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iphone x & tesla bluetooth issues

my iphone x is paired with my Tesla model S (2016 model).

Music plays just fine and I can hear my calls perfectly fine but people complain that I sound distorted when I am speaking via bluetooth in the car. Both while the car is stationary and moving.

I have now tried calls in the same car with:

iPhone 7S Plus : works great

Pixel 2 XL : works great

my new beloved iPhone X: does not work - everyone complains of distorted sounding speech

I got a new iPhone because the old one had some issues from the apple store: this one also has the same distortion problem on talking into the car bluetooth

To be doubly sure, I tried pairing the same set of phones with a loaner tesla and can confirm that the problem only exists with the iPhone X.

I've been trying my best to debug this and provide some helpful data for a fix.

Can someone from apple please advice that you are aware of this issue and there will be a software fix for this issue at some point?

Thanks,

Kiran

iPhone X, iOS 11.2.2

Posted on Jan 18, 2018 9:33 PM

Best reply

KingofMac

Level 1

14 points

Posted on Feb 25, 2018 10:37 AM

I found the issue. Apparently, if I have my Apple Watch connected to my iPhone X and make or receive a call, my voice sounds robotic to the listener on the other end in my Tesla X - their voice sounds fine. BUT, if I put my Apple Watch in Airplane mode, then the call sounds fine on their end as well. There is something up with the iPhone and Apple Watch that interferes with my Tesla Bluetooth call quality. I am not sure if this is an iPhone X specific issue, or this also happens with an iPhone 7 connected to the Apple Watch.

Apple should look into this issue and try and solve it.

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