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What happens when I get sent a box to send my phone back for repairs?

It was brought to my attention that the iPhone 6s battery was on recall so I filled out the online request for repair and it was my understanding that they would send me a phone in place of mine, but instead they sent me a empty box to send my back to them, so I'll be without a phone, I can't be without a phone I need it for work

Posted on Jan 26, 2018 3:54 PM

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Question marked as Top-ranking reply

Posted on Jan 26, 2018 6:23 PM

See the following from iPhone Battery & Power - Official Apple Support

Send in for repair

Start online or give us a call. We'll send a box right away to collect your iPhone. You can then arrange to ship it to an Apple Repair Center at your convenience. We'll deliver your iPhone back to you in 3-5 business days. If you have AppleCare+, you can also use our Express Replacement Service

More information on Express Replacement:

iPhone Express Replacement - Apple Support


3 replies
Question marked as Top-ranking reply

Jan 26, 2018 6:23 PM in response to BradWay6

See the following from iPhone Battery & Power - Official Apple Support

Send in for repair

Start online or give us a call. We'll send a box right away to collect your iPhone. You can then arrange to ship it to an Apple Repair Center at your convenience. We'll deliver your iPhone back to you in 3-5 business days. If you have AppleCare+, you can also use our Express Replacement Service

More information on Express Replacement:

iPhone Express Replacement - Apple Support


What happens when I get sent a box to send my phone back for repairs?

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