iphone 6 grey screen

iphone 6 screen keeps going grey and unresponsive. This appears to be a common fault with this model. Has Apple released a fix for this? My phone has not been damaged, it just developed spontaneously.

iPhone 6

Posted on Jan 30, 2018 1:34 AM

Reply
1 reply

Jan 30, 2018 2:02 AM in response to hevva_70

Press and hold both Power (side) and Home buttons for almost 10-15 seconds, until you see the Apple logo, and when it appears, release both buttons and wait for your iphone to restart. Test it.


If the above operation doesn't help you, you should try to restore your device to factory settings, installing a fresh copy of iOS. To perform this, make a full backup of your iP6, then follow the steps provided in this support guide, setting up your iphone as new:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

When done, restore it from your previously made backup.

If the issue still persists, have your iphone checked at the nearest Apple Store

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 6 grey screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.