"iMac Pro" kernel crash

Did you see your panic log? It's located under /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/ (or one step below "Retired") directory. Filename is panic-full-*.ips

Most MBP 2018 users get this type of panic:

{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.4.1 (15P6703)","timestamp":...

Hello my crashing iMac Pro community. I just received an email from apple support that kinda ****** me off.

See Below:

[Edited by Host]

Can EVERYONE that having trouble with their iMac Pro please list succinctly what Apple has done and more importantly has Apple engineering come up with any solutions that have worked.

My Apple support in nutshell: Numerous calls and emails; CaptureData program ruined 3 times with files sent to Apple; first Apple engineering response, no help; second - need new motherboard; then out of town support came to house 3 times to install a new motherboard x2 and never could boot up machine; new replacement iMac Pro arrives; crashes more than the first one; very clean install - all Apple software except MS Office and Adobe PDF reader. Still crashing with kernel panics. Article Digital Trends magazine (https://www.digitaltrends.com/computing/apple-t2-chip-may-be-causing-imac-pro-ma cbook-problems/) documents everyone problem on this support thread. Some folks down to clean install in safe mode still have crashes without any peripherals or non-out-of-the-box software.

I ran capture data program, and they identified 3 problem applications. CrashPlan, Aladdin (a kext that has something to do with software license protection), and Backblaze. All indicated crashes. Their solution was to ask me to remove them. My external disks are using Apple TB2 converters to connect to two RAID systems that I backup to the cloud using CrashPlan and Backblaze. Not happy with their response to just remove these apps. I started one at a time to see if I could lock it down to something specific. I removed CrashPlan first, and never had another crash.

A few weeks have passed since I did this. Luckily I’ve had no issues with Backblaze. However, I decided to start playing World of Warcraft, this heavily usues IO and the disks, and apparently this was too much and started causing the crashes again. I’ve not reported the new crashes to Apple. But it defiantly seems to be IO related for almost anyone who is having the issues.

After several days of no issues, a few minutes ago I got a "computer restarted because of a problem" message out of the blue. I simply turned on the Mac and got the message followed by the usual "send to Apple" dialog:

{"caused_by":"macos","macos_system_state":"running","bug_type":"210","os_version ":"Bridge OS 2.3.2 (15P6059)","timestamp":"2018-08-12 15:54:42.72 +0000","incident_id":"F324FAC8-004C-47C5-99D6-C81B7DB4B873"}

{

"binaryImages" : [

[

"ea400d2a-e41f-6e4e-0b32-a5e6010e1110",

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],

[

"00000000-0000-0000-0000-000000000000",

0,

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],

[

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],

"build" : "Bridge OS 2.3.2 (15P6059)",

"crashReporterKey" : "c0dec0dec0dec0dec0dec0dec0dec0dec0de0001",

"date" : "2018-08-12 15:54:42.48 +0000",

"incident" : "F324FAC8-004C-47C5-99D6-C81B7DB4B873",

"kernel" : "Darwin Kernel Version 17.7.0: Fri Jun 15 23:12:25 PDT 2018; root:xnu-4570.71.1~3\/RELEASE_ARM64_T8010",

"macOSOtherString" : "\n** In Memory Panic Stackshot Succeeded ** Bytes Traced 521168 **\n",

"macOSPanicFlags" : "0x4",

(...)

etc etc.

Very bad.

You KNOW it’s really bad... like an unmaintained library that people have used and is incompatible... that’s why they’re telling everyone to pull different apps off their system like CrashPlan. That is, once you shut off all power management and completely redo your Thunderbolt channels...!

Happen'd three times to my MBP13".

Two times during watching a HD-Movie from the iTunes-Store in iTunes. Both times running on battery.

The picture froze, then goes to black and the computer dosen't responded to anything more, except forcing a reboot. Both times in the last 2 days. No external devices or adapters attached.

The third time during typing this comment: the screen went almost completely black, except half an inch at the top, and nothing reacts. So I have to force a restart - no Crash-Report this time.

Usually I work for hours running the Pioneer Rekordbox DJ-App with an external Samsung T5 SSD, Apple MagicKey & MagicPad, multiple (min. 3) DJ-Controllers, with multiple soundcards, some on an USB-C multihub and even an Acer USB-C-Powered Monitor. No issues then :-O

Also Adobe Lightroom with an external LaCie D2 with Thunderbolt3; also no issues.

I have also a 2017 MBP15" who has problems with the internal speakers. :-(

I bought the 2017 MBP after my 2011 MBP's-GPU died from the known graphics-problem - also happend to a friends 2012 MBP :-((

Hi,

I'm experiencing similar, here is my scenario:

MacBook Pro 2018 15inch TouchBar 2.6 core i7, 16gb ram, 500gb Flash, Radeon 560x.

Running in docked capacity powered in one port and rendering two 1080p displays via thunderbolt 3.0: 2 display port adapter in another, and also magic keyboard/mouse paired... This is +/- 10 hours a day M-F. Other times using machine just as is with nothing attached. Turn off and discharge battery occasionally but I bought this computer to work so I am not going to baby a 3k machine outside of a case, AppleCare, and appreciation. No problems until today.

This problem started today just after I set some sleep preferences since having the machine for going on 3 weeks. I am turning back off "put hard disk to sleep when possible" because this is the most impactful change (I believe) I made. To my ignorance I really need to understand those benefits, and lack thereof, anyway. It just sounded like a healthy option but may have triggered this so immediately not worth it, whatever it is. I'm glad my data and work is stored/managed the way it is or this might've caused a large impact. Will try to report back.

(PS- I wish the 15 inch could be purchased without the Touch Bar! Though I do appreciate the biometric reader...there is a balance for enterprise users, Apple! )

I have this issue. I contacted Apple support about a month ago. Kernel panic every time I was exporting 4k video. It was a repeatable issue. Apple had me create a new volume and install a new copy of MacOS. Still occurred. Took it into Apple Store for Genius to assess. They said it was a memory issue and replaced the memory. I am exporting 4k video for the 1st time since I've had the memory replaced....and crash! If it continues to happen I'll open up another ticket I guess.

Things like environmental setting, KEXTs, and TB peripherals may exacerbate the issue but I guarantee that in the end there’s a platform (MacOS + Mac) issue.

I got mine in December and it KP’d running in safe mode while doing nothing with no peripherals attached in a room at no more than 19C. So did it’s two replacements.

My advice to anyone experiencing this issue is to sit and wait for Apple to fix it but I’m not going to waste anymore of my time trying to troubleshoot it, already did that three times and we’re still here.

I agree about an underlying cause and that we shouldn't waste our time with it. If you can live with it, then do so. Otherwise you need to return it and move on. Apple is admitting nothing, and we've probably got several hardware issues going on and they're not going to declare "oops, everybody bring your unit back and we'll swap it out...". I'm one of the few that has no more KPs... but my system never sleeps and in fact the external drives turn on every 90 seconds no matter what I do. So I choose to live with it and keep the system away from where I sleep...!

Same situation with me. I am stuck with this iMac pro. The problem was reported on the second day of my purchase. Apple support took months and I have exceeded the return time frame. Now Apple totally stoped communicating on support. There is no solution for me now rather keep a $10k desktop at home and make a big joke at my work place. Every 90 second - 2 min all the hard drive will make noice and wake up and sleep. Looks like antique pice of deskto with machinical generator running the outdoor studio.

This *****. All the time new problems. For the first time after taking delivery of this months ago, my Logitech mouse was the subject of a new problem. Suddenly with no warning, it stopped functioning and the red LED just started to pulse every second, sitting down on the mouse pad and not being touched. When you moved the mouse, it would move the cursor an inch or so and stop. Rebooted and of course everything is back to normal. What next? Flashing screens?

Same here always when resuming from sleep, it just goes black and crashes. Well I'll just to go the apple store and complain, they'll replace it with a new one. Apple can eat the cost that happens with this even though it feels like a software bug...

Apple finally agreed to replace my iMac Pro after it kept blacking out after login. I had already had the motherboard replaced once and it worked fine for over a month before the problems returned. I hope this new machine works better but based on other reports, it might keep crashing. Let’s hope the new OS 10.14 update fixes this problem. My gut is telling me it’s a T2 chip issue.