CarPlay disconnecting

You're not removing the profile in the head unit if you're doing it while driving. You can't, or maybe shouldn't be able to do a navigation reset while the car is in motion.

Sounds like your just removing the profiles in your phone.

There's the BT profile in your phone, one in the Navigation/Head Unit. If either of these is corrupt it will cause issues. They both need to be completely removed. That's why when some people rename the phone the issue goes away, some head units pair profiles with phone names. So, if you rename your phone the head unit will create a new profile. The head unit BT controller thinks this is a new device and assigns a fresh, spankin-new profile to the "New" phone.

If you load a new, or get desperate enough to make the mistake of loading a beta OS on your phone, you might think the iOS update fixed it and this probably isn't the case. The BT profile on the phone changed enough to trigger a new BT profile within the car because the new update. Then guess what? Same exact problem and you spin 'round and 'round again when you could have started by resetting the Navigation/Head Unit and reset your phone and you'd be back on the road in 20 minutes.

This is very common in BMW's due to the lack of redundancy checks in the system.

I have exactly the same issue (brand new X5 iPhone x) - I did speak to connected drive who recommended updating the apps (go to home screen then aps and then press options and there is an update apps option - I was surprised as I thought the master updating also covered app but apparently not).  This did seem to make it better (but not perfect) and I had it booked it with main dealer who looked at it and said there is a fix coming in march (apparently) and I will have to take it back in (its not one that can be done over the air apparently). Picked the car up after they had had a look and its worse than ever :-( . Am putting all my hope in the fix. It does seem to be a BMW / connected drive issue - I've tried other phones and I've noticed that Apple Play just disappears off the media menu so its not iPhone issue.

will try resetting but its hardly a fix.

Resetting is a viable fix until the BT profiles in the car go wonky again. Ever had to reformat a computer that was misbehaving?

These are complex systems, an occasional reset is not out of the ordinary.

Brand new car, little odd in this case. How long have you had I it? Do all I phones connected to it display the same symptoms?

FYI - I've never known BMW to announce a software update. Was this a hardware fix?

So in plain speak, after you start car but before you set off, switch off blue tooth on iPhone then reboot your phone then put cable in if CarPlay connects to car display via cable?

in what order is this done I’m asking

Carbuncle99 wrote:

So in plain speak, after you start car but before you set off, switch off blue tooth on iPhone then reboot your phone then put cable in if CarPlay connects to car display via cable?

in what order is this done I’m asking

No, just turn the bluetooth off before you get in the car. No Phone reboot.

Keep in mind: The cars systems will be active for about 20 minutes AFTER you stop driving and get out of the car. They do this so you don't have to cold boot it if you just do a quick stop.

You can use the quote feature in your posts so other users don't have to hunt for what response you're referring to.

Let us know how it goes.

Switched off blue tooth before getting near car, connected data cable and.... nothing, reconnected, nothing, turned on blue tooth nothing, disconnected cable, blue tooth connected plugged in cable, connects, 2 minutes or less later, disconnects , same as usual, it’s frustrating having a technology that doesn’t work fully

Same problem here in a Audi A3 2019.

I tried with :

• 3 new cables
• iPhone 6 and iPhone X
• Differents USB ports
• iOS update...

Still disconnecting.

I hadn't this problem with Android on a Galaxy S8+ (-_-)

xNaxx wrote:

• Same problem here in a Audi A3 2019.

I tried with :

3 new cables

• iPhone 6 and iPhone X

• Differents USB ports

• iOS update...

Still disconnecting.

I hadn't this problem with Android on a Galaxy S8+ (-_-)

Did you factory reset your Navigation? That's the only variable you haven't changed.

A reset and factory reset are two separate things.

Glad you got a better phone.

pincus321 wrote:

What utter garbage why don’t you write a proper Get Help article, this will definitely not fix anything.

It will help some people, especially those that have a newer Mercedes. Perhaps creating a new thread with details that concern your issue will lead to something more productive. If your purpose was to simply waste your time, congratulations.

Carbuncle99 wrote:

No not a BMW but I’ll try anything so I apply all suggestions from every make and model, I drive a 2018 GM Holden Commodore / Insignia

Unfortunately not built in AU anymore. A shame.

Can you provide a picture of the software version of your car? (unless you really feel like writing down a few 16 digit numbers)

Settings -> Software Information

A few questions.

Do you use the built-in Pandora? Does it work correctly?

Do you have any issues that the car indicates, but are not really issues? An example: It will tell the your tire pressure is too low when it is actually correct. Power steering warnings?

The "Settings" menu may have a different spot for AU cars, I'm the US. Regardless, I can still see diagnostic information on AU models so I shouldn't have an issue walking you through some procedures.

I will do that, tomorrow as it’s 2336hrs here, as to Pandora, not up with that, if it’s accessed through settings I’ll also look tomorrow, last service I asked dealership about the issue of CarPlay and they said software was up to date and working fine, I’ll check in again tomorrow, Saturday

xNaxx wrote:

Hello knowsitsalls,

I hadn't tried either to update Audi MMI, what I just did yesterday.

A short test this morning was encouraging :)

I try this evening on a 2h journey...

Excellent. Let us know how it goes. How did you update the MMI? Dealer?

Here’s the thing, after flicking through 419 pages in software this was the closest I could find to a serial number on page 1, if this isn’t what you need maybe you could suggest or send a screen shot of what you need

cheers

Carbuncle99 wrote:

https://discussions.apple.com/content/attachment/62891aac-a5ba-4b21-b61c-b0ff4775b84d

Here’s the thing, after flicking through 419 pages in software this was the closest I could find to a serial number on page 1, if this isn’t what you need maybe you could suggest or send a screen shot of what you need

cheers

I need to email a friend in the AU. I'm getting a lot information on the Opel Insignia, which is what your car is based on. It seems that, in unusual fashion, the infotainment systems are different between the two. One runs a modified version of WindowsCE/Embedded the other runs something else.

This is not unusual for low production run cars.

Does your main screen look like this?

Mine is a base model so maybe top of line look different but here are 2 shots, one that has “projection” is without USB connected, one with CarPlay is with USB connected, but it only stays connected for no more than a minute or so then converts back to Bluetooth connection only which is fine but doesn’t give you all the vehicles screen capability with maps etc