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Operation system info not found

Hello ,can someone please check EntreCheck report and advice me what can I do about it. After reading few posts I deleted Bitdefender etc. and obviously more than was required 😟

Started checking Mac because of slowness and coloured wheel.

Have - iMac mid 2010, High Sierra 10.13.3

Thank you!

EtreCheck version: 3.4.7 (461)

Report generated 2018-02-14 10:08:15

Download EtreCheck from http://etrecheck.com

Runtime: 7:52

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: No problem - just checking


Hardware Information: β“˜

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3,06 GHz Intel Core i3 (i3) CPU: 2-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: β“˜

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


Disk Information: β“˜

ST3500418AS disk0: (500,11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Untitled (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (228.65 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5680H ()


USB Information: β“˜

USB20Bus

hub_device

Mitsumi Electric Apple Optical USB Mouse

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


System Software: β“˜

Operating system information not found!


Kernel Extensions: β“˜

/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9) [Lookup]

[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1) [Lookup]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]


System Launch Agents: β“˜

[not loaded] 9 Apple tasks

[loaded] 173 Apple tasks

[running] 108 Apple tasks


System Launch Daemons: β“˜

[not loaded] 36 Apple tasks

[loaded] 191 Apple tasks

[running] 105 Apple tasks


Launch Daemons: β“˜

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]


User Login Items: β“˜

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

1Password Helper URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-18)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onepassword-osx-helper.app)

Photo Stream URL SMLoginItem - Hidden (? 0 - installed 2014-10-17)

(/Applications/Aperture.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

AUX Interaction SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-24)

(/Applications/App Cleaner.app/Contents/Library/LoginItems/App Cleaner Helper.app)


Internet Plug-ins: β“˜

iPhotoPhotocast: 7.0 (installed 2013-04-18)

QuickTime Plugin: 7.7.3 (installed 2018-01-24)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-18) [Lookup]


Safari Extensions: β“˜

None


3rd Party Preference Panes: β“˜

None


Time Machine: β“˜

Time Machine information requires OS X 10.8 "Mountain Lion" or later.


Top Processes by CPU: β“˜

25% plugin-container

11% firefox

6% WindowServer

1% kernel_task

1% ps


Top Processes by Memory: β“˜

836 MB kernel_task

610 MB firefox

433 MB plugin-container

226 MB mds_stores

109 MB App Cleaner


Virtual Memory Information: β“˜

8.47 GB Available RAM

5.31 GB Free RAM

3.53 GB Used RAM

3.16 GB Cached files

0 B Swap Used


Software installs (last 30 days): β“˜

App Cleaner & Uninstaller: 4.6 (installed 2018-01-17)

Malwarebytes for Mac: (installed 2018-01-17)

Dr. Cleaner: 3.3.3 (installed 2018-01-17)

Dr. Cleaner Pro: 1.2.1 (installed 2018-01-17)

Dr. Cleaner: 3.3.3 (installed 2018-01-17)

Dr. Cleaner Pro: 1.2.1 (installed 2018-01-17)

Open Any Files: 1.4.0 (installed 2018-01-17)

Dr. Unarchiver: 1.3.0 (installed 2018-01-17)

App Cleaner & Uninstaller: 4.7 (installed 2018-01-18)

1Password: 6.8.6 (installed 2018-01-18)

Microsoft Excel for Mac: (installed 2018-01-20)

Duplicate File Finder: 5.2 (installed 2018-01-23)

Duplicate Detective: 1.98 (installed 2018-01-23)

Microsoft AutoUpdate: (installed 2018-01-24)

Bundle for iWork-GN Templates: 4.0 (installed 2018-01-24)

Intelligent Scissors - Remove Unwanted Object from Photo and Resize Image: 1.1.0 (installed 2018-01-24)

Bundle for iWork-GN Templates: 4.0.1 (installed 2018-01-28)

Magnet: 2.1.0 (installed 2018-01-28)

Open Any Files: 1.4.1 (installed 2018-01-31)

Dr. Unarchiver: 1.3.1 (installed 2018-01-31)

GN Templates for iWork: 4.0.2 (installed 2018-02-06)

Bitdefender: (installed 2018-02-08)

Bitdefender Antivirus for Mac: (installed 2018-02-08)

Templates Centre for iWork: Pages Numbers Keynote: 1.0 (installed 2018-02-09)

Open All Files: 1.0.1 (installed 2018-02-11)

Emoji Lite: 2.03 (installed 2018-02-13)

Emoji Free: 1.0 (installed 2018-02-13)

Emoji Megademo: 1.2.1 (installed 2018-02-13)

Image2icon: 2.8.1 (installed 2018-02-13)

Malwarebytes for Mac: (installed 2018-02-13)

"Malwarebytes for Mac Uninstaller": (installed 2018-02-13)


Install information may not be complete.

iMac, iOS 10.1.1, 10.13.3

Posted on Feb 14, 2018 1:47 AM

Reply
Question marked as Best reply

Posted on Feb 14, 2018 7:41 AM

1. Click ο£Ώ in the menu bar and then "About This Mac"


Does the small window that shows up reveal the macOS versioninstalled?

User uploaded file


2. Remove all these applications and test.

User uploaded file


3. Remove Avira according to the instructions from software producer.

User uploaded file

Similar questions

6 replies

Feb 14, 2018 3:42 AM in response to dominic23

Done.

Thank you!

EtreCheck version: 3.4.7 (461)

Report generated 2018-02-14 12:38:11

Download EtreCheck from https://etrecheck.com

Runtime: 3:29

Performance: Good


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Beachballing


Hardware Information: β“˜

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3,06 GHz Intel Core i3 (i3) CPU: 2-core

12 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: β“˜

ATI Radeon HD 4670 - VRAM: 256 MB

iMac 1920 x 1080


Disk Information: β“˜

ST3500418AS disk0: (500,11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Untitled (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (228.81 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


OPTIARC DVD RW AD-5680H ()


USB Information: β“˜

USB20Bus

hub_device

Mitsumi Electric Apple Optical USB Mouse

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

USB20Bus

hub_device

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

Apple Internal Memory Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


System Software: β“˜

macOS High Sierra 10.13.3 (17D47) - Time since boot: about 3 hours


Gatekeeper: β“˜

Mac App Store and identified developers


Kernel Extensions: β“˜

/System/Library/Extensions

[not loaded] com.freecom.driver.BoulderScsi (1.0.0d1) [Lookup]

[not loaded] com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Lookup]


System Launch Agents: β“˜

[not loaded] 9 Apple tasks

[loaded] 167 Apple tasks

[running] 114 Apple tasks


System Launch Daemons: β“˜

[not loaded] 36 Apple tasks

[loaded] 186 Apple tasks

[running] 110 Apple tasks


Launch Daemons: β“˜

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]


User Login Items: β“˜

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Photo Stream URL SMLoginItem - Hidden (? 0 - installed 2014-10-17)

(/Applications/Aperture.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

1Password Helper URL SMLoginItem - Hidden (Apple, Inc. - installed 2018-01-18)

(/Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebi ts.onepassword-osx-helper.app)


Internet Plug-ins: β“˜

iPhotoPhotocast: 7.0 (installed 2013-04-18)

QuickTime Plugin: 7.7.3 (installed 2018-01-24)

OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-18) [Lookup]


Safari Extensions: β“˜

None


3rd Party Preference Panes: β“˜

None


Time Machine: β“˜

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Untitled: Disk size: 499.25 GB Disk used: 270.44 GB

Destinations:

VERBATIM HD [Local]

Total size: 499.76 GB

Total number of backups: 10

Oldest backup: 06/05/2017, 10:24

Last backup: 13/02/2018, 23:03

Size of backup disk: Too small

Backup size 499.76 GB < (Disk used 270.44 GB X 3)


Top Processes by CPU: β“˜

8% WindowServer

7% mdworker

5% firefox

4% Finder

1% kernel_task


Top Processes by Memory: β“˜

908 MB kernel_task

725 MB firefox

434 MB plugin-container

331 MB plugin-container

274 MB com.apple.WebKit.WebContent


Top Processes by Network Use: β“˜

Input Output Process name

65 KB 61 KB mDNSResponder

109 KB 11 KB com.apple.WebKit.Networking

29 KB 3 KB firefox

8 KB 5 KB apsd

3 KB 2 KB netbiosd


Top Processes by Energy Use: β“˜

22.62 Finder

22.32 firefox

13.58 WindowServer

0.52 trustd


Virtual Memory Information: β“˜

5.85 GB Available RAM

2.82 GB Free RAM

6.15 GB Used RAM

3.03 GB Cached files

0 B Swap Used


Software installs (last 30 days): β“˜

App Cleaner & Uninstaller: 4.6 (installed 2018-01-17)

Malwarebytes for Mac: (installed 2018-01-17)

Dr. Cleaner: 3.3.3 (installed 2018-01-17)

Dr. Cleaner Pro: 1.2.1 (installed 2018-01-17)

Dr. Cleaner: 3.3.3 (installed 2018-01-17)

Dr. Cleaner Pro: 1.2.1 (installed 2018-01-17)

Open Any Files: 1.4.0 (installed 2018-01-17)

Dr. Unarchiver: 1.3.0 (installed 2018-01-17)

App Cleaner & Uninstaller: 4.7 (installed 2018-01-18)

1Password: 6.8.6 (installed 2018-01-18)

Microsoft Excel for Mac: (installed 2018-01-20)

Duplicate File Finder: 5.2 (installed 2018-01-23)

Duplicate Detective: 1.98 (installed 2018-01-23)

Microsoft AutoUpdate: (installed 2018-01-24)

Bundle for iWork-GN Templates: 4.0 (installed 2018-01-24)

Intelligent Scissors - Remove Unwanted Object from Photo and Resize Image: 1.1.0 (installed 2018-01-24)

Bundle for iWork-GN Templates: 4.0.1 (installed 2018-01-28)

Magnet: 2.1.0 (installed 2018-01-28)

Open Any Files: 1.4.1 (installed 2018-01-31)

Dr. Unarchiver: 1.3.1 (installed 2018-01-31)

GN Templates for iWork: 4.0.2 (installed 2018-02-06)

Bitdefender: (installed 2018-02-08)

Bitdefender Antivirus for Mac: (installed 2018-02-08)

Templates Centre for iWork: Pages Numbers Keynote: 1.0 (installed 2018-02-09)

Open All Files: 1.0.1 (installed 2018-02-11)

Emoji Lite: 2.03 (installed 2018-02-13)

Emoji Free: 1.0 (installed 2018-02-13)

Emoji Megademo: 1.2.1 (installed 2018-02-13)

Image2icon: 2.8.1 (installed 2018-02-13)

Malwarebytes for Mac: (installed 2018-02-13)

"Malwarebytes for Mac Uninstaller": (installed 2018-02-13)

Avira Antivirus: (installed 2018-02-14)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): β“˜

2018-02-14 08:40:13 Last shutdown cause: 0 - Power loss

Operation system info not found

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