Level 1

39 points

HomeKit keeps showing 'Loading Accessories and Scenes'

Help me!

Yesterday i did an update to iOS 11.2.2 and today my HomeKit-app on my iPhone does not start anymore (unknown is these are related). A white screen is displayed saying 'Loading Accessories and Scenes'. The app seems to be stuck on this.

The same is the case on my iPad which was not updated to iOS11.2.2 and still has iOS11.2.1.
In my AppleTV 4 the HomeKit option is not displayed anymore.

I did the following to try to resolve the issue but without success:

Restart iPhone, iPad and AppleTV
Logged out from iCloud on iPhone, iPad and AppleTV
Disabled and enabled both keychain and Homekit in iCloud settings on iPhone and iPad.
Reset my iPhone by holding powerbutton-homebutten.

No luck so far.... Anyone has a solution?

iPhone SE, iOS 9.3.2, HomeKit

Posted on Jan 10, 2018 2:02 PM

Top-ranking reply

Menbren

Level 1

4 points

Posted on Mar 31, 2018 1:45 AM

Hi Rob,

My girlfriend had the same problem with her iPhone 8.

Together with Apple Support I've managed to solve the problem. Steps I took:

Backup iPhone to Mac/PC.
Restore as new iPhone.
After restoring, you are forced to sign in to iCloud again, but sign out as soon as you have gone through the setup process.
Open Home while you are no longer signed in to any iCloud account. Home should open normally again.
Restore the iPhone with the backup you just made and all should be okay 🙂.

Hope this works for some of you out there too!

Cheers,

Menno

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45 replies

Jan 11, 2018 9:05 AM in response to Rob.nl

I have exact the same issue. This is terrible!

Jan 20, 2018 10:49 AM in response to Rob.nl

The reset link was displayed the first time I had the issue, but after recreating the home and automations it happened again. No reset link appeared the second time despite waiting days.

Jan 31, 2018 9:40 AM in response to Rob.nl

Did you go to the procedure of installing the logging profile? Were there any conclusions?

Thanks.

Jan 31, 2018 10:11 AM in response to Macintosser

Never heard of it. How is that done?

Feb 1, 2018 5:00 AM in response to Rob.nl

Good to know. Hopefully a fix will be part of iOS 11.3 (even though the issue is still present in the public beta). Thanks for the info!

Rob.nl Author

Level 1

39 points

Feb 1, 2018 8:21 AM in response to murawski.krzysiek

murawski.krzysiek wrote:

I have exact the same issue. This is terrible!

Did the problem also occur, like it was for me, when moving devices to other rooms?

Feb 10, 2018 3:32 AM in response to Macintosser

iOS 11.3 public beta 2 update - issue still present.

Shlo16

Level 1

10 points

Jun 19, 2018 5:49 AM in response to Rob.nl

I have this Updating issue many many times and Apple has no idea what it is.

Rob.nl Author

Level 1

39 points

Jun 26, 2018 1:32 AM in response to slacouve

@slaouce:

Can you please indicate your HomeKit-system? Did you connect any Philips Hue devices to HomeKit?

If yes, please post your Hue devices? So, how many lights, motion sensors, switches?

Pottsy66

Level 1

66 points

Jun 26, 2018 6:26 PM in response to Pottsy66

Sorry, just realised you weren't asking me 😟

Jul 22, 2018 9:20 PM in response to Rob.nl

July 22! Same thing here. Why hasnt this been fixed!?

Jul 22, 2018 9:45 PM in response to bobc352

This worked! THIS IS THE FIX! Bobc352 thank you!

slacouve

Level 1

4 points

Jul 23, 2018 3:58 AM in response to robfromunknown

For what it is worth, I did not have any Philips Hue product when this happened to me.

slacouve

Level 1

4 points

Jul 23, 2018 4:00 AM in response to DanielDelgadoMusic

Wait...how is this a FIX when you lose your HomeKit setup and have to recreate everything from scratch???

Jun 30, 2018 5:53 PM in response to Rob.nl

I had the Home app stuck on the "Loading Accessories and Scenes" screen after updating to iOS 11.4.

Turning sync off/on for Home and Keychain didn't work.

I spoke with Apple Tech Support and was able to resolve the issue. They suggested I check all HomeKit devices to see if any had firmware updates pending. They were particularly concerned about the Philips Hue hub and device firmware being up-to date. I updated the firmware on all HomeKit devices, if updates were pending. I also power-cycled the Philips hub, a HomePod and NanoLeaf Aurora.

After this the Home app on iOS 11.4 started correctly. (All devices/rooms had to be reconnected again to the App.)

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HomeKit keeps showing 'Loading Accessories and Scenes'