Setup Failed 301003

Hi,

I have just purchased my HomePod and am getting an error "Setup Failed 301003".

The HomePod powers on and a white moving image appears on the top. When holding my iPhone 8 close the pop up appears and I can follow the instructions.

I select the devices location, Enable Personal Requests, agree to T's and C's then click on Transfer Settings.

The speaker makes a tone and Setting up with the wheel appears.

I then get "Setup Failed 301003".

I have already attempted the following troubleshooting steps:

Reset the HomePod by powering off and on again

Restarted my iPhone

Disconnected and reconnected the WiFi

Posted on Feb 9, 2018 6:28 AM

Top-ranking reply

Alibaba2k2

Level 2

429 points

Posted on Feb 9, 2018 7:40 AM

You need to perform this method of reset

Press the top of HomePod to reset it

If you can’t remove HomePod from the Home app, then you can manually reset it. To manually reset HomePod, unplug HomePod, then plug it back in. Then press and hold the top of HomePod. As you press, the white spinning light turns red. Keep pressing until you hear three beeps. If you lift your finger too soon, then you'll need to start over.

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42 replies

ellis888

Level 1

4 points

Feb 9, 2018 8:08 AM in response to ChrisJ4203

Experiencing the same issue.

ellis888

Level 1

4 points

Feb 9, 2018 8:20 AM in response to SpiralProduction

Yep. I’ve tried that. Same error unfortunately.

Feb 9, 2018 8:49 AM in response to TiMtImInYtImTiM

Hi there, I am experiencing the exact same issue, I went to get a new HomePod and the issue still happening I guess its something to do with an iPhone or iCloud. Did you find a solution for this?

zachk101

Level 1

4 points

Feb 9, 2018 1:43 PM in response to palmfromexeter

I'm trying to set my HomePod up on University WiFi also. Is yours by ASK4?

Feb 9, 2018 1:56 PM in response to zachk101

Mine is studentcom but it should work the same

ellis888

Level 1

4 points

Feb 9, 2018 2:13 PM in response to palmfromexeter

Mine is also studentcom. Can I ask how you input the MAC address? I’ve tried to add it to my studentcom account but it says ‘invalid MAC address’ when I try to add it.

Thanks!

kitteth

Level 1

19 points

Feb 9, 2018 8:56 PM in response to PelserJA

I get the same error

kitteth

Level 1

19 points

Feb 9, 2018 9:31 PM in response to Glenade

Mine is a personal home secure wifi and I am getting error messages 6753 or 301009 each time.

ellis888

Level 1

4 points

Feb 10, 2018 6:26 AM in response to palmfromexeter

Thanks very much. Think you’re right about this. I’ve contacted studentcom and will await their response.

lor259

Level 1

8 points

Feb 10, 2018 7:55 PM in response to lor259

I Try can't do it !!!!!!!

https://www.indabaa.com/homepod-setup-failed-301003-fix-error/

ChrisJ4203

Level 10

236,327 points

Feb 9, 2018 7:35 AM in response to TiMtImInYtImTiM

There are not a lot of support documents yet for the HomePod, however this is the setup document. Set up and use HomePod - Apple Support There is a link at the bottom of the page for help. If HomePod isn't responding - Apple Support There are no error codes listed there, but it also has a link at the bottom of this one to contact Apple Support if necessary.

lor259

Level 1

8 points

Feb 10, 2018 1:37 AM in response to iPhonegeeks

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Setup Failed 301003