MacBook Air Contacts will not sync with iPhone 8 or i Cloud

Question

Level 1

6 points

MacBook Air Contacts will not sync with iPhone 8 or i Cloud

I have a MacBook Air (OS 10.13.2) and an iPhone 8 (iOS 11.2.5) and have successfully synced all my contacts between them and on iCloud for some time now,

In the last few weeks or so, I am finding that any new contact info entered on my MacBook Air does not appear on iCloud or my iPhone.

New contact info entered on my iPhone does not appear on my MacBook Air. My MacBook Air is apparently not syncing with iCloud? I hope I've made this clear?

To tabulate these comments:

Device	info Entered in MacBook	info Entered in iPhone
iPhone 8	Does Not appear	Appears
MacBook Air	Appears	Does Not Appear
iCloud	Does Not Appear	Appears

I have read Community comments, tried checking and unchecking Contacts on both devices without success.

I"m sure I'm overlooking something. Can anyone assist?

Dan

MacBook Air, OS X El Capitan (10.11.6), Running Win10 using Parallels

Posted on Feb 6, 2018 10:15 AM

Reply

Answer 1

Eric Root

Level 10

685,221 points

Feb 6, 2018 11:59 AM in response to SeaLoozie483

If you have already stopped/started syncing, try signing out of System Preferences/iCloud, wait a couple of minutes, and then sign back in.

Reply

Answer 2

Eric Root

Level 10

685,221 points

Feb 10, 2018 10:54 AM in response to SeaLoozie483

Try doing the uncheck, wait a couple of minutes, and recheck thing again in System Preferences/iCloud. If that doesn't work, try booting into the Safe Mode to see if they will sync.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

Reply

Answer 3

SeaLoozie483 Author

Level 1

6 points

Feb 14, 2018 8:59 AM in response to Eric Root

Well, somehow, my passwords got all fouled up, not to mention my directories on my Mac. Luckily, I restored a back up which brought me back to my original condition.

After many hours of laborious attempts, I contacted Apple Support. Don, my Technician, then took me through about an hour's worth of manipulations, sign ons, reboots, etc. which did solve my problem beautifully.

I highly recommend Apple Support to solve this issue as the process is quite convoluted.

Thanks for your help, Eric.

Dan

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Answer 4

SeaLoozie483 Author

Level 1

6 points

Feb 7, 2018 10:13 AM in response to Eric Root

Thanks for the response, Eric, appreciated!!

Being a somewhat old and easily scared fuddy duddy, the warning I received when I clicked on "sign out", slowed me down a bit. Will this screw up my passwords? The phrase "separate password" implies I will have to create a new Apple ID?? Am I too cautious?

Dan