Setup failed -6722

Spent an hour with Apple technical support who didn't have a clue but agreed there are a lot of frustrated people that can't get Homepods setup. In fact you can't even select Homepod to get to Apple support, while Airpod, phones, Apple TV, and other devices are listed, there is no Homepod to choose on the Apple support site. After wasting my time with stuff I'd already done (restart phone, latest IOS, reset the Homepod, turn off and on WiFi and Bluetooth) I gave up on Apple support.

To get the Homepod installed I deleted the Home App, reloaded it from the cloud, started it, forced the Home app to quit, and restarted the Home app. After being forced to quit, the Home app came back up with an option at the bottom of the app to reset configuration. Reset the Home app configuration and the Homepod setup popped up asking for which room the Homepod was in and worked. No messing with firewalls.

I had the same problem for about 2 hours. I read the messages on here, but ended up on 'Chat' with apple. Long story short the guy couldn't help and was going to get his supervisor for help whilst i was trying different things in different combinations........then it worked.

Loving it now, great sound quality.

This worked for me, best of luck 🙂

ME

done.....

ME

so here what i did

ME

I deleted the HOME app...all docs and data....then re-installed from the app store

ME

when i launched it .....it was on 'setting up' for ages.....eventually at the bottom, an option to 'reconfigure all' came up. i selected that, did a reboot, and was able to access Homepod directly from the app.

Ben

OK. So everything appears to be working for you now? I can let my Senior Advisors know.

ME

set up completed

ME

Yes, thank you for your time.

Ben

I’m glad you were able to get the problem resolved! I will let my Senior Advisors know what you did to resolve the issue. Thanks.

Same problem here. I don't have a firewall on my router so that's not the issue.

If I try to open the Home app it is forever stuck on the Loading Accessories and Scenes.

No amount of waiting shows me the Reset HomeKit button.

I signed into iCloud with my wife's account on my iPhone and everything worked immediately.

I could open the Home app and pairing the HomePod worked flawlessly. Therefore I can assume that there is nothing wrong with my iPhone and a full restore (as some recommended) wouldn't make any difference.

There seems to be something amiss with my iCloud account in connection with HomeKit but I have now way to reset it.

I downloaded a couple of random HomeKit apps and when trying to access HomeKit they both display this error: Cloud data sync in progress.

I logged into iCloud on an old iPod Touch with iOS 9 that has a Reset HomeKit option in the settings but this did nothing.

There is a long thread about this issue on the Apple Developer Forums but none of the answers helped me Home app stuck on Loading Home... screen | Apple Developer Forums

If I connect my iPhone to Xcode I can see messages like these in the console:

Feb 10 13:59:51 iPhone-X homed(HomeKitDaemon)[161] <Notice>: Answering incoming message kAddHomeRequestKey (321BB621-CFAB-4BB8-AFF2-7F3451084CFC) from client 'Home' that does expect a response with error Error Domain=HMErrorDomain Code=77 "(null)"

Any other ideas of what I can try?

I have the exact same problem today.

Note: my error code is -6722

Furious about this.

Wish I could help but trying to get this thread some attention for now - no mention of this anywhere else and no fix in sight.

I've just received my new HomePod and had this error.

I'm an Enterprise network engineer by trade and followed the advice of others by disabling my router's firewall, changed Wi-Fi network, disabled UPNP security, etc. None of it made any difference - setup still failed.

Turns out it was just my iPhone that just needed a reboot!

My wife has an iPad Pro and I tried the setup procedure with this immediately after my iPhone failed for the 10th time and it worked instantly.

So stop slating Apple and just reboot your iPhone and you should be good to go - simples! :-)

Have you tried launching the Home app to see if it works? Also try turning off iCloud keychain and then turn it back on. Also see if there's anything wrong with your Apple ID account by going to Settings. It will tell you at the top if something's wrong.

Same exact thing happening here. If I turn off iCloud, the Home app works fine, but if I turn iCloud back on, the Home app stays stuck at Loading Scenes & Accessories. I tried turning off keychain, turning it back on, but it still does the same thing.

Unbelievable that ICLOUD of all things is breaking my HomePod. You have got to be kidding me Apple. Will be returning this $400 paper weight if I don't get it sorted out by the end of the day.

trent138 wrote:

Unboxed my HomePod, powered it up and heard the chime.

I then eensured two factor authentication, iCloud Keychain and Bluetooth were enabled on my iPhone 7 Plus running iOS 11.2.5. I held my phone near HomePod, tapped setup and after a long wait I get the error “Set-up failed -6722”.

Tried with my iPad and got the same result.

Now what? There’s no support article explaining the message. Not a good first experience.

Out of interest is two factor authentication essential?

I got it to work! I deleted the "Home" app. Reinstalled from App Store. Went through the configuration. Then I turned off Bluetooth. Turn off phone. Plugged the Homepod in and waiting for it to chime on. Then turn on iPhone. Enabled Bluetooth and it worked. It was fast too!

I was able to set it up through HomeKit by waiting for the ‘reconfigure’ option to appear at the bottom of the app. After that it was pretty straightforward and probably the user experience they were aiming for.

I got it working!! After resetting icloud, I noticed keychain was turned off so I switched it on. Went back into the home app and waited until reconfigure showed up. Once I did that I was able to reboot and it showed up set up within the home app!

Tried that already and it doesn’t work.

I used my girlfriends iphone and it wormed no problem. Error -5722 seems to be an iCould Keychain problem.

If I turn sign out of iCould the home app works, but sign back in and it breaks the home app again, which doesn’t allow me to set up homepod.

Apple, your iCloud infrastructure is an embarrassment. It just works alright...

OK OK OK Ok Ok OK I think i have this error code (-6722) soughted.

This is what i found out.

Ensure keychain is on each device and make sure two factoring is set up on each device YOU OWN!

Check for any updates they should come up on all the devices that need updates relating to the 2 factor and address accordingly have another device close by to add verification codes....(disclaimer :this process will **** the kids off so have bribes ready!)

I had to dig out an old Ipad because the account check was going to that ipad....annoying but necessary.

Once you have every ipad, ipad pro, iphone, mini pad iphone X and MAC on the same settings all linked all running same IOS or the latests for that device there should be NO issue connecting the device.(well error code (-6722))

After making sure I'd ticked all the boxes above I walked up to HOME POD and the setup window came up (press setup) and next thing i know its asking for its location eg Living Room.

If you get this far look for the app that looks like a HOUSE (home app) and away you go with further setup.

THIS HAS TO BE IT!...

Well it worked for me and yes grrrr....6 hours of my life i won't get back.

Apple expect a bill in the mail.