There are some generic troubleshooting steps you can try beforehand, but honestly they didn’t work for me. Those steps include:
- Rebooting the Apple Watch and iPhone to re-initiate the two-way connection and software
- Uninstalling and reinstalling the Facebook Messenger app from both the iPhone and Apple Watch
- Toggling Bluetooth off and on again to reset the wireless connection between your devices
- Check to make sure iOS, watchOS, and the Facebook Messenger app are up-to-date
What fixed the problem for me was following these steps:
1) Launch the Facebook Messenger app from your iPhone’s Home screen.
2) Tap on your profile image at the top left of the Facebook Messenger app.
3) When presented with the app’s Settings page, tap on the Apple Watch cell.
4) Manually enter 1-2 custom replies in the available text fields.
5) Tap on the blue < Me button at the top left of the app.
Now that you’ve modified your app’s custom replies, try re-launching the Facebook Messenger app on your Apple Watch. Everything should begin loading as expected this time around. If it was successful, you can delete any custom replies you added in the steps above if you wish to do so.
As of this writing, the latest version of the Facebook Messenger app (version 112.0) includes this bug. It may be fixed in a future update, but until then, it’s good to have at least one workaround. Fortunately, once you use the workaround, you shouldn’t need to fix anything again in the future, as the app should continue to work properly.
I followed these steps and they worked
