"iMac Pro" kernel crash

I just got this crash for the first time tonight. Twice in a row. Internet slowed down. Was playing hearthstone and I was seeing graphic glitches that I've never seen. Then boom, black screen. Held down power, and rebooted to the error message. This happened twice. I've not attempted to play another game. Wondering if it's a graphic card issue. But I've had the iMac Pro since day one, and never experienced this to date.

Has anybody in this thread had a credible fix for this issue? It sounds to me like this is a hardware problem with the custom T2 chip, and there isnt really a way to fix it. Can anyone else confirm this?

One thing that troubles me is that this 9 page thread exists and there are at least half a dozen separate people experiencing the issue. I would say conservatively that you could triple the number of people affected that arent reporting it. So how is Apple not aware of this issue. I am starting my effort to get a repair/replacement when I get back from vacation next week. I will for sure be pointing whomever I speak with to this thread.

mc22cc, if you are right about the engineers and high level support not knowing about this issue then I'm getting angry. Seriously now, how can they not know about this? Based on the number of occurrences reported here they must see these crashes on their own iMac Pros. Not to mention all the error reports they get every time the machine restarts and we send the errors to Apple.

Same problem on my iMac pro

Crash when I export file from Final cut X with external monitors connected

Is anyone seeing this on the Pro Vega 56 video card? I have the base processor and graphics, though 64 gb ram, and I have not seen any panics. But, I’ve only had mine for a couple of weeks so far (refurb)...

Sounds like the same issue I'm having. I've already had the motherboard and SSD replaced. I talked with Apple over the phone with the Compressor and h.264 issue and we were able make the computer crash after 3 seconds of compressing. I uploaded a crash report to them and some other things. Still no word on if it's a software issue or a Graphics/T2 chip issue.

I’ve a call scheduled for Monday with an Apple support engineer on this. I’m glad that this thread has caught their attention. I’m hopeful that we can get a resolution on this. I have been hesitant to start swapping out motherboards and ssds until I saw some forward progress. Hopefully we can get the right info to Apple so that a resolution is found.

Did you ever call them back? I have a Genius Bar appointment this week, but I think it will be a waste of time to take it in right now until engineering figures out what is the core problem. Anyone made any progress with Support to report?

I’m not into airing dirty laundry on social media, I think it’s a waste of time.

But I’m all for writing some angry letters.

Does anyone know where to send these at Apple?

Who’s the head of the iMac team?

Who’s the head of the support team?

Tim Cook?

Honest question, not rhetorical.

They may ignore mine alone but they won’t ignore a few hundred or thousand.

They will not get back to you. Their task is to collect data. When all the data is collected they will try to fix this. They will not make any official statement. This is what i got from the apple care representative that i talked to. If you aske me this will take many months to fix.

It does help to get a large response back to them. However it’s also abundantly clear that Apple has multiple serious software AND hardware issues that need to be addressed. If they acknowledged something right now it would kill sales and force a general repair recall. THAT’S certainly happening anytime soon, and if and when there IS a recall, they need to be completely finished with all problems so it only happens once. And by that time there’s probably a new model on the horizon, so stay visible!

Guys, relax. No upcoming update is going to fix this issue. They are just barely getting the data in. The collection of data is not even finished and you want a fix? Let me be clear: they havent started working on a fix yet because it would be a waste of time until they have the data. Like i said in a previous post, the fix is at least a few months away. Id say 6 months.

To me it isn't just about an immediate fix, it's about what I perceive to be AppleCare's cavalier attitude towards their customers.

i.e. replace the iMac (twice) then each time when the problem re-occurs they simply tell you open another ticket. It's all geared towards presenting high fix rate statistics. If these tickets stayed open and someone had to report at least once a week back to the customers that the problem persisted I'm pretty sure things would be different.

So far they (AppleCare) are just wasting everyone's time by having us re-install MacOS, replace our Macs, and twiddle our settings like it might be a fix rather than just halting the process until we all hear back from engineering.

Also not admitting to a problem in the first place but rather going through the motions.

I sense a lot of people here are simply frustrated from the deafening silence from Apple, I am.

Sorry for the rant, like I said, frustrated.

That's also my issue with this. The support basically replies "oh just waste your time doing random bs", such as replacing the mac, reinstall the OS, etc... and then goes silent if you got any real question or are trying to follow up.

I'm pretty sure quite a few apple users spend this kind of money on a mac in the hope that they don't have to spend time doing constant maintenance... in that respect, it hasn't been great so far.