how do I remove Stags,bluekai.com pop up when using ebay

Just started getting this Stags.bluekai.com pop up when trying to use Ebay

Anyone able to suggest a solution?

iMac (21.5-inch, Mid 2014), OS X Mavericks (10.9.5)

Posted on Jan 31, 2018 2:29 AM

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Posted on Feb 12, 2018 6:32 AM

This is actually not a malware or adware issue. This problem is, unfortunately, normal with Mac OS X 10.9.


Recently, 10.9 systems began to have problems verifying certificates for certain sites. The bluekai.com sites, as well as the Oracle site (who owns bluekai.com), are among the affected sites.


I am not clear at this point what the cause of the problem is, but I have been able to confirm this behavior on a freshly-installed, clean 10.9 system.


Unfortunately, there are only two options available to you. One is to upgrade or downgrade your system. Mac OS X 10.10 and higher do not suffer from this problem, and strangely, for whatever reason, Mac OS X 10.8 is also not affected.


The other option is to stop using Safari and switch to Chrome or Firefox.


Note that Avast would only solve this problem because Avast, in essence, performs a man-in-the-middle attack on your system by installing their own root certificate as a means to decrypt and route all encrypted SSL (https) traffic through their software. This essentially short-circuits the ability of the browser to warn you of certificate issues, covering up the issue without fixing it. This also presents a serious security vulnerability, since A) Avast is intercepting all your encrypted network traffic, and B) Avast is preventing you from seeing normal warnings that would show up if, for example, a site's certificate had been revoked due to bad behavior.

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48 replies

Feb 5, 2018 8:43 AM in response to dominic23

That was my first option to get rid of stagsbluekai, because I heard that High Sierra is good for internet security and checks. It did remove stags and probably other things as well. Unfortunately, after installing it I no longer could use a VGA/Minidisplay connector to project images (VGA-hooked monitors were no longer detected). I went to Apple Assistance and after a bit of back and forth they admitted that VGA was not supported by High Sierra and considered too obsolete to be patched up. As a result I had to uninstall High Sierra and go back to my older OS. Good thing I had indeed made a backup copy of the entire disk.

Feb 12, 2018 1:11 PM in response to franco de port

franco de port wrote:


However, are you implying that bluekai is not at all a malware (in spite of numerous statements online to the contrary)?

That is correct, it is not. Beware of searches like "remove bluekai", as you will always come up with scam websites trying to peddle a "cure" for whatever it is you're searching for a way to remove, even in cases where there is nothing to remove and it's not malware, as in this case.

Feb 15, 2018 9:14 AM in response to KevJD

Hi, as I posted before, that was also my first response to the bluekai problem. I upgraded to High Sierra and it got rid of that problem. But it created other problems (VGA display link stopped functioning). That was when I contacted Apple Support, who after a couple phone calls told me there was no way to restore VGA display and to go back to my old system. Apple Support, incidentally, was nice and willing but essentially offered no practical help. IT was after restoring my 10.9.5 that I found the advice about Avast. Which, I repeat, is not a great solution but better than nothing. What I have not tried it so upgrade to say, 10.10; just for lack of time and energy.

Feb 4, 2018 5:48 AM in response to beth1catrin

AVAST sounds great but there is another thread on Apple Discussions forum with this same exact problem that suggested that downloading certain cleanup systems could affect your computer in other ways (AVAST was not mentioned). As I am not a computer expert has anybody who has now fixed the issue with AVAST experiencing anything affecting other aspects of the computer? I do want to try AVAST but wanted to check the subsequent computer performance for those who have had success. Thanks!!

Feb 4, 2018 4:16 PM in response to LESNE

I tried AVAST and it did nothing to stop the pop ups. I could not see an option in the settings that addressed this issue. All it did was scan the hard drive - - which in my case was clean. I also deleted the cookies/website data, but that did not help. It always pops up for me when I go to real estate websites; Zillow & Trulia. Just started last week.

Feb 12, 2018 12:31 PM in response to thomas_r.

Thank you very much @thomas_r for this very instructive post. I have been aware of the unpleasant sides of Avast for some time (and see them again now) but this time did not find another solution (installing High Sierra got rid of bluekai or rather the certificate warning for bluekai, but then some basic functionalities had stopped working and I had to de-install it). I suppose I could try 10.10. However, are you implying that bluekai is not at all a malware (in spite of numerous statements online to the contrary)?

Feb 16, 2018 12:01 PM in response to KevJD

KevJD wrote:


Just want to let everyone know - the upgrade to High Sierra worked fine


Upgrading to High Sierra is a good thing, security-wise. However, you should be aware that the jump from 10.9 to 10.13 is a huge one! That's akin to upgrading your car's stereo from an 8-track to a touch-screen CD-MP3 console. Not only are you going to have issues with your accessories (all your existing 8-track tapes will need to be replaced with something newer), there's some question about whether a car old enough to have an 8-track can even work with such a new console.


Similarly, with an upgrade from 10.9 to 10.13, you're almost guaranteed to have some apps that you rely on stop working and require a paid upgrade or outright replacement. You also need to think about not just whether High Sierra is compatible with your older Mac, but also whether it's advisable to run it. For example, High Sierra's new APFS filesystem is not advised for use on Macs with rotational hard drives, and it will run slower than the HFS+ filesystem used by Sierra and earlier. An SSD is really needed for High Sierra.


Be sure to do your homework before upgrading, or you may find you've traded this annoying issue with something more Earth-shattering.

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how do I remove Stags,bluekai.com pop up when using ebay

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