This Apple ID cannot be used to unlock this ipad - j******@gmail.com

Question

This Apple ID cannot be used to unlock this ipad - j******@gmail.com

tried to reset my ipad and it has the activation lock

i was able to connect to wifi and it says "This Apple ID ******** cannot be used to unlock this ipad"

the hint is j*********@gmail.com

that is correct and matches my email/icloud account.

i can login to icloud.com but there's no option for "my devices"

this is the only email address i've ever had.

it is not a wrong password, if i purposely type the wrong password, it tells me its a wrong password

it literally just does not like the apple id even though its the only apple ID i've ever had and used for this ipad

i connected to itunes and made sure the ipad is fully up to date

i tried to restore but it comes back on and asks for the apple id & password and then returns the same message that i cant use this apple id to unlock this ipad

i tried restoring it from recovery mode and its the same issue

i don't understand...

Posted on Feb 3, 2018 7:40 AM

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Answer 1

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Top-ranking reply

justanotherconfusedappleuser Author

Level 1

115 points

Feb 3, 2018 12:16 PM in response to King_Penguin

i purchased it brand new but its an older ipad and i don't think i'd have the receipt buried anywhere at this point.

when i login to icloud.com the options available are...

contacts, icloud drive, notes, pages, numbers, keynote, settings.

i dont see anything in settings or anywhere else mentioning any devices or anything about find ipad

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Answer 2

King_Penguin

Level 10

334,288 points

Feb 3, 2018 9:05 AM in response to justanotherconfusedappleuser

Does the iPad show in the Find iPad section of that account on http://www.icloud.com

If you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

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Answer 3

sberman

Level 10

269,775 points

Feb 3, 2018 2:35 PM in response to justanotherconfusedappleuser

justanotherconfusedappleuser wrote:

i dont see anything in settings or anywhere else mentioning any devices or anything about find ipad

The "My Devices" section under Settings when you are on http://www.icloud.com reports devices that are signed in to your Apple ID and running iOS 8 or later. So it makes sense that if the iPad is Activation Locked, it does not appear there.

Here are the ways to turn off Activation Lock:

Turn off Find My iPhone Activation Lock - Apple Support

Have you changed your Apple ID password? If so:

What to do after you change your Apple ID or password - Apple Support

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This Apple ID cannot be used to unlock this ipad - j******@gmail.com

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