iphone x & tesla bluetooth issues

my iphone x is paired with my Tesla model S (2016 model).

Music plays just fine and I can hear my calls perfectly fine but people complain that I sound distorted when I am speaking via bluetooth in the car. Both while the car is stationary and moving.

I have now tried calls in the same car with:

iPhone 7S Plus : works great

Pixel 2 XL : works great

my new beloved iPhone X: does not work - everyone complains of distorted sounding speech

I got a new iPhone because the old one had some issues from the apple store: this one also has the same distortion problem on talking into the car bluetooth

To be doubly sure, I tried pairing the same set of phones with a loaner tesla and can confirm that the problem only exists with the iPhone X.

I've been trying my best to debug this and provide some helpful data for a fix.

Can someone from apple please advice that you are aware of this issue and there will be a software fix for this issue at some point?

Thanks,

Kiran

iPhone X, iOS 11.2.2

Posted on Jan 18, 2018 9:33 PM

Top-ranking reply

KingofMac

Level 1

14 points

Posted on Feb 25, 2018 10:37 AM

I found the issue. Apparently, if I have my Apple Watch connected to my iPhone X and make or receive a call, my voice sounds robotic to the listener on the other end in my Tesla X - their voice sounds fine. BUT, if I put my Apple Watch in Airplane mode, then the call sounds fine on their end as well. There is something up with the iPhone and Apple Watch that interferes with my Tesla Bluetooth call quality. I am not sure if this is an iPhone X specific issue, or this also happens with an iPhone 7 connected to the Apple Watch.

Apple should look into this issue and try and solve it.

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41 replies

Jun 18, 2018 5:37 AM in response to roundfrommountain view

Until Tesla releases an update, this video has the short term resolution

https://youtu.be/***_32i9j9U

Jan 23, 2018 8:26 AM in response to roundfrommountain view

Count me in as someone having the same issue. My voice is garbled with my iPhone X on my Model X. My daughter's SE and my wife's 7+ are both crystal clear. Frustrating.

I emailed audio sample files to Tesla. I'll see what they say but my gut tells me this is an Apple problem...

Jan 23, 2018 9:55 AM in response to Chris Brestle

Ok. Back to the drawing board.

Does turning Bluetooth off and reconnecting help the garbled distortion for anyone?

Essentially, we are getting to the point where the iphonex is the issue. Bluetooth on a $1200 device works worse than all the cheaper options.

Mar 10, 2018 3:13 PM in response to roundfrommountain view

I also have this problem with my wife’s iPhone X trying to pair with Tesla models.

the Tesla has the latest software update.

even after resetting the Tesla screen, removing my wife’s iPhone X as a recognized device and trying to to install it again.

the iPhone shows Tesla when Bluetooth is enable but car and phone won’t pair.

I have and iPhone 7 and I have NO PROBLEMS pairing my phone.

So I doubt this is a Tesla issue and more likely an Apple issue.

texman67

Level 1

4 points

Apr 6, 2018 3:35 AM in response to Chris Brestle

Just picked up 2018 Model S last week - once in awhile people can hear me but 3/4 of the time they say I sound robotic, distorted or I am under water.

No apple watch

iPhone 6s

no problems with my 2013 model S when I had it; or any other vehicle.

doing iPhone update today (yes I am lazy with that)

I am calling this a Tesla problem - completely unusable

Jan 23, 2018 10:04 AM in response to roundfrommountain view

Deleted bluetooth profile and re-paired.

Rebooted phone

Rebooted Tesla

Definitely something with Apple...

Jan 19, 2018 8:44 AM in response to skewler

Apple needs to fix this issue. First, I just want them to acknowledge the issue.

Tesla has gone over and above with diagnosis and trying to identify where the issue is. Now, someone at Apple should just acknowledge that the most expensive phone they have ever built has some serious design flaws.

As someone who loves Apple I’m honestly disappointed with the level of service and general hand waving that has become a pattern with geniuses at the stores. They were unable to go deep into the issue and refused to acknowledge that the problem is with ALL their iPhone X devices!

For someone like me that’s on the phone a lot and I’m my car a lot this is a completely **** experience.

Jan 19, 2018 10:39 AM in response to skewler

So what you want is a magnetic IPhone x case that limits the Tesla interference (joke ;-) ... or not)

Or put your IPhone X as high as possible when in your Tesla car ...

Does a Tesla have a sun visor ?

Anyway I hope you get a solution soon ...

skewler

Level 1

4 points

Jan 23, 2018 8:50 AM in response to roundfrommountain view

I am pretty sure I had the issue happen with no AirPods in the car. And I am pretty sure when I tried to originally troubleshoot with reseting the car and bluetooth connection, the AirPods weren't in the car.

ctf2

Level 1

4 points

Feb 3, 2018 9:09 AM in response to roundfrommountain view

Wow this is a problem. Everyone I speak to can not hear me on my iPhone X. at least let me have the option to just take calls on my airpodS Without deleting the phone completely from my car. Apple/ Tesla needs to fix this. Maybe this is one of the reasons for all the rumors about discontinuing the phone this year.

Feb 7, 2018 9:06 PM in response to roundfrommountain view

Same here. Model S 100D and iPhone X...new Mic in car thanks to service center after the tech heard the distortion. Updated iPhone to latest software and it seemed to work for a day or two but now I sound garbled and distorted to my listeners though they sound fine to me. Extra frustrating to not know when the problem is occurring. I now start out every call saying let me know if I sound distorted so I can take the phone off bluetooth.

Any advice or solution appreciated.

skewler

Level 1

4 points

Jan 19, 2018 7:20 AM in response to roundfrommountain view

I am having the exact same issue. I already had Tesla replace the microphone unit, and still having the same issue.

Jan 19, 2018 7:29 AM in response to roundfrommountain view

Does the distortion happen even at low speeds or when you are parked ?

skewler

Level 1

4 points

Jan 19, 2018 7:48 AM in response to Anastasios_2.0

both at low speeds and parked. Callers complain that I sound very robotic and can barely hear me.

skewler

Level 1

4 points

Jan 19, 2018 8:30 AM in response to roundfrommountain view

How do you think gets resolved?

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iphone x & tesla bluetooth issues