Apple Watch has unpaired itself from phone - help

Question

Level 1

8 points

Apple Watch has unpaired itself from phone - help

Overnight (at my best guess) my Apple Watch 3 unpaired itself from my iPhone 6. It shows as connected in Bluetooth, but data is not transferred to the Health and Activity apps, and the Apple Watch app can not configure the Watch.

Have tried toggling Bluetooth on the phone and turning both devices off and then on again. No luck.

The only remedy I have found here is to reset the Watch and re-pair it with the phone, but that means losing all the data on the Watch, and today’s activity data I *really* do not want to lose.

Posted on Jan 28, 2018 10:26 AM

Reply

Answer 1

Jonathan UK

Level 10

164,015 points

Jan 28, 2018 10:27 AM in response to Andy_s

Hi

Follow the instructions here, if necessary including unpairing and re-pairing your Apple Watch:

If your Apple Watch isn't connected or paired with your iPhone - Apple Support

Reply

Answer 2

Jonathan UK

Level 10

164,015 points

Jan 29, 2018 3:08 AM in response to Andy_s

I appreciate that and still suggest following the same advice in my previous reply.

If your Apple Watch continues to lose its connection with your iPhone unexpectedly, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:

US: Apple Watch Service Answer Center - Apple Support
Elsewhere: Apple - Support

Reply

Answer 3

Andy_s Author

Level 1

8 points

Jan 28, 2018 10:32 AM in response to Jonathan UK

Hi, I have a green phone icon rather than a red one with a line through it so the phone seems to be paired but the two devices are not communicating with each other.

Reply

Apple Watch has unpaired itself from phone - help

Similar questions