Cellular data not working after 11.2.5 upgrade

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Level 1

9 points

Cellular data not working after 11.2.5 upgrade

I have an iPhone X. After upgrading yesterday to 11.2.5 cellular data isn't working. I've tried everything I can think of, turned phone off numerous times, reset network settings, restored from backup from just before upgrade (forces me to install 11.2.5 after restore), turning off/on mobile data etc. When I turned on data roaming I was able to use cellular data for a minute and then it stopped working again. I've been able to get data working a couple of times by turning on/off data roaming but it's only for a very short time and then it stops working again.

It's not my provider or local reception/tower, as my wife is with the same provider and everything's fine on her phone which hasn't yet been upgraded. I'm at a loss as what to do next.

iPhone X, iOS 11.2.5

Posted on Feb 2, 2018 2:06 PM

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Answer 1

Best reply

Lawrence Finch

Level 10

204,352 points

Feb 2, 2018 3:05 PM in response to drewbytes

Contact your provider and verify that:

Your account is provisioned properly
They don't have a local network outage

You can check for network outages at this crowd-sourced site: https://downdetector.com/

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Answer 2

drewbytes Author

Level 1

9 points

Feb 2, 2018 3:04 PM in response to Lawrence Finch

The one thing I hadn't done is contact my provider. Just rang them and there was a problem with my account at their end which is now rectified, so data is now working. Unfortunately it was the co-incidence that it happened at exactly the same time I upgraded to 11.2.5.

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Answer 3

acorea23

Level 1

4 points

Feb 3, 2018 7:32 AM in response to drewbytes

Same issue. As far as the other response, he said his wife's phone works and is the same provider. Same with me and my husband. It happened after the update overnight. I have tried all...resetting network setting, sim card, etc. Before I do a wipe (which is a PIA), I want to know if others are experiencing this and if there is another update coming out asap to correct so I avoid wiping my phone...

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Answer 4

Feb 3, 2018 8:07 AM in response to acorea23

acorea23 wrote:

Same issue. As far as the other response, he said his wife's phone works and is the same provider. Same with me and my husband. It happened after the update overnight. I have tried all...resetting network setting, sim card, etc. Before I do a wipe (which is a PIA), I want to know if others are experiencing this and if there is another update coming out asap to correct so I avoid wiping my phone...

You didn't read drewbytes response, which was that his provider needed to fix the provisioning of his account.

So you might try checking with your provider also.

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Answer 5

acorea23

Level 1

4 points

Feb 3, 2018 9:12 AM in response to drewbytes

That was my last step was to call my carrier...I just called apple and next step was the wipe. Was the problem with your account something related that I might be able to ask about? if you don't mind sharing.

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Cellular data not working after 11.2.5 upgrade

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