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paulsher1 Author

Level 1

17 points

nike run club app gps not showing map after ios update

Hi,

I have the Nike run club app on my iphone 5s and since updating to iOS11.2.2 on the weekend, my Apple watch Nike run club app is not showing the map of my run. No settings have changed on the phone or watch since the update, and the day before the update it was working correctly. It's as if the GPS link/pairing between the phone and watch is somehow not syncing. I only take the watch on the run and not the phone.

iPhone5s - iOS11.2.2, Apple Watch 3 - WatchOS4.2, Nike run club app 5.11.2

I've done the usual: toggle location services on and off, turn the phone on and off, turn the watch on and off, and check that all location services and tracking are still on.

Thanks.

iPhone 5s, iOS 11.2.2

Posted on Jan 14, 2018 10:59 PM

Top-ranking reply

Jonathan UK

Level 10

163,877 points

Posted on Jan 15, 2018 1:22 AM

Given the steps that you have already tried, I suggest that you consult Nike's support resources and/or contact Nike for assistance with the issue affecting their app:

Nike+ Run Club Support resources:

http://nikeplus.com/support/

Contact Nike (support is offered by phone and via social media):

https://support-en-us.nikeplus.com/app/contact/l/4/t/4462/

More information:

Nike+ Run Club on the App Store

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31 replies

Jun 5, 2018 10:43 AM in response to Jaeone

I thought I resolved the issue with the steps above, but recently experienced the issue again. this time however, I started the sync before I dismissed the run summary on the watch. Not 100% sure though if that triggered the malfunction of the GPS data not being transferred to the app.

Jaeone

Level 1

4 points

Jun 5, 2018 11:18 AM in response to jasper_tonk

Not sure of the temporal steps you employed. But simply follow the steps in sequential order, and every time before a run, sadly. Simply turn on Nike+ on the Watch after power up, just to make sure you’re not instructed to technically sync Nike+ app with your watch. The Run interface (Volt Circle) is an indicator. Also, make sure the Nike+ app is not On (iPhone).

Hit Run and you’re off. You should be complemented with a GPS read out.

Apr 10, 2018 11:51 PM in response to Geo333

Hi guys, did you have any luck with this? My run route didn’t pick up today and I just got the pace diagram.

I’m running ios 11.3. No updates due and this problem just starts today.

Thanks a lot,

Steve

Jan 18, 2018 7:52 AM in response to paulsher1

Let us know what you find out. I exactly echo your comments.

BPDoran

Level 1

4 points

Feb 13, 2018 2:38 PM in response to paulsher1

Any luck getting this resolved? I have the same iss

BPDoran

Level 1

4 points

Feb 28, 2018 3:00 PM in response to maerachel

I upgraded my IOS software on my IPhone and the maps all synced automatically even the ones I missed. It was either an upgrade on the Nike app or the iPhone but it is working again now.

Geo333

Level 1

4 points

Mar 27, 2018 7:22 AM in response to paulsher1

Hey Paulsher1,

I am having the exact same issue now. More than weeks worth of runs have failed to record the map. I also tried the usual issues. Wish I could figure it out.

Apr 14, 2018 4:28 PM in response to nictan

Strangely enough this result lived itself spontaneously on my last run. I just hope that pace diagram doesn’t return; it means less than nothing to me!

iinami

Level 4

1,867 points

Apr 14, 2018 6:29 PM in response to steverusson

Mine is hit or miss, I think it's an issue with the Nike app, not the watch or phone. Using the native "outdoor run" on the watch always shows the route.