Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

CarPlay disconnecting

Hello, Bought a new 2018 BMW 430i and have been having issues from the start with CarPlay using my iPhone X. Continuously disconnects and then reconnects. Usually after about 10 minutes of driving. Has anyone else had this issues and found any resolutions. I’ve been in contact with BMW and they are saying numerous people have been reporting it and it’s an Apple software issue.

iPhone X, iOS 11.2.5

Posted on Feb 17, 2018 8:11 AM

Reply
Question marked as Best reply

Posted on Feb 19, 2018 12:29 PM

Hey there, Kauff29,

Thanks for bringing your CarPlay issue to the Apple Support Communities. If I'm understanding it,your iPhone X and car are frequently disconnecting and reconnecting, typically after you've started driving for about 10 or so minutes. I'm happy to help!

Based on what you've described, I can recommend the following steps from the "Get help" section of Set up CarPlay with your iPhone - Apple Support :

Get help

If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

  1. Make sure that Siri is turned on.
  2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
  3. If possible, connect your iPhone to a different USB port in your car.
  4. Try a different Lightning to USB cable. Make sure that the cable is certified.
  5. Update to the latest version of iOS.
  6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

Learn more about CarPlay and driving and navigating safely.


Cheers.
275 replies

CarPlay disconnecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.