Unboxed my HomePod, powered it up and heard the chime.
I then eensured two factor authentication, iCloud Keychain and Bluetooth were enabled on my iPhone 7 Plus running iOS 11.2.5. I held my phone near HomePod, tapped setup and after a long wait I get the error “Set-up failed -6722”.
Tried with my iPad and got the same result.
Now what? There’s no support article explaining the message. Not a good first experience.
I was able to get it working - I had to turn off my router's firewall temporarily. I then went into the Home app on my phone and reset HomeKit. This enabled it to complete setup. I have since switched the firewall back on and HomePod is still OK.
Reboot did not work for me.
What did you reboot the HomePod or your device
Didn’t work for me either. I also have the problem of the HomeKit stuck on ‘Loading Accessories and Scenes’
Rebooted iPhone X - (the HomePod wouldnt let me reboot it as it had never been set up)
I also have an iPhone X same issue
Have you tried:
logging out of your iCloud account and logging back in?
or
Deleting the HOME app, re-download from app store, Reboot device, launch HOME app?
This didn't solve anything
Tried my iphone x first. Rebooted, reinstalled home app, rebooted, signing out of icloud, rebooting broken.
Tried my iPad next, same error.
When you open the Home app does it seem to work or does it show a white background with Loading Accessories?
Home app shows a white screen with loading accessories and scene.
OK if you wait 30 minutes and then open the Home app again it should allow you to reset HomeKit. That should fix everything.
I just got of the phone with Apple . Go to the Home app. Open it and find the reset settings at the bottom. Hit reset, then go back and re-run the set up on your Home Pod. This worked for me.
It’s garbage....bought two - I was on hold with Apple almost an hour - forget it - taking them both back - very disappointed today.
Make sure Home app is working before setup Homepod, you will be fine
I turned off Bluetooth on my phone and that worked (delete home app, reinstall it, turn off Bluetooth, power down your phone, open home and it should work) good luck let me know if this helped
Setup failed -6722
