My HomePod is otherwise performing well but won't play music. Siri acknowledges to my requests but silence is all I hear. I've tried different artists but nothing. It's synced with my iPhoneX.
HomePod, iOS 11.2.5
I had what sounds like the same issue. AppleSupport directed me to sign the HomePod out of iCloud and back in again using the Home app on my iPhone. That solved the problem for me.
Okay, I confirmed that what I said above is correct. You can only stream music from one of Apple's services. Here is the list of possible audio sources (from Apple's support pages):
I’ve tried all the suggestions. Literally HomePod won’t see my Apple Music or iTunes library. She can airplay both and even Spotify but she won’t get the music from iTunes or Apple Music on her own. Help!
I’ve done the username reboot, I’ve hard reset her, I’ve removed her from the home app and repaired. What other options are there?
100% there with you. It is not compatible with iTunes match as I understand the service. It will not tolerate having your own version of files - which defeats the object of iTunes match which is supposed to be the benefit of your own files as you want them with the cloud there to give you access to your music on the go. I'm going to ask for a refund as the product does not work as advertised.
Depending perhaps on where purchased you should have 14 days to return it if you don't like it.
tt2
Thanks for all of your suggestions.
I have an Apple Music subscription that is working fine on my iPhone X. I can play music from my Apple TV to the Homepod. There is nothing wrong with the HomePod speaker, or my subscription.
When I setup the HomePod I used the apple ID linked to my Apple Music subscription.
But the HomePod doesn't play music from my Apple Music subscription.
I'm pretty disappointed with HomePod. It worked fine at home but now that I have brought it into my office, it's not working. Siri thinks I'm playing from Airplay (she tells me what's playing, and my phone shows the music as playing with the track time incrementing) but I get silence. Siri responds to questions etc. so there isn't a fundamental network issue.
I've tried removing from the Home app and re-adding but it didn't help.
Seems like Apple product quality just seems to keep getting worse.....
I’ve tried everything on this thread and still can’t play Apple Music...only things in my iCloud library previously purchased will play. Other requests acknowledged and met with silence.
It seems to intermittently work for a short while if I keep my phone on airplane mode. Factory resetting the phone did not help.
Is anyone else experiencing this issue with 11.3.1?
I’ve had the problem at all times if I use it. Perhaps noticed it more in the evening because that’s when we use the HomePod most.
It’s just arisen again this morning for example after 5 minutes of use and doesn’t come back despite signing in and out.
Perhaps I can use it in 5 minute bursts each morning as long as I don’t change the track? 😩
ICoolBeans, I rebooted and nothing changed. The volume is loud, I can hear Siri responding to my requests clearly.
Try this
I agree the HomePod is crap , nothing but problems, released with not enough testing!
I had the same problem. Twice within 24 hours.
And while this solution did fix the problem both times, I am hoping this isn't a regular occurrence.
I can the problem to occur multiple time within a few hours.
Exactly the same problem for me.
Same Apple ID in both and using remote causes same issue: a flash of album art before saying ‘not playing’.
HomePod won't play music
