I can't log in in my FaceTime or iMessages after updating macOS HIGH Sierra 10.13.3.

Question

I can't log in in my FaceTime or iMessages after updating macOS HIGH Sierra 10.13.3.

hi,

I have MacBook Air 128gb and I am facing log in issues with my FaceTime and iMessages after updating macOS high Sierra 10.13.3.

I also checked date and time and location etc. but nothing was helpful.

when I enter my id and password in FaceTime, FaceTime show that "an error occurred during activation. try again." and also I message also not responding.

please help me to fix this problem as soon as possible.

MacBook Air, macOS High Sierra (10.13.3), I just bought 5 month ago

Posted on Feb 3, 2018 12:17 AM

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Answer 1

Best reply

CarlAVII

Community Specialist

Feb 6, 2018 6:08 PM in response to satyamfromsurat

satyamfromsurat,

Thank you for trying the suggested steps and following up. Next, try testing the issue in safe mode. Starting in safe mode allows your Mac to run certain checks, remove caches, and prevent login items from automatically launching. This can isolate possible third party issues. Use the steps and information in the link below for assistance with safe mode:
Use safe mode to isolate issues with your Mac

Also, test the issue in another user account. This will help determine if the issue is user specific or system wide.
How to test an issue in another user account on your Mac

Cheers!

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Answer 2

raina_b22

Community Specialist

Feb 3, 2018 12:40 PM in response to satyamfromsurat

Hello satyamfromsurat,

Thank you for using Apple Support Communities. It's my understanding that you're unable to log in to iMessage and FaceTime on your MacBook Air. You've tried great steps so far! I'm happy to help.

I recommend following the remaining steps in the link below:
If you can‘t sign in to your iMessage account or FaceTime on your Mac

Let us know if the issue persists. Please include any additional troubleshooting steps you may have tried.

Have a fantastic day!

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Answer 3

Feb 7, 2018 6:17 AM in response to CarlAVII

hi, thank you for your attention,I have tried both things which you suggested me,but unfortunately it doesn't work.

safe mode also won't allow me to log in on both FaceTime and iMessage and I have also tried to log in with my friends Apple ID and his id also not able to log in.

suggest me another solutions, please

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Answer 4

CarlAVII

Community Specialist

Feb 7, 2018 6:06 PM in response to satyamfromsurat

Hi satyamfromsurat,

At this point, we recommend contacting Apple Support for further assistance with this issue.

Contact Apple Support

Have a great day!

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Answer 5

Feb 4, 2018 1:41 AM in response to raina_b22

I have already done these steps, but unfortunately I didn't get help from these step yet.

suggest me another solutions,please

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Answer 6

Feb 7, 2018 6:54 AM in response to satyamfromsurat

I have tried with new id also it doesn't work

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I can't log in in my FaceTime or iMessages after updating macOS HIGH Sierra 10.13.3.

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