Suddenly not able to login to Blue Cross Blue Shield website

Question

Level 1

10 points

Suddenly not able to login to Blue Cross Blue Shield website

I'm using a MacBook Air (13", Early 2015) w/ 1.6GHz Intel Core i5. OS High Sierra v10.13.3.

Since the latest update I am not able to login to Florida Blue Cross Blue Shield website. Their website does not accept my password and says I have "exceeded the number of attempts", even though I have only attempted login once. Their tech support has reset me password twice, each time it allows me to login one time and then the same problem when I go back in a day or so. When I asked them about it they said they have been suddenly having trouble with people using Apple devices (computers and mobile devices).

MacBook Air, iOS 10.3.2

Posted on Feb 7, 2018 3:04 PM

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Answer 1

rccharles

Level 6

13,037 points

Feb 7, 2018 7:50 PM in response to ReefGeek

You could set your user agent to say you are on a windows machine. These days a web site should not be affected by what machine you are using. But it never hurts to try.

User-Agent Switcher - Chrome Web Store

How to Change Safari’s User Agent on OS X

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Answer 2

ReefGeek Author

Level 1

10 points

Feb 7, 2018 8:56 PM in response to rccharles

Thanks so much, firefox worked.

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Answer 3

rccharles

Level 6

13,037 points

Feb 7, 2018 8:43 PM in response to ReefGeek

Chrome is based on Safari. Have you tried the firefox web browser? It is a separate implementation.

You could try clearing cookies.

This seems like a blue cross problem.

R

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Answer 4

getangar

Level 5

4,548 points

Feb 7, 2018 3:06 PM in response to ReefGeek

Looks to me really strange that a normal web login form can have a problem with a specific OS in our days.

Anyway, have you tried other browsers? In addition to that, we can't help further.

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Answer 5

ReefGeek Author

Level 1

10 points

Feb 7, 2018 3:16 PM in response to getangar

Yes, sorry I forgot to mention that I have had the same problem with Chrome and Safari browsers. Is there another forum that I should post this question to that would be more appropriate?

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