Unboxed my HomePod, powered it up and heard the chime.
I then eensured two factor authentication, iCloud Keychain and Bluetooth were enabled on my iPhone 7 Plus running iOS 11.2.5. I held my phone near HomePod, tapped setup and after a long wait I get the error “Set-up failed -6722”.
Tried with my iPad and got the same result.
Now what? There’s no support article explaining the message. Not a good first experience.
I was able to get it working - I had to turn off my router's firewall temporarily. I then went into the Home app on my phone and reset HomeKit. This enabled it to complete setup. I have since switched the firewall back on and HomePod is still OK.
I turned off Bluetooth on my phone and that worked (delete home app, reinstall it, turn off Bluetooth, power down your phone, open home and it should work) good luck let me know if this helped
Yeah you'll probably have to completely sign out of iCloud on your phone and sign back in.
Failed to connect twice, went into HomeKit and reset configurations and it was simple fix
Have you tried launching the Home app to see if it works? Also try turning off iCloud keychain and then turn it back on. Also see if there's anything wrong with your Apple ID account by going to Settings. It will tell you at the top if something's wrong.
All I know is mine wasnt working either and I went to the home app on my iPad in landscape mode and there was a little link there to reset it. The link didn’t show on any other device except my iPad in landscape mode.
When you open the Home app does it seem to work or does it show a white background with Loading Accessories?
Had the same problem. Go away. Come back in an hour or two and try again. Presto,
Might be worth giving a reset a try if you haven't yet... https://support.apple.com/en-us/HT208244
You have to open up the home app on your phone and reset it and then it will work.
Do you have an iPad? I had to go do it from the iPad and on there it has a reset link at the bottom.
Follow these instructions if you get this error code:
Open up Home app, leave it running in background
If it displays a blank screen stating ‘loading accessory and scenes’ leave app running in the background and check up on it periodically. After a while, it will prompt you to reset configurations on bottom of display.
OK if you wait 30 minutes and then open the Home app again it should allow you to reset HomeKit. That should fix everything.
What did you reboot the HomePod or your device
Make sure Home app is working before setup Homepod, you will be fine
Same exact thing happening here. If I turn off iCloud, the Home app works fine, but if I turn iCloud back on, the Home app stays stuck at Loading Scenes & Accessories. I tried turning off keychain, turning it back on, but it still does the same thing.
Unbelievable that ICLOUD of all things is breaking my HomePod. You have got to be kidding me Apple. Will be returning this $400 paper weight if I don't get it sorted out by the end of the day.
Setup failed -6722
