I have uninstalled Autodesk SketchBook a long time ago but it is still has a hidden folder in iCloud. How can I delete it?
MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13)
Codrutz wrote:
Thanks but I already did that. There are not leftover from my SketchBook installation if I disable the iCloud Drive. As soon as I enable it the files are recreated.
Download EasyFind from the App Store, set the search parameters to Sketchbook.
My opinion is that this is a bug in how the cloud works. These hidden folders are created with apps preferences and let's say you disable the iDrive then you can clean your Mac properly. But as soon as you reenable the iCloud drive the files are recreated automatically. There is no way to delete these hidden folders from the web interface as they are not visible. They are only visible from Finder if you enable seeing hidden folders. But if you try to delete them they are automatically recreated from your local drive.
Maybe someone know how to disable this synchronization from the local drive to the iCloud drive.
For it to be recreated (as getanger said) some part of Sketchbook must still be present and apparently working. Until you remove that the issue will not go away.
Asserted that you have some component that are still creating the folder, I would suggest to:
- enable the FS monitoring
- delete the folder
- wait an entry in the monitoring
Let us know, it's a curios problem this one 🙂
Well at this point I do not see how you can get more help here: we posted some suggestion that have not been applied (monitoring the FS and checking with the other software posted by the other user). You don't want to engage Autoskecht ... your only hope is to talk with the Apple Support ;-)
But anyway your research using the terminal check only file containing the name of the software, if the daemon is named as example autosktch it won't be listened by your query.
If now, with the iCloud drive disabled I reformat my drive and do a clean install from scratch I will reenable the iCloud drive these files will be recreated. I know because I am having two Macbooks. These files are now present on my second Macbook. The problem is related to the iCloud.
And in the other computer you never installed this software? Neither on an iPhone or other device connected with iCloud? Looks incredible, but if it's like this call Apple because we can't help further.
Anyway, just for personal curiosity, I would monitor the FS ;-)
If you take a look at the path the files are on, they are not in iCloud Drive, the path references your Mac as the location.
If you do not completely remove Sketchbook you will never, repeat never, solve the problem.
It seems other people had the same problem:
http://noodlemac.com/2017/10/icloud-drive-has-a-dirty-hidden-mess/
One can see that it is the bird daemon which handles this synchronization. There is an utility called brctl but you cannot stop this daemon, at least temporary so that one can clean the orphaned folders
You are not alone here, and I understand what you mean. I have exactly the same problem, but I found them folders in a bit different way. Ill show you:
When you go to iCloud website, and go to pages or numbers, and then choose „browse”, then
and you will she plenty leftovers from your apps from iOS and also your Mac. And you can’t delete them. The only option is to contact apple support. I’ve got problem with wrong amount free space. I deleted folder with 7 GB of data but didn’t get my storage back. Its not my first problem with iCloud like that. Basically I think, that iCloud Drive I the worse ever cloud to store your files. Another thing, when I uploaded some files, it also doesn’t reflect on my free space. I gave up, im going back to One Drive. At least its reliable.
Just to inform other is someone finds this post later. Due to a recent change in my cloud account done by Apple now everything works correctly. Third party app folders are no longer hidden and can be deleted.
Hopefully this can help: http://macuninstallguides.com/remove-autodesk-sketchbook-7-1-1-on-mac.html
Delete the files with care!
Believe me, if a file/folder is created is because you have a process. The software has not completely removed. Why don't involve the support of SketchBook?
Believe me, if a file/folder is created is because you have a process who's creating it. The software has not completely removed. Why don't involve the support of SketchBook?
I cannot find any process using both Activity Monitor or the command line:
I have uninstalled this app a long time ago. I've read that some people find hidden folders for apps which has been removed for years:
https://forums.macrumors.com/threads/clean-up-hidden-folders-in-icloud.2034475/
Anyone has a solution? It is annoying.
how to delete hidden folders from iCloud
