iphone x & tesla bluetooth issues

my iphone x is paired with my Tesla model S (2016 model).

Music plays just fine and I can hear my calls perfectly fine but people complain that I sound distorted when I am speaking via bluetooth in the car. Both while the car is stationary and moving.

I have now tried calls in the same car with:

iPhone 7S Plus : works great

Pixel 2 XL : works great

my new beloved iPhone X: does not work - everyone complains of distorted sounding speech

I got a new iPhone because the old one had some issues from the apple store: this one also has the same distortion problem on talking into the car bluetooth

To be doubly sure, I tried pairing the same set of phones with a loaner tesla and can confirm that the problem only exists with the iPhone X.

I've been trying my best to debug this and provide some helpful data for a fix.

Can someone from apple please advice that you are aware of this issue and there will be a software fix for this issue at some point?

Thanks,

Kiran

iPhone X, iOS 11.2.2

Posted on Jan 18, 2018 9:33 PM

Top-ranking reply

KingofMac

Level 1

14 points

Posted on Feb 25, 2018 10:37 AM

I found the issue. Apparently, if I have my Apple Watch connected to my iPhone X and make or receive a call, my voice sounds robotic to the listener on the other end in my Tesla X - their voice sounds fine. BUT, if I put my Apple Watch in Airplane mode, then the call sounds fine on their end as well. There is something up with the iPhone and Apple Watch that interferes with my Tesla Bluetooth call quality. I am not sure if this is an iPhone X specific issue, or this also happens with an iPhone 7 connected to the Apple Watch.

Apple should look into this issue and try and solve it.

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41 replies

Jan 23, 2018 8:56 AM in response to roundfrommountain view

I don’t own AirPods!

skewler

Level 1

4 points

Jan 23, 2018 5:20 PM in response to Chris Brestle

I still had the issue after the update

Jan 23, 2018 5:57 PM in response to skewler

I'm updating right now - so hoping this fixes it.

scs_ppc

Level 1

20 points

Jan 30, 2018 4:25 AM in response to roundfrommountain view

I have the garbled voice issue with iPhone X 11.2.5 and 2016 Model X, no issue with iPhone 7 11.2.5. Has anyone been able to solve this problem yet?

thanks,

Jan 31, 2018 6:00 PM in response to scs_ppc

Same issue here on 11.2.5. My voice sounds robotic to the other person. Hope Apple sorts out this issue

Feb 9, 2018 1:00 PM in response to roundfrommountain view

I am having this EXACT same problem as well.

Model X - took delivery 12/15/2017

Philly_Phan

Level 7

20,763 points

Feb 9, 2018 4:07 PM in response to roundfrommountain view

We are iPhone owners just like you are. Apple does not monitor these forums except to ensure that everybody is following the rules.

ctf2

Level 1

4 points

Feb 9, 2018 9:03 PM in response to KingofMac

It worked. You are a genius . I hope they fix this. now I forget to put my watch back after I get out of the car.

Thank you.

foosball

Level 1

4 points

Mar 26, 2018 1:56 PM in response to roundfrommountain view

Same happens to me.

Mar 29, 2018 10:10 AM in response to roundfrommountain view

I am having the same issue as well and have contacted Apple Support to start a case

Feb 25, 2018 10:36 AM in response to roundfrommountain view

switching apple watch into airplane mode when I'm in the car fixes this issue for me 100% of the time.

It isn't an issue with AirPods as I had previously thought but definitely something to do with the apple watch, iphonex and tesla in combination.

oh well!

Hope this helps everyone and thanks for letting us know about the apple watch issue - don't know who it was that first brought that up in this forum, but, that fixed it for me.

Thanks!

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iphone x & tesla bluetooth issues