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Mac is running too slow even with good specs (etrecheck report)

Hello dear community, thanks in advance for any help from anbody,

My mac is runningnning really slow even if my hardware configuration is quite good. I post here an etrecheck result.

PS : I tried uninstalling Malwarebytes but it's not the problem, everything is slow specially with adobe apps.

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-29 14:22:27

Download EtreCheck from https://etrecheck.com

Runtime: 3:01

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (27-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,3

1 2.8 GHz Intel Core i5 (i5) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

ATI Radeon HD 5750 - VRAM: 1024 MB

iMac 2560 x 1440

Disk Information: ⓘ

APPLE HDD HUA722010CLA330 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

NewHD (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (54.98 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H ()

USB Information: ⓘ

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Primax Electronics Apple Optical USB Mouse

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

System Software: ⓘ

macOS Sierra 10.12.6 (16G1114) - Time since boot: about 6 hours

Configuration files: ⓘ

/etc/hosts - Count: 15

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.1.1-2) [Lookup]

Startup Items: ⓘ

ES1000Service: Path: /Library/StartupItems/ES1000Service

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 175 Apple tasks

[running] 78 Apple tasks

[killed] 24 Apple tasks

24 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 174 Apple tasks

[running] 91 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-12) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 667f66e2 - installed 2017-12-01) [Lookup]

[not loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

User Login Items: ⓘ

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated

Internet Plug-ins: ⓘ

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-04) [Lookup]

FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-17) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2018-01-09)

AdobePDFViewerNPAPI: 15.006.30243 (installed 2016-10-01) [Lookup]

AdobePDFViewer: 15.006.30243 (installed 2016-10-01) [Lookup]

Flash Player: 28.0.0.137 (installed 2018-01-17) [Lookup]

SharePointBrowserPlugin: 14.0.0 (installed 2010-09-01) [Lookup]

WacomSafari: 1.0.1 (installed 2009-03-19) [Lookup]

JavaAppletPlugin: 15.0.1 (installed 2012-12-07) Check version

Safari Extensions: ⓘ

[enabled] uBlock - Chris Aljoudi - https://chrismatic.io/ (installed 2018-01-29)

3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-12-15) [Lookup]

WacomTablet (installed 2009-03-19) [Lookup]

Time Machine: ⓘ

Skip System Files: YES - System files not being backed up

Auto backup: YES

Volumes being backed up:

NewHD: Disk size: 999.35 GB Disk used: 944.37 GB

Destinations:

TimeMachine [Network]

Total size: 8.85 TB

Total number of backups: 182

Oldest backup: 19.04.13 10:04

Last backup: 29.01.18 13:24

Size of backup disk: Excellent

Backup size 8.85 TB > (Disk size 999.35 GB X 3)

Top Processes by CPU: ⓘ

30% Mail

23% plugin-container

13% kernel_task

8% firefox

7% WindowServer

Top Processes by Memory: ⓘ

772 MB kernel_task

468 MB firefox

289 MB plugin-container

213 MB Mail

211 MB mds_stores

Top Processes by Network Use: ⓘ

Input Output Process name

1.42 GB 340 KB Mail

2 MB 106 KB firefox

1 MB 54 KB mDNSResponder

244 KB 19 KB netbiosd

5 KB 4 KB apsd

Top Processes by Energy Use: ⓘ

27.94 Mail

21.24 plugin-container

9.36 Console

7.48 firefox

7.00 WindowServer

Virtual Memory Information: ⓘ

4.56 GB Available RAM

142 MB Free RAM

3.44 GB Used RAM

4.42 GB Cached files

38 MB Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2018-01-17)

Malwarebytes for Mac: (installed 2018-01-29)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-29 14:03:16 Firefox.app Crash [Open]

2018-01-29 11:31:15 Adobe Photoshop CC 2017.app High CPU use [Open] [Details]

2018-01-26 17:08:52 Finder.app High CPU use [Open] [Details]

Files deleted by EtreCheck: ⓘ

2018-01-29 12:49:49 - ~/Library/LaunchAgents/com.pcv.hlpramcn.plist - Unknown

iMac, macOS Sierra (10.12.6), problem,extremely slow

Posted on Jan 29, 2018 5:40 AM

Best reply

JimmyCMPIT

Level 7

29,223 points

Posted on Jan 29, 2018 1:37 PM

if you can use a new HD to store data then anything that is not the OS or an Application I would suggest using off that drive. Drives are very inexpensive and if yours is 8 years old it's living on borrowed time.

Ideally I would suggest replacing the rotational drive in your Mac with an SSD that would accommodate your OS and your applications and have an equal or larger number of free space when you finished (~256/512GB). Your data could be moved to a rotational external hard drive (1/2 TB) and a 3rd drive double the size of the external (2/4TB)

if you currently have a 1TB TM drive I would get a 2/4TB drive, migrate your current backup to that and use the older 1TB drive as your data drive. If it fails you have all your data on a newer HD. The SSD for system and apps only would breathe new life into that system as far as response, it would be faster than when you bought it.

My $0.02

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7 replies

Best reply

JimmyCMPIT

Level 7

29,223 points

Jan 29, 2018 1:37 PM in response to marcellofromgeneve

My $0.02

JimmyCMPIT

Level 7

29,223 points

Jan 29, 2018 5:49 AM in response to marcellofromgeneve

check your Wacom driver versions, last time I had to deal with them the Wacom support is through Facebook, with no phone number. I would uninstall the drivers using the developers directions to do so on their website (not drag it into the trash if that's what they are asking)

Then try CC without the Wacom installed. If problems are no longer present your issue may be the Wacom drivers.

if you have not done so already update CC to 2018. If it makes you feel a little less unique with this issue the graphic artists I support have all reported the CC is slower than CS and these are on significantly powerful iMacs (i7 Quad, 16GB RAM)

macjack

Level 10

111,168 points

Jan 29, 2018 5:55 AM in response to marcellofromgeneve

The only issues I see are that your hard drive is becoming very full and you're light on RAM for your needs. I'd suggest moving some of your larger files off to removable media to make more room. Also, upgrading RAM.

EDIT: Also as Jimmy suggests, Wacom tablets can be problematic.

JimmyCMPIT

Level 7

29,223 points

Jan 29, 2018 7:11 AM in response to macjack

good catch. Adobe CC is very aggressive with swap files so the 50GB free could be getting clobbered when CC is trying to write swap files. Regardless of how much RAM you have CC will start caching to disk and need space to work so as advised you need another place to keep the files you don't need every day and free up a good portion of space.

Jan 29, 2018 12:28 PM in response to JimmyCMPIT

Hello, thank you all for your support I will try that tomorrow at work.

When you say free up space, how much should I free up ? 50 Go ?

I will post a report after deleting wacom completely and after freeing up space.

Is it possible that because the mac is old (2010), the hardware became used and don't work like before ? if yes how can we see it, is there an app ?

Thanks again.

Feb 2, 2018 4:09 PM in response to marcellofromgeneve

So what I did was :

Buy a external SSD and connect it to my iMac via 2.0 USB cable. My iMac do not have 3.0 usb but has firewire, so the best option would have been to buy a ssd hd who has firewire support (since it's faster than usb 2.0) but didn't have time to do so. I installed a fresh copy of Mac OS X Yosemite. I created a bootable USB drive with the installation of Yosemite, but it wouldn't let me install it because it's an outdated OS. So I opened the Terminal (in the recovery OS, "Install OS X Yosemite" I just created) and typed "date 0101045314", so I could install Yosemite on the 500 go SSD without errors. Because this terminal command allows you to set an older date for your iMac, which allows you to install Yosemite in 2018. And then I set my startup disk as the SSD and abracadabra, the iMac is running faster than ever !

Allan Jones

Level 9

68,834 points

Jan 29, 2018 12:52 PM in response to marcellofromgeneve

This concerns me:

Configuration files: ⓘ

/etc/hosts - Count: 15

Please see this user tip by the author of Etrecheck concerning that section of your report:

Fixing a hacked /etc/hosts file

Mac is running too slow even with good specs (etrecheck report)