Reset Apple Watch with Broken Screen

Just upgraded to a new phone, but my watch is still paired to the old phone. Here’s the dilemma ...there is a crack going diagonally across the face causing me not to be able to reset the watch. One half doesn’t accept my touch anymore, so is there another way to reset? Also, my old phone’s touch ic chip went bad so I can hardly do anything on it anymore as well. Thanks

Posted on Jan 29, 2018 7:20 PM

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Jan 30, 2018 2:57 AM in response to alycatt1017

Hi


Apple advises that you should not continue using a damaged Apple Watch.


Apple does not offer a screen repair or screen replacement service for Apple Watch and Apple Watch is not user-serviceable. Your watch will instead need to be replaced.


Apple's Limited Warranty covers issues due to defects in materials and workmanship, but not due to accidental damage. Arrange service (see below) to establish whether your issue is covered under warranty.


If you have previously purchased AppleCare+, then the issue may otherwise be covered as one of up to two claims for accidental damage, each subject to a service fee / excess. Otherwise, your Apple Watch may be eligible for replacement via chargeable, out-of-warranty service.


Contact Apple Support (mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for your Apple Watch to be inspected and to establish your available service options:



I'm afraid that no-one here can tell you what Apple will decide in your specific case. You are not talking to Apple here - this is a user-based technical support community.

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Reset Apple Watch with Broken Screen

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