AirPods won’t Reset

When attempting reset, no amber light flashes, only white.




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Posted on Feb 1, 2018 4:07 PM

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Posted on Feb 15, 2018 3:07 PM

I was actually able to resolve my issue before I saw your suggestion. If any of you are still trying to figure this out, try cleaning the contacts in the bottom of your airpod case with a cotton swab. Once I did that and put them back in, the light glowed amber (showing that they were charging) as opposed to the green (full charge) light if had before the cleaning. I then did the reset process and it worked! Once connected, it showed my left AirPod had very low battery. So basically, some dirt or something kept it from charging and it died completely. Hopefully that helps someone!

285 replies

Jan 27, 2019 10:46 PM in response to klutzyduck

Ok so my right AirPod wasn’t working so I took both of them out and I checked the bottom of my right air pod (the one that was NOT working) and (lol this sounds kind of gross) there was some ear wax on it which might’ve blocked it from charging it was so small I couldn’t even see it without using my flashlight it was really small as soon as I removed that, my AirPod starting charging and it worked. Hope this helps.

Mar 10, 2019 6:29 AM in response to klutzyduck

My wife's did the same thing. I looked all around and had no idea what to do because the AirPods wouldn't reset but would only stay on the "white" light after holding the button forever.


After looking exhaustingly, I finally found the answer: first, remove the AirPods and take an Q-tip and clean out the wells on the case then wipe down the contact points on the bottom of the AirPods with a wet wipe. Next, put the AirPods back in their wells and charge the AirPods to full capacity. Lastly, unplug the AirPods and now open the case and hold the button down on the back of the case. The white light will now blink then will flash amber three times after 15 seconds or so. They are now ready to be re-paired to the phone.

Jun 27, 2020 3:15 PM in response to klutzyduck

In order to fix all you have to do is open the case hold the reset button and take out 1 air pod, if the light turns green keep holding and take out the second while putting the first one back in. If the light stays white, leave it in and take out the second one. do it a few times until you see the light start flashing white. I’m surprised no one has figured this out yet lmk if works for you guys too because I just fixed mine.

Oct 28, 2020 12:54 PM in response to klutzyduck

YOU GUYS. After countless attempts of trying to get my left AirPod to connect I’ve finally got it to work ! I’ve literally tried every suggestion on this thread including gently hitting it on the table but nothing seemed to work. I cleaned the case like prompted to do but still nothing.. which lead me to skip all the suggestions having to do with cleaning my AirPods, because well duh I already did that. So after being on the verge of just giving up and willing to accept my fate, I decided to use my flashlight to look inside the case to make sure I didn’t miss any debris and when I used the flashlight to look onto the metal rim at the bottom of my malfunctioning AirPod, I saw the thinnest layer of dried up dirt that wasn’t visible without the glare of the flashlight. So I delicately scraped it off and.. MY CASE RECOGNIZED MY LEFT AIRPOD AGAIN. So please please please before trying any ridiculous suggestions, MAKE SURE YOU'VE CLOSELY EXAMINED EVERY INCH OF YOUR CASE AND AIRPODS FOR ANY DIRT OR DEBRIS it could make your life so much easier.


I hope this helps someone (:

Oct 28, 2020 11:19 PM in response to irvin293

This is the only way I fixed it and it has worked a few times -


I think I solved my issue after trying all of the suggestions including banging it in the desk.


I found that only one earpod was charging with a flashing light when I swapped each one in and out so I left that earpod charging while the other was out and the case was open and not on charge as I was trying to flatten the battery to try a reset.


So with the charging one in and the case open and the other one out I waited for the battery to go flat, but the light just went out after a long time (10 mins maybe) . (Then I forgot device and then reconnected in Bluetooth)


When I placed them both in the amber light came on, hurrah after hours of other attempts this method worked !


I have noticed that only one earpod works unless I place both in my ears at exactly the same time.


Seems like they do have many issues with connection and charging, very frustrating !

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AirPods won’t Reset

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