Mac very slow, loud fan and high CPU usage

Hi there,


I am experiencing a sudden slow-down of my MacBook Pro with the fan making a lot of noise and the CPU usage is very high. I already reset the SMC and rebooted in Safe mode. No change. I also run EtreCheck and removed all Adware. The Mac is not hot at all.


Here is what I extracted using EtreCheck. Thanks a ton. Harry



EtreCheck version: 3.4.6 (460)

Report generated 2018-02-08 14:39:21

Download EtreCheck from https://etrecheck.com

Runtime: 21:48

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro11,1

1 2.8 GHz Intel Core i7 (i7-4558U) CPU: 2-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 57


Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD 2880 x 1800


Disk Information:

APPLE SSD SM1024F disk0: (1 TB) (Solid State - TRIM: Yes)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 999.70 GB (305.68 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information:

XHCI Root Hub SS Simulation

Apple Internal Memory Card Reader 259.71 GB

XHCI Root Hub USB 2.0 Simulation

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

DaKai 2.4G RX


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Transcend (disk1s1 - ExFAT) /Volumes/Transcend : 259.64 GB (41.65 GB free)

Physical disk: (null) 259.64 GB (41.65 GB free)


System Software:

OS X Yosemite 10.10.5 (14F2511) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Library/Application Support/WDSmartWare

[not loaded] com.wdc.driver.1394HP (1.0.9) [Lookup]

[not loaded] com.wdc.driver.USBHP (1.0.11) [Lookup]


/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]

[not loaded] com.mbbecm.driver.MBBDataCardEcmDriver (5.00.00.00 - SDK 10.8) [Lookup]


/Library/Extensions/MBBDataCardECMDriver_10_9.kext/Contents/PlugIns

[not loaded] com.mbbApp.driver.MBBAppUSBCDCECMControl (4.2.1 - SDK 10.8) [Lookup]

[not loaded] com.mbbApp.driver.MBBAppUSBCDCECMData (4.2.1 - SDK 10.8) [Lookup]


System Launch Agents:

[not loaded] 6 Apple tasks

[loaded] 149 Apple tasks

[running] 57 Apple tasks


System Launch Daemons:

[not loaded] 44 Apple tasks

[loaded] 139 Apple tasks

[running] 80 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-07-22) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2016-06-11) [Lookup]

[not loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) [Lookup]

[loaded] com.avira.antivirus.general.agent.plist (? 94ca9a28 6432bf62 - installed 2018-02-08) [Lookup]

[loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2017-12-22) [Lookup]

[loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2017-12-14) [Lookup]

[loaded] com.avira.antivirus.notifications.agent.plist (? 8b13021d 6432bf62 - installed 2018-02-08) [Lookup]

[loaded] com.avira.antivirus.odscan.default.plist (? 6bf68698 6432bf62 - installed 2018-02-08) [Lookup]

[loaded] com.avira.antivirus.scheduler.agent.plist (? 4b765eec 6432bf62 - installed 2018-02-08) [Lookup]

[running] com.avira.antivirus.systray.plist (? 9bf80dc3 fd30d462 - installed 2018-02-08) [Lookup]

[loaded] com.avira.antivirus.telemetry.agent.plist (? a4625078 6432bf62 - installed 2018-02-08) [Lookup]

[loaded] com.avira.antivirus.update.default.plist (? 7dca32a5 6432bf62 - installed 2018-02-08) [Lookup]

[running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2017-12-22) [Lookup]

[running] com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2017-12-23) [Lookup]

[loaded] com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-12-23) [Lookup]

[loaded] com.divx.dms.agent.plist (? bf9bdaf7 bc61887a - installed 2016-04-04) [Lookup]

[loaded] com.divx.update.agent.plist (DivX, LLC - installed 2016-04-04) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 185307ab be93c7fb - installed 2016-11-14) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (? ? ? - installed 2016-11-28) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2016-11-28) [Lookup]


Launch Daemons:

[loaded] StrongHelper.plist (Black Oak Computers Inc. - installed 2016-06-11) [Lookup]

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2014-03-30) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2016-06-11) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) [Lookup]

[failed] com.avira.antivirus.dbcleaner.plist (? 223cb974 36910734 - installed 2018-02-08) [Lookup]

[running] com.avira.helper.watchdox.plist (? e7e538d1 e163ec4c - installed 2018-02-08) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[running] com.huawei.mbbservice.plist (? d59902d6 7d8d1 - installed 2017-02-16) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-09-23) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2015-12-12) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (? ? ? - installed 2016-11-28) [Lookup]

[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2016-04-29) [Lookup]

[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2017-08-26) [Lookup]


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2016-06-11) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? ? ? - installed 2017-12-22) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? ? ? - installed 2014-06-01) [Lookup]

[loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-30) [Lookup]

[failed] com.bluejeans.app.detector.plist (Shell Script c7466c1a - installed 2016-10-26) [Lookup]

[loaded] com.cisco.videoguard8.plist (Shell Script e4704a32 - installed 2017-09-17)

[loaded] com.cisco.videoguard8.uninstall.plist (Shell Script cc3e6a1e - installed 2017-09-17)

[running] com.cisco.videoguardmonitor.plist (Shell Script f8624046 - installed 2017-09-17)

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-11) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2016-10-28) [Lookup]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (Canon Inc. - installed 2015-02-12) [Lookup]

[loaded] net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2017-08-20) [Lookup]


User Login Items:

iTunesHelper Application (Apple, Inc. - installed 2018-01-24)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

VMware Fusion Start Menu Application

(/Applications/VMware Fusion.app/Contents/Library/VMware Fusion Start Menu.app)

Google Drive Application - Hidden

(/Applications/Google Drive.app)

Google Chrome Application - Hidden

(/Applications/Google Chrome.app)

CIJSUAgent SMLoginItem - Hidden (Canon Inc. - installed 2016-04-29)

(/Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2038-01-19)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)


Internet Plug-ins:

o1dbrowserplugin: 5.41.3.0 (installed 2015-12-12) [Lookup]

OVSHelper: 1.1 (installed 2016-04-04) [Lookup]

Default Browser: 600 (installed 2015-07-17)

Flip4Mac WMV Plugin: 3.0.0.126 (installed 2012-11-15) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2016-06-11) [Lookup]

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-06) [Lookup]

AdobePDFViewerNPAPI: 11.0.23 (installed 2017-12-22) [Lookup]

DivX Web Player: 3.5.5.3 (installed 2016-03-29) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-09-06)

Flash Player: 28.0.0.161 (installed 2018-02-06) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-12) [Lookup]

SharePointBrowserPlugin: 14.4.6 (installed 2014-11-24) [Lookup]

AdobePDFViewer: 11.0.23 (installed 2017-12-22) [Lookup]

Silverlight: 5.1.30317.0 (installed 2014-05-19) [Lookup]

JavaAppletPlugin: Java 8 Update 111 build 14 (installed 2018-01-02) Check version


User internet Plug-ins:

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

OctoshapeWeb: 1.0 (installed 2016-10-23) [Lookup]

WebEx64: 1.0 (installed 2016-10-29) [Lookup]


Safari Extensions:

Slick Savings - Spigot, Inc. (installed 2014-11-23)

iMedia Converter Deluxe - iSkysoft Studio - http://www.iskysoft.com (installed 2013-11-27)

AnySearch - Matt Swain - http://matt-swain.com/extensions (installed 2017-09-17)

Google Analytics Opt-out Browser Add-on - Google, Inc. - http://tools.google.com/dlpage/gaoptout (installed 2014-10-15)

Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-12-21)


3rd Party Preference Panes:

Flash Player (installed 2018-02-02) [Lookup]

Flip4Mac WMV (installed 2012-09-15) [Lookup]

Java (installed 2016-11-14) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.70 GB Disk used: 694.02 GB

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 10

Oldest backup: 9/1/18 12:47 am

Last backup: 4/2/18 5:25 am

Size of backup disk: Adequate

Backup size 3.00 TB > (Disk used 694.02 GB X 3)


Top Processes by CPU:

242% kernel_task

40% Google Drive

32% savapi

28% system_profiler

21% WindowServer


Top Processes by Memory:

847 MB kernel_task

437 MB savapi

284 MB Google Drive

268 MB mds_stores

228 MB avguard.bin


Top Processes by Energy Use:

30.04 Google Drive

21.08 savapi

18.28 WindowServer

4.06 Creative Cloud


Virtual Memory Information:

11.37 GB Available RAM

7.09 GB Free RAM

4.63 GB Used RAM

4.28 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Adobe Flash Player: (installed 2018-01-10)

Google Earth: (installed 2018-02-02)

Adobe Flash Player: (installed 2018-02-06)

Google Earth: (installed 2018-02-07)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2018-02-07 11:31:57 Tituricsec High CPU use [Open] [Details]

2018-02-06 22:07:47 com.apple.WebKit.Databases High CPU use [Open] [Details]

2018-02-05 16:02:17 Adobe CEF Helper.app Crash [Open]

2018-02-05 16:02:17 Slack.app Crash [Open]

2018-01-22 19:27:00 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.vmware.kext.vmnet 0752.74.38

com.vmware.kext.vmioplug.15.2.1 15.2.1

com.vmware.kext.vmx86 0752.74.38

com.vmware.kext.vmci 90.8.1

com.avira.kext.FileAccessControl 1.2.5


Files deleted by EtreCheck:

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.genieo.completer.download.plist - Unknown

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist - Unknown

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.genieo.completer.update.plist - Unknown

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.google.keystone.agent.plist - Unknown

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist - Unknown

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist - Unknown

2018-02-08 13:15:33 - ~/Library/LaunchAgents/com.skype.skype.shareagent.plist - Unknown

2018-02-08 13:17:03 - ~/Library/LaunchAgents/com.Tituricsec.plist - Unknown

2018-02-08 13:17:03 - ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist - Unknown

2018-02-08 13:17:03 - ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist - Unknown

2018-02-08 13:17:04 - ~/Library/Safari/Extensions/Amazon Shopping Assistant.safariextz - Unknown

2018-02-08 13:17:04 - ~/Library/Safari/Extensions/Ebay Shopping Assistant.safariextz - Unknown

2018-02-08 13:17:04 - ~/Library/Safari/Extensions/Searchme.safariextz - Unknown


Screenshot of Activity Monitor


User uploaded file

MacBook Pro with Retina display, iOS 10, null

Posted on Feb 8, 2018 2:21 AM

Reply
1 reply

Feb 8, 2018 10:20 AM in response to taisok

Try logging out of Google Drive.


Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.

Reset NVRAM/PRAM

I would uninstall Avira. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.


Avira Uninstall

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac very slow, loud fan and high CPU usage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.