iphone x & tesla bluetooth issues

my iphone x is paired with my Tesla model S (2016 model).

Music plays just fine and I can hear my calls perfectly fine but people complain that I sound distorted when I am speaking via bluetooth in the car. Both while the car is stationary and moving.

I have now tried calls in the same car with:

iPhone 7S Plus : works great

Pixel 2 XL : works great

my new beloved iPhone X: does not work - everyone complains of distorted sounding speech

I got a new iPhone because the old one had some issues from the apple store: this one also has the same distortion problem on talking into the car bluetooth

To be doubly sure, I tried pairing the same set of phones with a loaner tesla and can confirm that the problem only exists with the iPhone X.

I've been trying my best to debug this and provide some helpful data for a fix.

Can someone from apple please advice that you are aware of this issue and there will be a software fix for this issue at some point?

Thanks,

Kiran

iPhone X, iOS 11.2.2

Posted on Jan 18, 2018 9:33 PM

41 replies

Jan 23, 2018 5:57 PM in response to skewler

I'm updating right now - so hoping this fixes it.

scs_ppc

Level 1

20 points

Jan 30, 2018 4:25 AM in response to roundfrommountain view

I have the garbled voice issue with iPhone X 11.2.5 and 2016 Model X, no issue with iPhone 7 11.2.5. Has anyone been able to solve this problem yet?

thanks,

Jan 31, 2018 6:00 PM in response to scs_ppc

Same issue here on 11.2.5. My voice sounds robotic to the other person. Hope Apple sorts out this issue

Feb 9, 2018 1:00 PM in response to roundfrommountain view

I am having this EXACT same problem as well.

Model X - took delivery 12/15/2017

ctf2

Level 1

4 points

Feb 9, 2018 4:04 PM in response to roundfrommountain view

put your watch in airplane mode it works

Philly_Phan

Level 7

20,737 points

Feb 9, 2018 4:07 PM in response to roundfrommountain view

We are iPhone owners just like you are. Apple does not monitor these forums except to ensure that everybody is following the rules.

Feb 9, 2018 7:29 PM in response to ctf2

So I tried putting Apple watch in airplane mode and wow, you were right, it solved it. This is great news. Thank you for the tip

ctf2

Level 1

4 points

Feb 9, 2018 9:03 PM in response to KingofMac

It worked. You are a genius . I hope they fix this. now I forget to put my watch back after I get out of the car.

Thank you.

foosball

Level 1

4 points

Mar 26, 2018 1:56 PM in response to roundfrommountain view

Same happens to me.

Mar 29, 2018 10:10 AM in response to roundfrommountain view

I am having the same issue as well and have contacted Apple Support to start a case

Jun 18, 2018 5:37 AM in response to roundfrommountain view

Until Tesla releases an update, this video has the short term resolution

https://youtu.be/***_32i9j9U

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iphone x & tesla bluetooth issues