Level 1

39 points

HomeKit keeps showing 'Loading Accessories and Scenes'

Help me!

Yesterday i did an update to iOS 11.2.2 and today my HomeKit-app on my iPhone does not start anymore (unknown is these are related). A white screen is displayed saying 'Loading Accessories and Scenes'. The app seems to be stuck on this.

The same is the case on my iPad which was not updated to iOS11.2.2 and still has iOS11.2.1.
In my AppleTV 4 the HomeKit option is not displayed anymore.

I did the following to try to resolve the issue but without success:

Restart iPhone, iPad and AppleTV
Logged out from iCloud on iPhone, iPad and AppleTV
Disabled and enabled both keychain and Homekit in iCloud settings on iPhone and iPad.
Reset my iPhone by holding powerbutton-homebutten.

No luck so far.... Anyone has a solution?

iPhone SE, iOS 9.3.2, HomeKit

Posted on Jan 10, 2018 2:02 PM

Top-ranking reply

Menbren

Level 1

4 points

Posted on Mar 31, 2018 1:45 AM

Hi Rob,

My girlfriend had the same problem with her iPhone 8.

Together with Apple Support I've managed to solve the problem. Steps I took:

Backup iPhone to Mac/PC.
Restore as new iPhone.
After restoring, you are forced to sign in to iCloud again, but sign out as soon as you have gone through the setup process.
Open Home while you are no longer signed in to any iCloud account. Home should open normally again.
Restore the iPhone with the backup you just made and all should be okay 🙂.

Hope this works for some of you out there too!

Cheers,

Menno

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45 replies

Mar 10, 2018 7:19 AM in response to Rob.nl

I think I know why this is happening but not the overarching solution. When I had everything set up with multiple items, everything worked fine. As soon as I got my wife’s phone added using the invite method, all of my gadgets stopped being visible on MY iPad/iPhone and I had the “loading accessories and scenes“ white screen of death on MY iPad and MY iPhone. Her phone still shows everything just fine. Something to consider. Hopefully they will update the software/app to allow multiple users on the same account. Cheers.

Jul 23, 2018 12:11 AM in response to DanielDelgadoMusic

Hi Daniel,

Can you please share your HomeKit setup? Do you have any Philips Hue devices connected? If yes... by any chance any Hue Motion Sensors connected to HomeKit?

I am in contact with Philips Hue to try to understand what is happening and if it is maybe related to Hue products... Nevertheless, I think Apple should also solve things to be sure that corruption of HomeKit-data may never happen.

Thanks!

Jan 12, 2018 11:22 AM in response to Rob.nl

I have the same issue, even wiping the iPhone and restoring the iCloud backup didn’t help! It’s the white screen of death.

Is there any way to reset the homekit config?

Pottsy66

Level 1

66 points

Jun 29, 2018 10:03 PM in response to Rob.nl

I think we also need to know "What was the last device you added and/or rule you created". Which app did you create the rule in and are you running the devices app as well as HomeKit.

Rob.nl Author

Level 1

39 points

Feb 1, 2018 8:19 AM in response to Macintosser

Macintosser wrote:

Good to know. Hopefully a fix will be part of iOS 11.3 (even though the issue is still present in the public beta). Thanks for the info!

Did you have the same issue when moving devices over rooms? Or did the corrupted HomeKit config pop-up when doing other things?

Feb 19, 2018 4:28 AM in response to Macintosser

I had the same issue on my iPhone 6s month ago. Now the problem arrived to my iPhone X.

I have no solution to this problem.

HomeKit conf:

- 2 persons added to home

- Philips Hue with 17 lightbulbs, 4 remotes, 2 sensors

- Elgato

Eve with 1 Eve Room and 1 Eve Energy

4 Koogeeks sockets

IKEA tradfri with 24 lightbulbs, 3 remotes, 1 sensor

slacouve

Level 1

4 points

Mar 28, 2018 6:21 PM in response to Rob.nl

Experienced the same problem today. I don’t know if it is a coincidence but it happens after removing HomePod from my home. Apple, the reset solution is unacceptable! I have about 50 devices and I am not going to spend half a day setting everything back up. Plus, as an IOT software engineer working with HomeKit products on a daily basis, I know the issue has been around for more than a year now! This is ridiculous...FIX THE BUGS (like you like to shout out at every WWDC...why don’t you lead by example???)

Rob.nl Author

Level 1

39 points

Jun 20, 2018 1:30 PM in response to Rob.nl

Grrr.... After not using HomeKit for a few months, i gave it another try last night. I have installed iOS 11.4 and thought that maybe the problem is resolved...

Dahm i was wrong... After spending again a few hours in setting up all my Philips Hue Lights, sensors and switches and created some nice scenes, the f***ing HomeKit White screen of death appeared again and my whole HomeKit config is gone. White screen with Loading Accessories and Scenes.... Shows.... Forever...

HELLO APPLE!!! Why is this problem there for more than a year! I have bought a lot of HomeKit devices and they are worthless as HomeKit is not working.

Please! Do something about it! 😠😠😠😠😠😠😠😠

Jun 26, 2018 5:32 AM in response to Menbren

Thanks. If APPLE is reading this, I have a comment; I'm 71 years old and I am NOT going to restore my iphone as a new phone. This is beyond me. Seriously, Apple, I have only one device that needs homekit, and it won't work?? nonsense.

Rob.nl Author

Level 1

39 points

Jun 26, 2018 5:48 AM in response to rogerfromnashville

Hi Roger (from Nashville) 😁

Can i ask if you, by any change, als have connected Philips Hue lights to HomeKit? And do you want to share your configuration with me (and Apple)? E.g. If you use Hue, how many lights do you have? Any motion sensors? Dimmer Switches? Just good to have this information so Apple knows the area to look for.

Thanks,

Rob (from the Netherlands)

Pottsy66

Level 1

66 points

Jun 26, 2018 6:09 PM in response to Rob.nl

Hi Rob,

I have -

22x Philips Hue lights (10 of which are Hue compatible Zigbee)

6x Philips Motion/Temp/Lux detectors

2x Apple TV 4

2x Apple TV3

1x HomePod

1x Wemo power point

1x Eve powerpoint

1x Eve Temp

1x Wemo hub

1x Philips Hue Hub v2

1x Homebridge on Raspberry Pi

Happy to share. 🙂

Rob.nl Author

Level 1

39 points

Jun 28, 2018 1:45 AM in response to Pottsy66

No problem Pottsy66! :-) Happy that you shared your configuration. Would be nice if everybody who has problems with HomeKit shares their configuration. Especially when Philips Hue devices are connected to HomeKit.

So.... everybody: Please share your HomeKit configuration when you have problems with HomeKit resulting in the White-Screen-of-Death. Is Philips Hue paired with HomeKit? How does your HomeKit-config look like? (I.e. now many lights, now many Motion Sensors, any Dimmer switches?)

Thanks all! Let's try to guide Apple in resolving this issue.

Rob.nl Author

Level 1

39 points

Jul 1, 2018 2:12 AM in response to Richard Gaitskell

Hé Richard!

Thanks formatie update. Can you please share your Philips Hue environment? How many lights, motion sensors, dimmer switches? Maybe this information can be helpful for Apple to pinpoint the root cause.

Shlo16

Level 1

10 points

Jul 2, 2018 11:08 AM in response to Rob.nl

I don't think Apple reads this stuff. Its just for us to feel better.

I too get the "updating" in HomeKit and using the devices in the HomeKit app is useless. It is mainly Philips Hue that does this "updating" I do not use the Hue app or any app other than HomeKit to control my devices.

I have:

4 coloured Hue lights

5 white Hue lights

1 Vocolinc light strip

1 ihome smart plug

1 Fibarro motion sensor

1 Philips Hue motion sensor

1 Elgato eve motion sensor

1 LogiCircle camera acting as a motion sensor as well

An Apple TV as my home hub

Rob.nl Author

Level 1

39 points

Jan 10, 2018 2:21 PM in response to Rob.nl

Forgot to mention.... The strange thing is that i do receive notifications from HomeKit. I have an Elgato Door&Window and when i open my front door i receive a notification on my iPhone.

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HomeKit keeps showing 'Loading Accessories and Scenes'