CarPlay disconnecting

@steveg858 - on the contrary...we've had updates and the problem has gotten worse. No Apple people look at this forum. They likely thing that all they need to do is put up the bulletin board and we'll all help each other. (ie. blind leading blind)

adding to the thread - iPhone x 13.3, brand new BMW x5 - connecting over wifi (the car creates its own network) random disconnects and stutter - on occasion is perfect for long periods of time then next journey can't play a song for more than a couple of minutes - also constantly drops calls back to the phone and then reconnects

amazingly frustrating

So in plain speak, after you start car but before you set off, switch off blue tooth on iPhone then reboot your phone then put cable in if CarPlay connects to car display via cable?

in what order is this done I’m asking

Same problem here in a Audi A3 2019.

I tried with :

• 3 new cables
• iPhone 6 and iPhone X
• Differents USB ports
• iOS update...

Still disconnecting.

I hadn't this problem with Android on a Galaxy S8+ (-_-)

pincus321 wrote:

What utter garbage why don’t you write a proper Get Help article, this will definitely not fix anything.

It will help some people, especially those that have a newer Mercedes. Perhaps creating a new thread with details that concern your issue will lead to something more productive. If your purpose was to simply waste your time, congratulations.

I will do that, tomorrow as it’s 2336hrs here, as to Pandora, not up with that, if it’s accessed through settings I’ll also look tomorrow, last service I asked dealership about the issue of CarPlay and they said software was up to date and working fine, I’ll check in again tomorrow, Saturday

xNaxx wrote:

Hello knowsitsalls,

I hadn't tried either to update Audi MMI, what I just did yesterday.

A short test this morning was encouraging :)

I try this evening on a 2h journey...

Excellent. Let us know how it goes. How did you update the MMI? Dealer?

Carbuncle99 wrote:

https://discussions.apple.com/content/attachment/62891aac-a5ba-4b21-b61c-b0ff4775b84d

Here’s the thing, after flicking through 419 pages in software this was the closest I could find to a serial number on page 1, if this isn’t what you need maybe you could suggest or send a screen shot of what you need

cheers

I need to email a friend in the AU. I'm getting a lot information on the Opel Insignia, which is what your car is based on. It seems that, in unusual fashion, the infotainment systems are different between the two. One runs a modified version of WindowsCE/Embedded the other runs something else.

This is not unusual for low production run cars.

Does your main screen look like this?

I know nothing of a valet code and there’s no mention of one in the manual, also, the manual says update software at dealership, this was checked at last service About November 2019 and was up to date I was told, next service due in a month or 2 so will get it checked again then (problem has existed prior to last check) I looked for the version and I took 3 pics page 1,2,3 then it goes into pysco babble for the next 400 pages so I took 4 pics of pages 416,417,418,419.....I appreciate your help on this and the time your taking to help

This is definitely an apple issue I have an iPhone 8 and have a 2017 Subaru Impreza since last July and this issue just recently started to happen.

I am saving the same problem with 2018 insignia and IPhone X. Tried new cable, Bluetooth on, Bluetooth off. USB only whilst blue device removed and installed.

Same problem. After 90 sec, drop out!

I have the same issue with my iPhone 6S and Impreza 2017.

When will Apple listen to our complaints and fix this issue?

Does Apple even read this forum? I have chatted with Apple, and even spoken with them. They seem to know nothing about this CarPlay problem. Very very frustrating!!!

No Thank You.

Why doesn't Apple respond to this thread?? This is obviously a problem for a lot of people and has been for a number of years.