USB 3 drive suddenly showing as USB 2

I have a 7-port USB 3 hub into which I have connected four external USB 3 hard drives. They have all been working at high speed until today when for some reason one of them is showing up as being attached to a separate USB 2 hub, and it is transferring data noticeably more slowly than before.


Things I have tried so far:

I have swapped out the USB cable

I have swapped out the drive's power supply

I have plugged the cable into a different port on the hub


The system profiler used to show all four drives together on the one hub. Now just one drive is shown as being on a separate USB 2 hub but I have no other hub connected to the 7-port hub - nothing has changed other than the actions I listed above.


Why would a drive show up like all the other drives one day, and the next day it shows up as being plugged into some non-existent USB 2 hub? It is not an old drive - I just bought it a few days ago.


I'll try to attach a screenshot of my USB tree.


User uploaded file

Also, I'm not sure how/why I'm limited to choosing from categories that have nothing to do with my issue, so I apologize if this is not the best category to pose this question in.

MacBook Pro (13-inch, 2017, 4 TBT3), macOS High Sierra (10.13.2), ViewSonic VP2365 monitor

Posted on Feb 11, 2018 3:20 PM

Reply
2 replies

Feb 11, 2018 4:09 PM in response to DemandAccountability

Well, installation category usually is for an operating system or Apple app - not necessarily of a third party accessory. As well, you may want to contact the vendor/manufacturer of your hub to check with their support - both the hub and Western Digital.


However, I have no idea why this would wind up in Yosemite since your profile says that you are on High Sierra. Personally, I'd probably call it a possible hardware issue and put it under your device (Macbook Pro?).

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USB 3 drive suddenly showing as USB 2

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