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I can't restore my iPod Classic. iTunes says the firmware can't be found.
iPod classic 160GB (Late 2009)
As noted I don't know why it isn't working for you. There is no profit for Apple in supporting 10 year old devices, so the statement from support isn't entirely surprising, particularly if you're trying to use phone support which will likely be the most costly for Apple.
tt2
I am running version 12.7.2.60. I don't know what HDD stats are.
See the section Check your iPod with Diagnostics Mode in the link I posted earlier. iTunes 12.7.2.60 ought to be able to restore an iPod classic. Are you on Windows or Mac?
tt2
I am on Windows 10.
My iPod wouldn't go into diagnostic mode. Perhaps I did something wrong. I followed the steps as written.
Thanks for trying, but nothing seems to work.
I keep telling you I don't know what HDD stats are or how to find them. Can you elaborate?
Since my iPod didn't go into diagnostic mode, can I assume that's part of the problem?
Well you cannot read off the stats if you don't get into diagnostics mode. Does it reboot after the first 6 seconds? Where do you end up after the second 6?
tt2
I temporarily disabled AVG and tried to restore my iPod, but the same message (the iPod couldn't be restored because the firmware could not be found) came up again. What is DFU restore method?
Still didn't work. Should I give up?
iTunes still says firmware file cannot be found. What does that mean?
I haven't tried to restore a classic lately, but if they've really taken down the firmware servers that seems somewhat mean. 😮
tt2
i can't restore my iPod Classic
