File folder with question mark

I have to take it in for repair, but I don’t remember the last time it was backed up. Prior to this screen appearing, I hadn’t used it in a few months. Does anyone know if the hard drive needs to be repaired, will my photos be able to be saved? Thanks!

MacBook Pro with Retina display

Posted on Feb 7, 2018 12:49 PM

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Posted on Feb 7, 2018 1:05 PM

Do you have an alternative macOS on an external Hard Drive or USB Flash Drive that you can start up from?


You photos could be on iCloud. Failing that if you boot off another drive and it can see your internal Hard Drive you can try and copy the photos over somewhere safe. If the drive has failed, is failing, then you Amy have lost them.


Peter

13 replies
Question marked as Top-ranking reply

Feb 7, 2018 1:05 PM in response to RoseyApple184

Do you have an alternative macOS on an external Hard Drive or USB Flash Drive that you can start up from?


You photos could be on iCloud. Failing that if you boot off another drive and it can see your internal Hard Drive you can try and copy the photos over somewhere safe. If the drive has failed, is failing, then you Amy have lost them.


Peter

Feb 7, 2018 12:52 PM in response to RoseyApple184

A folder with a quesstion mark on boot means your Mac can't find a system folder to boot from.


Try this ...


Startup your Mac while holding down the Option key. From there you should see the Startup Manager window where you can select the startup disk then click Restart.


More help here > If a flashing question mark appears when you start your Mac - Apple Support

Feb 7, 2018 2:17 PM in response to RoseyApple184

You need either a spare empty USB Hard Drive or USB Flash Drive over 8Gb in size.


Reformat it in Disk Utility:


Select the drive to reformat > Erase > Give it a Name > Format: Mac OS Extended (Journaled) > Scheme GUID Partition Map


Then whilst you are connected to the internet:


Open Terminal > paste in the Sierra script (at the prompt) from the following link > hit return and let it do its stuff.


How to create a bootable installer for macOS - Apple Support


It will take a while whilst it downloads and installs the Installer System on your external drive.


When it is installed, plug your drive into the iMac and restart holding down the option key and selecting the external Drive (you gave it a name).


How to select a different startup disk - Apple Support


Hopefully you will see the iMac mounted and the hard drive on it. If not we'll take it another step.


Peter

Feb 7, 2018 2:26 PM in response to RoseyApple184

You don't go that far unless you want to.


First step is to get the iMac to boot.


You can turn the external drive into a Boot Drive, by installing the system on itself*, which will run the iMac instead of its internal Hard Drive which may be having problems.


Peter


* Which is why you want a larger Flash Drive if you are using that. I suggest at least 16Gb but 32 or 64Gb would be better and gives you room to copy material over from your other drive.

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File folder with question mark

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