HomeKit keeps showing 'Loading Accessories and Scenes'

Hi Rob,

My girlfriend had the same problem with her iPhone 8.

Together with Apple Support I've managed to solve the problem. Steps I took:

1. Backup iPhone to Mac/PC.
2. Restore as new iPhone.
3. After restoring, you are forced to sign in to iCloud again, but sign out as soon as you have gone through the setup process.
4. Open Home while you are no longer signed in to any iCloud account. Home should open normally again.
5. Restore the iPhone with the backup you just made and all should be okay 🙂.

Hope this works for some of you out there too!

Cheers,

Menno

Had the same white screen of death. On iPhone went to iCloud turned off sync for home. Then opened Home app, said iCloud must be enabled. Clicked the enable button on the screen. Viola, it all loaded up immediately.

Just did it, so we will see if it re-occurs.

I have several “homes” set up - Home, company building, my specific office, a separate design office. Each with devices. I have it set up this way so I can invite people to share specific areas but not others. I had assumed this maybe had something to do with it, but frankly, just sounds like a bug.

bobc352 wrote:

I've tried nearly everything, and finally found a solution that works. The issue is with the iCloud data stored for Home getting corrupted. The only way to clear it is to sign into Home and wipe it. Catch 22, except...follow these steps:

On a separate device I signed into iCloud and started up the Home app, thankfully, it launched correctly here (maybe the corrupted data hadn't synced all the way or something). From the Home app's home screen (the one with the red leaves) I accessed the settings via the arrow on the top left corner; this opens up the settings, at the bottom i tapped a button that said "Remove Home". This is the new way of clearing your home app data (on iOS 9 I believe there was a way to do this for home kit in the system settings). Now that the database was cleared I waited a few mins to allow the change to propagate and sync to iCloud. NOW, on the borked device, disabled and re-enabled HomeKit from the iCloud settings in the setting app (Settings->your_name->iCloud->Home); this should manually trigger a re-sync of your now cleared home app data and viola, you should be able to launch the app.

But, if i read the this, it means that you have lost your complete HomeKit setup. Right? So, it does not actually solve the initial problem but only clears all the HomeKit data and resets everything to HomeKit-factory new. In other words, it resolves that problem that the HomeKit-app does not start anymore but does not resolve the problem that HomeKit-data is corrupted. But, after these steps we have to setup complete HomeKit again and add all devices one by one. Is that correct?

I had the same white screen and message issue all evening. I finally went to iCloud on my phone and turned Home off from syncing. After trying a few times to add the device to Home it finally took! Odd thing was when I went back to the cloud to turn Home back on to sync it was turned back on. Just turning Home off from the cloud worked for me. Good luck.

I am confidant that in my case this issue is caused by the Philips Hue motion detector. I have five and the problem has come up when I have added each one. Not long after I added the fifth it happend again. I removed the accessory from the Hue app and HomeKit started normally. This is a win for me. I am not sure what the sequence is to add the motion detector and not have HomeKit fall over but I have obviously got it right on the first four detectors. HomeKit fixed! 🙂

I've tried nearly everything, and finally found a solution that works. The issue is with the iCloud data stored for Home getting corrupted. The only way to clear it is to sign into Home and wipe it. Catch 22, except...follow these steps:

On a separate device I signed into iCloud and started up the Home app, thankfully, it launched correctly here (maybe the corrupted data hadn't synced all the way or something). From the Home app's home screen (the one with the red leaves) I accessed the settings via the arrow on the top left corner; this opens up the settings, at the bottom i tapped a button that said "Remove Home". This is the new way of clearing your home app data (on iOS 9 I believe there was a way to do this for home kit in the system settings). Now that the database was cleared I waited a few mins to allow the change to propagate and sync to iCloud. NOW, on the borked device, disabled and re-enabled HomeKit from the iCloud settings in the setting app (Settings->your_name->iCloud->Home); this should manually trigger a re-sync of your now cleared home app data and viola, you should be able to launch the app.

Cheers. I actually got the white screen again yesterday while away from home. I remotely accessed the Hue app, deleted the last motion detector and the white screen disappeared again. When I got home I added the motion detector back to Hue and it's good again. I will continue to investigate to work out what exact action between the Hue app and HomeKit causes the white screen. So far it has only held for a day or two before white screening. I also have two old Efergy power points successfully set up via Homebridge and a Ring doorbell (not in HomeKit yet).

I am confident that if we get enough information and have enough users help we can work through this and get hte solution!

If there is a way to fix whatever piece of cloud data us corrupted I don’t know what it is. I spent time with Apple folks on this and they had no goid answers either. Long story short, wiping it ***** so it is a “fix”, but it also is the only way I found to get back in to Homekit.

I sent what I suspected was the issue to Apple support and dev. They’re the only ones who can truly fix it.

Side note, mine corrupted when my device died and I had it replaced, and wonder if that was the source of the issue for others. From all the research I have done it doesn’t seem to be a third party manufacturer issue, as I have seen lots of different setups have this issue. I had no Phillips devices for instance. Good luck.

Rob.nl wrote:

Did you have the same issue when moving devices over rooms? Or did the corrupted HomeKit config pop-up when doing other things?

I must say that I don't remember Home app ever working for me. In it's early days (iOS 10 betas if I remember correctly), I would open it and the same thing would happen. I ignored it because for some reason I thought that that is the expected behavior when there are no HomeKit enabled accessories, and because I didn't have any accessories, I deleted the app. Rewind to present, I set up a homebridge on Raspberry Pi and connected temperature sensor to it. I finally had a HomeKit accessory (even though it is not officially supported), and I decided to give Home app another go. But the same issue appeared. That's when I started digging up around forums and tried every possible solution. I have an iPhone 6s, iPhone 7 plus, iPad and Apple TV. I have tried logging out from and in to iCloud, turning off and then back on iCloud keychain, leaving the screen alive for hours while Home app was loading in order to trigger reset, resetting to factory defaults, resetting network setting etc. but nothing helped on iPhones and Apple TV (I cannot set it up as home hub). What solved the issue on the iPad was resetting network settings. After that I was able to add the sensor from Raspberry Pi as my HomeKit device, however, phones and TV are still oblivious about its existence. I managed to open Home app on phones only with a brand new account, but switching to another account is not an option. I believe that there is some corruption in HomeKit data on iCloud. I have contacted Apple support on several occasions, but they were less then helpful

"because of the policies between the country you reside in and Apple"

That why I was curious about logging profiles and engineering tests, because that's what I expected Apple support to do, but all they did was send me a couple of articles about setting up Home app. It appears to me that it is a pretty common occurrence, and they should collect as much data as possible, but alas.

Same issue here. Several sessions with Apple support only to get the (not so) helpful advice to reset home configuration. I tried to explain the consequence with this, how many weeks it would take to get everything back to where it were. I have a lot of devices and configurations/rules that would take a long time to re-create. Automation by timers still works so I have put the reset option on hold hoping for Apple to find a fix. Also I can still use the home app if I logout from iCloud on my devices. I really think Apple needs to step up and act quickly here, if reliability of HomeKit is questioned I think peoples investment in HomeKit will drop quickly.

Philips Hue Bridge containing (Many lightbulbs, 6 dimmer switches, 1 motion sensor)

2x Elgato Eve Energy

Aurora

and some more...