_id":"B465E322-6B52-4DB2-8CCF-65F1525B8891"}

OLD:

{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.0.1 (15P2542)","timestamp":"2018-03-27 03:21:21.67 +0000","incident_id":"ABC686DC-3B30-4429-A4BB-2D1081C8931A"}

Jun 11, 2018 12:15 AM in response to MFASM

I have same problem, It seriously affected my work. 😰


{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.3.1 (15P5064)","timestamp":"2018-06-10 19:29:54.48 +0000","incident_id":"A6E6A47A-C0D1-4548-9846-B839CF4B"}

{

"build" : "Bridge OS 2.3.1 (15P5064)",

"product" : "iBridge2,1",

"kernel" : "Darwin Kernel Version 17.6.0: Sat May 5 19:46:24 PDT 2018; root:xnu-4570.60.21~23\/RELEASE_ARM64_T8010",

"incident" : "A6E6A94A-C0D1-45r8-98r6-B8394CF0B",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2018-06-10 19:29:54.41 +0000",

"panicString" : "panic(cpu 0 caller 0xfffffff014aae984): x86 CPU CATERR detected\nDebugger message: panic\nMemory ID: 0xff\nOS version: 15P5064\nKernel version: Darwin Kernel Version 17.6.0: Sat May 5 19:46:24 PDT 2018; root:xnu-4570.60.21~23\/RELEASE_ARM64_T8010\nKernelCache UUID: 82688F4A0C28C17581768EF79472E265\niBoot version: iBoot-4076.60.11\nsecure boot?: YES\nx86 EFI Boot State: 0xd\nx86 System State: 0x0\nx86 Power State: 0x0\nPaniclog version: 9\nKernel slide: 0x000000000e200000\nKernel text base: 0xfffffff015204000\nEpoch Time: sec usec\n Boot : 0x5b1d599e 0x000b79e9\n Sleep : 0x00000000 0x00000000\n Wake : 0x00000000 0x00000000\n Calendar: 0x5b1d7c15 0x0007eca4\n\nPanicked task 0xffffffe0007c85c8: 2461 pages, 166 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000b72370, backtrace: 0xffffffe01738b530, tid: 337\n\t\t lr: 0xfffffff0153f96bc fp: 0xffffffe01738b670\n\t\t lr: 0xfffffff0152e15f4 fp: 0xffffffe01738b680\n\t\t lr: 0xfffffff015313a44 fp: 0xffffffe01738b9f0\n\t\t lr: 0xfffffff015313dd4 fp: 0xffffffe01738ba50\n\t\t lr: 0xfffffff015315914 fp: 0xffffffe01738ba70\n\t\t lr: 0xfffffff014aae984 fp: 0xffffffe01738bae0\n\t\t lr: 0xfffffff014ab0bc8 fp: 0xffffffe01738bb80\n\t\t lr: 0xfffffff014aae13c fp: 0xffffffe01738bc00\n\t\t lr: 0xfffffff014a6daa4 fp: 0xffffffe01738bc30\n\t\t lr: 0xfffffff0157710b8 fp: 0xffffffe01738bc60\n\t\t lr: 0xfffffff015770a10 fp: 0xffffffe01738bc90\n\t\t lr: 0xfffffff0152ec500 fp: 0x0000000000000000\n\n",

"panicFlags" : "0x102",

"otherString" : "\n** Stackshot Succeeded ** Bytes Traced 76416 **\n",

"macOSPanicFlags" : "0x0",

"macOSPanicString" : "BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available",

"memoryStatus" : {"compressorSize":0,"compressions":0,"decompressions":0,"busyBufferCount":0,"pa geSize":16384,"memoryPressure":false,"memoryPages":{"active":4806,"throttled":0, "fileBacked":7096,"wired":4084,"purgeable":20,"inactive":1389,"free":16903,"spec ulative":2696}},

Jun 16, 2018 8:53 AM in response to jonfromgz

This is still continuing for me as well. I am not super thrilled at the prospect of a full OS reinstall. I have a ton of challenge/response apps to deal with an this just *****. I did a few of the configuration changes mentioned in this thread,(disable powernap, unlock with watch) but I am noticing an uptick in kernel panics lately. I think Im going to have to return this one...

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"iMac Pro" kernel crash

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