High Sierra update 10.13.3 won't install

I have been through the download, install & reboot process several times but the install doesn't work and I am still on 10.13.2. I can see the download happening and then the system reboots but then the App Store shows the update is still waiting to download and install. Feels like Groundhog Day!

iMac 5k Retina 27in late 2015. Any ideas?

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iMac with Retina 5K display

Posted on Jan 24, 2018 3:00 AM

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Posted on Jan 24, 2018 4:52 AM

Update: Problem solved by disabling Bitdefender (antivirus software). System installed ok and re-enabled Bitdefender and all working just fine. Interesting though this is the first time an update has been stalled even though I have had Bitdefender on my MAC for over a year. Will see what happens next time an update is issued.

45 replies

Feb 23, 2018 11:55 AM in response to icewazza

the only way that we were able to get past this at the Apple Store was by creating a separate "container drive" (in a partition of the otherwise 'erased' disk with several Apple/MSFT/Bootcamp 'empty-of-content' partitions) -- so carving out a 50gb or so container driver out of what was already a puny 128gb HDD. Then and only then could we successfully load a 10.13.3 fresh install.


Please note, this approach required us to wipe all the data on the Win10 partition and the MacOS partition (multiple attempts to erase, then unmount, then erase, with no success except that the contents were being erased, not the underlying partitions). And even having done that, with no Win10 files supposedly on the machine, and with a clean MacOS install at an Apple Store, every time you would boot the MacBook Pro it would first go to a Windows Blue Screen of Death pointing out that it didn't have the necessary files to continue booting. Thanks, MSFT. To give a sense of the irregularity of this, it took Apple folks two hours to do this in the store, and we were all getting failure, failure, failure, so much so, that we were at the store after the store itself closed! The tech was so curious to get to the bottom of this issue, which according to him, he had never seen before.


So, next day, spent a morning with Apple support on the phone to see how we could reclaim the remainder of my 128gb drive, and we also spent a TON of time, first with one tech, then escalated to another) to try to solve the problem. Failure, failure, failure from WITHIN TERMINAL using all sorts of fancy diskutil command-line tricks, until finally had to format the entire **** drive and then do a fresh install of MacOS 10.13.3 --


Now, anyone who has experienced this problem and has been reading these threads knows that the punchline is coming. Here it is:


-After doing what was supposed to be a squeaky-clean format following command-line directions from frustrated Apple techs who were also done being 'puzzled' and 'baffled' by the apparent persistence of the MSFT partition controls, and were just totally determined to return the machine to "factory state" -- [drumroll]


[drumroll]


Machine appeared to have been restored to factory. Finder and diskutil were showing just one Macintosh HD. Everyting seemed to be working ... until ... [drumroll]


You clicked to reboot, and this "restored-to-factory-settings" MacBook Pro asked you if you wanted to reboot to Windows (with the click option). Holy smokedy smokes!!!! That's how deep the Win10/Bootcamp/whatever-the-****-is-actually-controlling-the-drive really goes. I'm not a power Mac user at all, and in fact, got an MBP because I was dead tired of dealing with "enterprise-grade" Windows updater problems, but my novice gut tells me that I'm not supposed to be asked whether I want to reboot back into Windows by an Apple machine that's running a freshly mounted up-to-date MacOS 10.13.3 on a freshly formatted HDD that a total of five Apple technicians spent a total of 7 hours trying to cleanse of Bootcamp/Windows 'residuals.'


How's that for an intro to the "Mac" experience for someone who was transitioning away from Win precisely because update/security/control problems. Now, and only now, do I understand how Linux (and its many shards) stayed relevant and continues to grow.


Non-technical advice for Apple support (same advice given to each of the folks who worked on this mess with me) -- you gotta examine what the heck latest builds of Win10 1709 are doing on Apple HDDs. These 1709 builds are post Specter/Meltdown, so it doesn't surprise me that they are "burrowing deeper and deeper" into the HDD, using whatever tricks of the trade are available.


But the fact that Windows root coders have apparently succeeded in beating Apple root coders concerning control over Apple hardware/software does not inspire trust. Bottom line is that newest Windows builds seem to colonize the Apple disks, and it will take a LOT of effort to undo this. Apple has to expend this effort because othewise, the fancy new file format and partition claims they are making don't withstand basic user-scrutiny.


Hope this helps, in whatever little way. The irony of ironies, of course, is that now I'm not running Windows in Bootcamp on that (or other) machines, which deprives me of the best Windows experience that I had ever had (fleeting as it was). So maybe there's a lesson here for MSFT coders as well: if you play nice and don't try to colonize the entire Macbook Pro disk once we let you onto the hardware playground, maybe we'll let you return. If not, banishment seems like the only workable remedy, and that ***** because a regular user is forced back to having two machines for running two OSs -- and that seems so, 2008.

Feb 12, 2018 3:34 PM in response to GBoy_SY

Same problem - running BootCamp with Windows 10 (and Win10 has Bitlocker). I suspended Win Bitlocker, rebooted into OSx and did the same update attempt. Same fail. No Bitdefender installed, no other AV program running. Trying one last time from Combo Update as was suggested by others and then heading into the Apple Store.


The greatest Irony of all is that this is my first experience doing a MacOS update EVER after being assured by the kind genius at the Genius Bar that "Apple never has update problems" -- and, consequently switching to a MacBook Pro from a brand spanking new state-of-the-fart MSFT SurfaceBook2.


Irony, Part 2 -- the Windows that I'm running on the MacBook Pro was able to do the latest Windows updates (1703 => 1709) flawlessly, even as the top-of-the-line MICROSOFT SurfaceBook machine choked on its own Windows update and wasn't able to do it.


Irony/Intuition, Part 3 -- both MSFT & APPL are releasing these updates/patches in the wake of Specter/Meltdown and they're really not communicating what's happening in the updates to make them more radical (as in rooting deeper and deeper into the respective BIOS-es) than before. If true, that ***.

Feb 9, 2018 1:18 PM in response to GBoy_SY

No parallels, no anti virus, nothing running in background and I don't really have anything unusual on this machine. I've attempted the install 6 times and my system has auto-attempted 3 times and all have failed. It goes through the entire install process as if it is installing, reboots, and comes up with no errors BUT the update is not installed.

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High Sierra update 10.13.3 won't install

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