Security Update 2017-001 10.11.6 Crashes

I have attempted to install Security Update 2017-001 10.11.6 on my MacBook Pro an my iMac twice.


After Reboot it gives big Kernel Panic.. - on two different Machines - MacBookPro und iMac


This helps:


Power up with CMD-R to start up Recovery Mode

Run Disk Utility

Reinstall OS X 10.11.6

This works fine (but 3 Ours of Installing)

However, the system then wants to install the Security Update again and I have to do it all again.


I've now disabled automatic updates so am running but concerned I'm missing an important Security Update.


Can anyone help?

iMac, OS X El Capitan (10.11.6), and my MacBook pro early 2011

Posted on Jan 26, 2018 3:59 AM

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Posted on Jan 29, 2018 8:00 AM

The kernel backtrace shows that

com.ncryptedcloud.osxdetour is the kernel extension that panic'ed the system.

I assume this is from this product:

Enterprise Grade Secure Cloud File Sharing & Collaboration | nCrypted Cloud


That it does not panic High Sierra just means it is lucky.


But if you start receiving High Sierra panics, then this is the prime suspect you should be looking at.

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26 replies

Feb 4, 2018 11:14 PM in response to clementfromtoronto

Ditto for me - two Macs, one old one running OSX El Capitan and a new one running High Sierra, the patches loaded automatically overnight a couple of weeks back next morning both were KPing, I reloaded the OSX on each and did the updates one at a time but haven't put the Security one in again I was waiting to see if Apple came out with another one that would fix the issue.....oh I did initially remove all the apps that were booting and that made no difference still the KPing (and a lot of wasted time)

Jan 31, 2018 6:45 AM in response to BobHarris

Hello


I also had this problem when attempting the security update via the App Store on my mid 2010 Macbook Pro. It sent my machine into a kernel panic loop and the only way out of it was to reinstall the OS (El Capitan). I've done that 3 times now - lots of time to get the vacuum cleaner out and do some housework so no time wasted at all. Hah! However, each time I tried to bring the machine back up-to-date, the updates sent everything back to the kernel panic loop. I joined this forum to try to find the answer; this post and another one that I can't now find, helped me out enormously.


I'd like to send a big, big thank you to BobHarris and EauRouge for your answers to alexd0001's question and for getting me thinking about what might have been causing the problem. Your comments on this and the other post got me to the answer I needed.


It turns out that the security software my bank urges its users to use, was fighting against the security update that Apple was trying to upload - you couldn't make this up, eh? I removed the bank's software (which I've been told I shouldn't really need seeing as it's on a Mac but please feel free to correct me if that's wrong!) and Hey Presto! It's all working properly, I've not had to upgrade to High Sierra (which is great as El Cap suits my machine and my requirements perfectly) and I've been able to install the Apple security update without causing another kernel panic loop.


I'm really grateful for the help I've received here. Thank you.

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Security Update 2017-001 10.11.6 Crashes

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