Kernel Panics - BlueTooth related

Hello Grant,

An update on this.

I’ve done the following :

Tested the memory and board with Apple hardware diagnostics. No error found

Removed the SSD pcie drive, installed an WD 3,5” drive.

Removed the graphics card installed the graphics card that came with the Mac pro.

Did fresh installation of OS X high sierra on the new drive.

Installed protools, the metric halo FireWire interfaces, and a usb license dongle required to run protools and other software, and a usb controller (Softube Console 1).

Did all the above to rule out as much as possible. However, I got a kernel panic while running protools a few hours after using it. Report was similar to previous reports.

It’s pretty clear that it’s one of these peripherals that does the damage.

I will continue with tests and report here.

Thanks

Alex

Hello Grant,

Many thanks for your reply. It was the most informative so far.

The truth is I have been having this issue for years. Formatting and reinstalling OS did not help.

Also, this computer is used for a music studio and its a nightmare situation to have kernel panics like that (the other day I had a kernel panic while recording drums, lost the takes, felt embarrassed to the band).

So that particular kernel panic was the only one so far that DID include a specific an extension so that I could at least see where the problem occurs. It occurred on bluetooth driver, correct? I have removed the apple Mighty Mouse and using the wired one instead.

So you rule out the possibility that this was indeed a bluetooth problem?

About CUDA, this MacPro does not use the standard graphics card. I have upgraded to an nVidia GeForce GTX760, because the previous card was making too much noise (you don't want noise on music studios).

As for memory, its there's problem with any memory units, shouldn't a memory test reveal it ?

The only peripheral that I could think could cause problems are the Metric Halo ULN8 (two of them). These units are firewire at their current state (they company plans to upgrade to ethernet and usb-2). The truth is that I have been having problems with the units (their software application which manages the units sometimes crashes) but I have send them the panic reports and they claim that the panics are not related to their drivers.

I'm as close as solving this as I have never been. This issue drives me nuts.

Could this be power related?

Or maybe my PCIE SSD drive I'm using (using it also to boot OSX) ?

Thanks a lot,

Alex

Hello Grant,

I had another panic. Was using wired mouse. So you're right, bluetooth was not directly responsible for the previous panic.

Here's today's panic. Also, bellow that is EtreCheck report.

The only peripheral that could indeed cause problem is the Metric Halo units. Those are the firewire interfaces.

Also there's an USB license device on the computer (iLok).

------------

Anonymous UUID: 77F984E8-0FB1-2273-CED6-DB46B78977D1

Tue Feb 13 19:31:56 2018

*** Panic Report ***

panic(cpu 4 caller 0xffffff801a336390): "a freed zone element has been modified in zone kalloc.16: expected 0xe1adaf4434fe6b2a but found 0, bits changed 0xe1adaf4434fe6b2a, at offset 0 of 16 in element 0xffffff8055570d00, cookies 0x3f0011ab34fe6b2a 0x53521df2d8a7f5f"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.73.8/osfm k/kern/zalloc.c:650

Backtrace (CPU 4), Frame : Return Address

0xffffff93c83bbbb0 : 0xffffff801a2e950c

0xffffff93c83bbc30 : 0xffffff801a336390

0xffffff93c83bbca0 : 0xffffff801a335509

0xffffff93c83bbcf0 : 0xffffff801a333f44

0xffffff93c83bbe40 : 0xffffff801a740603

0xffffff93c83bbe90 : 0xffffff801a740860

0xffffff93c83bbf50 : 0xffffff801a824765

0xffffff93c83bbfb0 : 0xffffff801a29ad36

BSD process name corresponding to current thread: Pro Tools

Mac OS version:

16G1212

Kernel version:

Darwin Kernel Version 16.7.0: Thu Jan 11 22:59:40 PST 2018; root:xnu-3789.73.8~1/RELEASE_X86_64

Kernel UUID: 181BE5F8-44DA-3654-8C62-A41A005038D7

Kernel slide: 0x000000001a000000

Kernel text base: 0xffffff801a200000

__HIB text base: 0xffffff801a100000

System model name: MacPro5,1 (Mac-F221BEC8)

System uptime in nanoseconds: 14394442371426

last loaded kext at 10901631076983: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d3a5000, size 32768)

last unloaded kext at 10981005134743: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9d3a5000, size 32768)

loaded kexts:

com.nvidia.CUDA 1.1.0

com.nvidia.web.GeForceWeb 10.1.8

com.nvidia.web.NVDAGK100HalWeb 10.1.8

com.nvidia.web.NVDAResmanWeb 10.1.8

com.mhlabs.driver.MobileIOAudioDriver.10.9 5.4d243

com.apple.filesystems.afpfs 11.0.5

com.apple.nke.asp-tcp 8.0.1

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.driver.AppleTyMCEDriver 1.0.2d2

com.apple.driver.AGPM 110.23.17

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleHDA 279.48

com.apple.driver.AppleMikeyDriver 279.48

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHV 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.SCSITaskUserClient 394.50.1

com.apple.iokit.IOAHCIBlockStorage 295.20.1

com.apple.driver.AppleFWOHCI 5.5.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.driver.Intel82574LEthernet 2.7.2

com.apple.driver.AirPort.Brcm4331 800.21.30

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.3

com.apple.driver.AppleAHCIPort 326.60.1

com.apple.driver.AppleIntel8254XEthernet 3.1.4b1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 219.0.0

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 219.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOAcceleratorFamily2 311.16.2

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 159.12

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOFireWireIP 2.2.7

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOHDAFamily 279.48

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleUSBHIDMouse 188

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.AppleHIDMouse 188

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.usb.IOUSBHostHIDDevice 1.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerUSBTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.driver.AppleUSBAudio 308.7

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.50.1

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOFireWireFamily 4.6.6

com.apple.iokit.IOAHCISerialATAPI 266.50.1

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.corecapture 1.0.4

com.apple.filesystems.hfs.encodings.kext 1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.1

com.apple.driver.usb.AppleUSBUHCIPCI 1.1

com.apple.driver.usb.AppleUSBUHCI 1.1

com.apple.driver.usb.AppleUSBEHCI 1.1

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

------

EtreCheck version: 3.4.6 (460)

Report generated 2018-02-13 22:37:10

Download EtreCheck from https://etrecheck.com

Runtime: 2:11

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is restarting

Hardware Information:ⓘ

Mac Pro (Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac Pro - model: MacPro5,1

2 2,66 GHz 6-Core Intel Xeon (Xeon(R)) CPU: 12-core

32 GB RAM Upgradeable - [Instructions]

DIMM 1

8 GB DDR3 ECC 1333 MHz ok

DIMM 2

8 GB DDR3 ECC 1333 MHz ok

DIMM 3

Empty

DIMM 4

Empty

DIMM 5

8 GB DDR3 ECC 1333 MHz ok

DIMM 6

8 GB DDR3 ECC 1333 MHz ok

DIMM 7

Empty

DIMM 8

Empty

Handoff/Airdrop2: not supported

Wireless: en2: 802.11 a/b/g/n

iCloud Quota: 147.63 GB available

Video Information:ⓘ

NVIDIA GeForce GTX 760 - VRAM: 2047 MB

LG ULTRAWIDE 2560 x 1080 @ 60 Hz

Disk Information:ⓘ

HL-DT-ST DVD-RW GH61N ()

OWC Mercury Accelsior PCIe SSD disk0: (479,95 GB) (Rotational)

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

OSX (disk0s2 - Journaled HFS+) / [Startup]: 320.00 GB (69.91 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

Projects (disk0s4 - Journaled HFS+) /Volumes/Projects : 158.95 GB (29.81 GB free)

MARVELL VIRTUALL ()

USB Information:ⓘ

USB20Bus

USB20Bus

Asmedia ASM107x

Apple, Inc. Keyboard Hub

Mitsumi Electric Apple Optical USB Mouse

Apple Inc. Apple Keyboard

Texas Instruments TUSB3410 Boot Device

USBBus

miniDSP Umik-1 Gain: 18dB

USBBus

Softube AB Console 1

USBBus

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USBBus

iLok iLok

USBBus

USBBus

Firewire Information:ⓘ

Boris Manufacturing Corporation LIO-8 - FireWire Audio Interface 400mbit - 400mbit max

Boris Manufacturing Corporation ULN-8/0P - FireWire Audio Interface 400mbit - 400mbit max

Virtual disks:ⓘ

Time Machine Backups (disk1s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.95 TB (363.57 GB free)

Physical disk: Disk Image 2.95 TB (363.57 GB free)

System Software:ⓘ

macOS Sierra 10.12.6 (16G1212) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store and identified developers

Kernel Extensions:ⓘ

/Applications/CodeMeter.app

[not loaded] com.wibu.codemeter.driver.CmUSBMassStorage (5.0.70) [Lookup]

/Applications/Tunnelblick.app

[not loaded] net.tunnelblick.tap (20141104 (Tunnelblick build 4850)) [Lookup]

[not loaded] net.tunnelblick.tun (20141104 (Tunnelblick build 4850)) [Lookup]

/Library/Extensions

[not loaded] com.kemper-amps.profiler (1.2.1f111 - SDK 10.7) [Lookup]

[loaded] com.mhlabs.driver.MobileIOAudioDriver.10.9 (5.4d243) [Lookup]

/System/Library/Extensions

[loaded] com.nvidia.CUDA (1.1.0) [Lookup]

[not loaded] com.nvidia.NVDAStartupWeb (10.18.5 - OS X 10.7) [Lookup]

[not loaded] com.nvidia.web.GeForceTeslaWeb (10.18.5) [Lookup]

[loaded] com.nvidia.web.GeForceWeb (10.18.5) [Lookup]

[not loaded] com.nvidia.web.NVDAGF100HalWeb (10.18.5) [Lookup]

[loaded] com.nvidia.web.NVDAGK100HalWeb (10.18.5) [Lookup]

[not loaded] com.nvidia.web.NVDAGM100HalWeb (10.18.5) [Lookup]

[not loaded] com.nvidia.web.NVDAGP100HalWeb (10.18.5) [Lookup]

[not loaded] com.nvidia.web.NVDANV50HalTeslaWeb (10.18.5) [Lookup]

[not loaded] com.nvidia.web.NVDAResmanTeslaWeb (10.18.5) [Lookup]

[loaded] com.nvidia.web.NVDAResmanWeb (10.18.5) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 183 Apple tasks

[running] 94 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 38 Apple tasks

[loaded] 180 Apple tasks

[running] 100 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-29) [Lookup]

[running] com.avid.ApplicationManager.plist (? 15a48a0 55203089 - installed 2018-01-29) [Lookup]

[loaded] com.nvidia.CUDASoftwareUpdate.plist (NVIDIA Corporation - installed 2017-06-16) [Lookup]

[loaded] com.nvidia.nvagent.plist (NVIDIA Corporation - installed 2018-02-05) [Lookup]

Launch Daemons:ⓘ

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-01-29) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-02-02) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-06-13)

[loaded] com.avid.bsd.shoe.plist (Avid Technology Inc - installed 2015-09-05) [Lookup]

[loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2017-08-02) [Lookup]

[running] com.avid.hub.service.plist (Avid Technology Inc - installed 2017-11-09) [Lookup]

[running] com.avid.transport.client.plist (Avid Technology Inc - installed 2017-11-09) [Lookup]

[not loaded] com.crashplan.engine.plist (? 0 ? - installed 2017-09-17) [Lookup]

[loaded] com.gobbler.DownstreamProxy.plist (It's Chrisco Inc - installed 2017-09-08) [Lookup]

[loaded] com.gobbler.bsd.HelperTool.plist (It's Chrisco Inc - installed 2017-06-13) [Lookup]

[loaded] com.nvidia.cuda.launcher.plist (Shell Script 20f73770 - installed 2017-06-16) [Lookup]

[loaded] com.nvidia.cudad.plist (NVIDIA Corporation - installed 2017-06-16) [Lookup]

[loaded] com.nvidia.nvroothelper.plist (NVIDIA Corporation - installed 2018-02-05) [Lookup]

[running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2018-02-09) [Lookup]

[running] com.wibu.CodeMeter.Server.plist (? dd0d44ce 95e30175 - installed 2017-11-24) [Lookup]

[running] gramblr.plist (? 57b1a936 89f6436 - installed 2018-02-11) [Lookup]

[loaded] net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2017-08-18) [Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-31) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2018-01-28) [Lookup]

User Login Items:ⓘ

Console 1 On-Screen Display Application - Hidden

(/Applications/Console 1 On-Screen Display.app)

CrashPlan menu bar Application - Hidden

(/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)

backup Volume - Hidden

(/Volumes/backup)

backup Volume - Hidden

(/Volumes/backup)

TIDAL Application

(/Applications/TIDAL.app)

com.coppertino.voxcloud SMLoginItem - Hidden (Coppertino Inc. - installed 2017-12-20)

(/Applications/VOX.app/Contents/Library/LoginItems/Loop.app)

VOXAgent SMLoginItem - Hidden (Coppertino Inc. - installed 2017-12-20)

(/Applications/VOX.app/Contents/Library/LoginItems/VOXAgent.app)

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 28.0.0.161 (installed 2018-02-07) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2018-02-05)

Flash Player: 28.0.0.161 (installed 2018-02-07) [Lookup]

npSurveillancePlugin_1.0.0.1172: SurveillancePlugin_x86_64 1.0.0.1172 (installed 2017-07-16) [Lookup]

3rd Party Preference Panes:ⓘ

CodeMeter (installed 2017-09-12) [Lookup]

CUDA Preferences (installed 2017-06-16) [Lookup]

EUCON (installed 2017-10-19) [Lookup]

Flash Player (installed 2018-02-02) [Lookup]

NVIDIA Driver Manager (installed 2018-02-05) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Projects: Disk size: 158.95 GB Disk used: 129.14 GB

OSX: Disk size: 320.00 GB Disk used: 250.09 GB

Destinations:

time machine [Network]

Total size: 2.95 TB

Total number of backups: 67

Oldest backup: 14/06/2017, 15:33

Last backup: 13/02/2018, 20:39

Size of backup disk: Excellent

Backup size 2.95 TB > (Disk size 478.95 GB X 3)

Top Processes by CPU:ⓘ

6% kernel_task

5% WindowServer

4% CrashPlan

2% backupd

2% Safari

Top Processes by Memory:ⓘ

1.39 GB kernel_task

700 MB CrashPlan

368 MB CrashPlanService

331 MB AvidAppManHelper

290 MB com.apple.WebKit.WebContent

Top Processes by Network Use:ⓘ

Input Output Process name

263 MB 129 MB kernel_task

247 KB 15 KB TIDAL

51 KB 120 KB com.apple.WebKit.Networking

67 KB 57 KB mDNSResponder

14 KB 15 KB apsd

Top Processes by Energy Use:ⓘ

6.90 WindowServer

4.24 CrashPlan

3.82 backupd

3.64 MIO Console

Virtual Memory Information:ⓘ

25.82 GB Available RAM

22.62 GB Free RAM

6.18 GB Used RAM

3.20 GB Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

1Password: 6.8.6 (installed 2018-01-20)

NVIDIA Web Driver 378.05.05.25f04: 378.05.05.25f04 (installed 2018-01-25)

Avid Cloud Client Services: 2.4.0 (installed 2018-01-29)

Avid Application Manager: 18.1.0.17885 (installed 2018-01-29)

Avid QuickTime Codecs LE: 2.7.3 (installed 2018-01-29)

FB360 Spatial Workstation AAX: (installed 2018-01-29)

Pro Tools 2018.1: (installed 2018-01-29)

NVIDIA Web Driver 378.05.05.25f06: 378.05.05.25f06 (installed 2018-02-05)

VoxDoubler: (installed 2018-02-05)

Adobe Flash Player: (installed 2018-02-07)

License Support: (installed 2018-02-09)

RubyT AAX: (installed 2018-02-10)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2018-02-13 20:16:39 Pro Tools.app High CPU use [Open] [Details]

2018-02-13 19:31:56 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.mhlabs.driver.MobileIOAudioDriver.10.9 5.4d243

com.nvidia.web.NVDAGK100HalWeb 10.1.8

com.nvidia.CUDA 1.1.0

com.nvidia.web.GeForceWeb 10.1.8

com.nvidia.web.NVDAResmanWeb 10.1.8

2018-02-10 23:07:51 erasebootstate Crash [Open]

2018-02-10 23:06:57 MIO Console 5.app Crash [Open]