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Unboxed my HomePod, powered it up and heard the chime.
I then eensured two factor authentication, iCloud Keychain and Bluetooth were enabled on my iPhone 7 Plus running iOS 11.2.5. I held my phone near HomePod, tapped setup and after a long wait I get the error “Set-up failed -6722”.
Tried with my iPad and got the same result.
Now what? There’s no support article explaining the message. Not a good first experience.
I was able to get it working - I had to turn off my router's firewall temporarily. I then went into the Home app on my phone and reset HomeKit. This enabled it to complete setup. I have since switched the firewall back on and HomePod is still OK.
Follow these instructions if you get this error code:
Open up Home app, leave it running in background
If it displays a blank screen stating ‘loading accessory and scenes’ leave app running in the background and check up on it periodically. After a while, it will prompt you to reset configurations on bottom of display.
I hear you. I have the same problem. My airport is in bridge mode and if my router has a firewall, it must have been configured that way, so I think that isn't the issue. Ideas? Tried opening the Home app on IOS and it gets stuck in "Loading accessories and scenes". Totally not impressed
Got error 6722 but had no firewall. My first glitch was that I had an issue with iCloud and signed out and back in. Still couldn't get it to work. Spoke to Apple support who suggested using the Home app. Open app and add accessory. It will want product scan code but hit choice saying you don't have it. Proximity sensor will find HomePod. Got further I. Set up getting to selecting room and personal preference but it didn't add the first three times. Finally rebooted HomePod and second time I tried initializing with home app it worked and has worked fine since. In short, bery glitchy but stick with it. Good luck
Same exact thing happened to me while setting using both my iPhone X & iPad.
My first fail was at work, on the way home I returned my HomePod and got new one (Apple suggested it could be the unit). Got home and the same setup fail (6722) on my 2nd HomePod.
After chatting with a senior advisor and trying a bunch of options (keychain on/off, rebooting phone & iPad, beta updates, etc) I noticed my home app was stalled on my iPhone & iPad.
I deleted the app, redownloaded and hit the reconfigure option at the bottom of the Home app.
That did the trick and i got my HomePod up and running with no issue.
Apple Support was unable to troubleshoot but my sheer luck my hack took care of the issue.
Hope this helps!!
I did sign out of iCloud. As I mentioned, I signed into my wife's iCloud account on my iPhone and it worked.
Signed back into my account and nothing.
I even tried an iPad and I tried signing into iCloud on a newly restored iPhone 6.
Check your home app, that was the problem with my 6722 error.
After deleting the Home app & hitting the reconfigure option after re-downloading it (took 2 deletes & redownloads) i was able to get the HomePod setup.
I think this error is in reference to a broken Home App 🏻♂
As i mentioned in my previous post, I cannot reset the Home app because it is forever stuck on the "Loading Accessories and Scenes" page.
I removed all my devices form my iCloud account. Logged back in, just on my iPhone after Resetting all Settings.
Nothing.
Yeah, I tried various devices.
iPad with iOS 11
iPad Pro with iOS 11.3 Beta 2
iPad Air with iOS 10
all stuck on the Loading Accessories page forever.
I even tried an iPod Touch with iOS 9 which has the option to reset the HomeKit in the the settings but that did nothing.
Yeah I only singed into those older devices momentarily to test.
At some point I even signed out from iCloud on all my devices, then restored one iPhone to factory settings and signed back into iCloud. So all I had was one new clean device with my iCloud account on it.
Nothing...
Huge PITA now to signed back into everything and add back Apple Pay cards and sign into apps....
All I know is mine wasnt working either and I went to the home app on my iPad in landscape mode and there was a little link there to reset it. The link didn’t show on any other device except my iPad in landscape mode.
It’s irritating I’m going to return tomorrow, it really wasted my one day sleep.. when things are made just to plug and play this is too complicated. Apple has to learn from Bose how to make it simple. I will never buy any thing except phone. Useless HomePod.
Might be worth giving a reset a try if you haven't yet... https://support.apple.com/en-us/HT208244
Just got the famous -6753 error, sending the rubbish back to Apple will buy another one later when they get it sorted, very disappointed with Apple.
Try waiting 30 minutes and then go back into the Home app. It may offer you to reset HomeKit. If that doesn't work the only solution is likely to sign out of iCloud on your iPhone and sign back in.
I get the same error! On my iPhone X. Cannot find any support documentation.
Setup failed -6722
