how to get a refund on incorrect bill in itunes

cyndi550 wrote:

Hello,

Month after month I keep get a charge to by bank account for $66.95 for Apple.com. I also have charges throughout the month in much smaller random dollar amounts. This has been going on for over a year or more. I don’t know what this is all about? I’m wondering if someone is using my bank account fraudulently?

Could you please explain what this is all about.

This is a user to user support forum. No one here can give a definitive explanation or change things for you.

Review recent purchases at https://reportaproblem.apple.com/ or check your purchase history in iTunes and view your subscriptions or check for an iCloud storage plan. If you are the organizer of a family share check for purchases by other members.

See also If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support and About payment card authorization holds from the App Store or iTunes Store - Apple Support.

If you cannot identify the payment then perhaps you are looking at a phishing email. See Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support.

If there really have been purchases that you didn't authorize, or you've entered your Apple ID credentials at a fake Apple portal, see If you think your Apple ID has been compromised - Apple Support, change your Apple ID password, and if possible turn on Two-factor authentication for Apple ID - Apple Support.

See also Use Screen Time to prevent purchasing on your iPhone, iPad, or iPod touch - Apple Support.

• If there is no evidence of a charge on either your iTunes or bank/credit card accounts this is likely to be a phishing exercise which you should ignore.

• If there is a charge shown under your iTunes store account and it relates to misuse of your Apple ID then you need to start a conversation with iTunes Store support to get it cancelled and refunded, change your password, and enable two-factor authentication if at all possible.

• If it isn't connected to your own Apple ID but funds have gone from your bank or credit card account that purport to be from iTunes then the account has been compromised and you need to deal directly with your financial institution.

tt2

deon76 wrote:

I got billed from apple for apple music and then again this morning but more than the apple music subscription how do I go about to reverse this because I didn’t sign up for anything

Use the site https://reportaproblem.apple.com/.

tt2

If it shows on your iTunes account's purchase history contact iTunes Support e.g. via your purchase history or the 'contact Support' link at the top right of every page on here

This is a user to user support forum. No one here has access to your account.

Contact iTunes - Official Apple Support again, give them your case ID, carry on the conversation.

tt2

This is a user to user support forum. No one here can act on your behalf. In principe all completed sales are final, however you can contact iTunes - Official Apple Support and ask.

tt2

This is a user to user support forum. No one here can act on your behalf. In principe all completed sales are final, however you can contact iTunes - Official Apple Support and ask.

tt2

Do they show on your iTunes account's purchase history ? If they do, and if you claim you didn't do them, contact iTunes Support.

Try https://reportaproblem.apple.com/.

tt2

Contact Apple Support here -

Ask for a refund here - Get Support

We can't resolve your issues here - Request a refund for apps or content that you bought from Apple – Apple Support

Try Request a refund for apps or content that you bought from Apple - Apple Support.

tt2

Carlos_olivas wrote:

How do I refund a game

Review recent purchases at https://reportaproblem.apple.com/ and ask there.

tt2

LosMontana wrote:

I need a refund

Ask at https://reportaproblem.apple.com/.

tt2

BlaccScience wrote:

I was charge for the ppv fight and wasn’t able to watch it and was charged on my bank statement how can I get refund

Use the site https://reportaproblem.apple.com/.

tt2

1) Don't post personal information you do not want the world to see.

2) This is a user to user forum. We cannot help you with this.

3) It is better to start your own topic since this one has already solved another user's issues.

4) Are you positive the emails were from Apple? Phishing with fake receipts is common where a bad person tries to get you to log in on a fake site. If you cancel your card and that prevents a real charge from carrying through on your card Apple may block your account. There are better ways to resolve purchases you do not recognize, assuming they were even real in the first place.

You do not say where you see this purchase. If it is an e-mail are you sure it is real and not an attempt to steal your private information ('phishing') (very common)?

Phishing & Other Suspicious Emails - https://www.apple.com/legal/more-resources/phishing/

Identifying legitimate emails from the iTunes Store - http://support.apple.com/kb/HT2075 (the previous link is more specific)

Forward attempts to: reportphishing@apple.com

If you still think the charge is real:

See your purchase history in the iTunes Store on a Mac or PC - http://support.apple.com/HT204088 - Does not include purchases made by others under Family Sharing; those have to be checked from their accounts.

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 - "Before you contact Apple to request a refund for a charge you don't recognize"...

If neither you nor a family member (if applicable) has a record of this purchase and you only saw it on a statement for a credit card you alone control, contact your bank or card company about card fraud. Apple does not handle that.

If you recognize this purchase and are asking for a refund then realize Apple's terms of purchase in the USA are, "All Transactions are final" (https://www.apple.com/legal/internet-services/itunes/us/terms.html), but some countries have different laws so check terms for your country at: http://www.apple.com/legal/internet-services/itunes/. If sales are final then it is Apple's decision if they want to grant a refund. You can always ask, and people do get refunds on a case by case basis, but Apple can also say no.

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084

Report a Problem - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"

Other ways to contact iTunes Support:

https://support.apple.com/contact

https://www.apple.com/emea/support/itunes/contact.html

Having read previous replies on this thread you know that we are just fellow users, so nobody on here can potentially refund you and nobody on here has previously credited you for anything. Assuming that the purchase show on your iTunes account's purchase history you should contact iTunes Support as per previous replies on this thread, and see what they say.