CarPlay disconnecting

I am having the same issues. I have a iPhone 7 Plus and a kenwood DDX9017DABS in my car so that I can have CarPlay. After performing Apple update the Phone will disconnect after 10seconds or less and won’t connect again.

It might reconnect if I reset the audio system but disconnects again shortly after.

I have even bought a new cable to see if that works. Didn’t make a difference.

Tried all the settings changes that are explained when searching for an answer. That didn’t make a difference.

Apple please update iOS to resolve this issue. I wanted Apple CarPlay to make my driving habits safer, I am finding myself looking at the screen a lot more to try and resolve the problem.

I was having this issue too. No matter what I tried, nothing seemed to work. Then I noticed when I opened my Settings, there was a switch for VPN (Virtual Private Network) that I had never seen before. VPN was on. I decided to switch it off, but almost immediately it switched back on by itself. After some investigation, I discovered it was associated with the AT&T Mobile Security app that I also recently downloaded. I deleted the app, the VPN switch disappeared entirely and my CarPlay seems to be functioning without any connection issues.

I have this issue since I moved from iPhone 8 to 8 plus. I have read the thread almost all of the reply’s and my conclusion is that it must be an iOS release issue. In my case it started jappening in a BMW X3 without CarPlay (only Connected Drive) just after the first time I connected the new 8 plus, and now recently in a Tiguan 2019 with CarPlay. So it looks like nothing to do with CarPlay itself but between certain car brands and the iPhone connection. And looks like it doesn’t matter if it’s cabled or wireless.

The recently stated solution seems logic (if Apple really released a patch) so I will try to delete the phone in the cars and add it again to see if that solves the problem, I’ll be back.

2019 Volvo XC90, brand new iphone 8 running IOS 12.3.1. Car play contsanly disconnects then reconnects or completly stops working. Happens on multiple other phones and tried different cables. Truly disappointing and dangerous as mentioned. Cannot even use it for phone calls.

Great in principle, but as with other car problems, many are intermittent. With CarPlay, many of the issues raised here have only been occurring irregularly therefore, it would be very fortunate if any manufacturer or dealer would be able to identify or rectify a problem which is not always present. You can bet that when you bring your car or unit to be checked everything is working fine.........until you drive away when it reoccurs!

I have got a 2018 commodore as well and am having same problem, I have iphone6s plus with iOS 13.1, I also just got car software updated at latest service, didn’t fix the problem, it seems to lock up and cut out sooner if anything, tried with Bluetooth off, no change, USB port works with with music stick, seems CarPlay is overwhelming the phone

pls answer Apple

mdm697G wrote:

adding to the thread - iPhone x 13.3, brand new BMW x5 - connecting over wifi (the car creates its own network) random disconnects and stutter - on occasion is perfect for long periods of time then next journey can't play a song for more than a couple of minutes - also constantly drops calls back to the phone and then reconnects

amazingly frustrating

Is this a 2019 or 2020 X5?

When you go into connected mobile devices does your screen look like this, with two of the same phone connected?

Or this, with just one phone?

Carbuncle99 wrote:

No not a BMW but I’ll try anything so I apply all suggestions from every make and model, I drive a 2018 GM Holden Commodore / Insignia

Unfortunately not built in AU anymore. A shame.

Can you provide a picture of the software version of your car? (unless you really feel like writing down a few 16 digit numbers)

Settings -> Software Information

A few questions.

Do you use the built-in Pandora? Does it work correctly?

Do you have any issues that the car indicates, but are not really issues? An example: It will tell the your tire pressure is too low when it is actually correct. Power steering warnings?

The "Settings" menu may have a different spot for AU cars, I'm the US. Regardless, I can still see diagnostic information on AU models so I shouldn't have an issue walking you through some procedures.

Here’s the thing, after flicking through 419 pages in software this was the closest I could find to a serial number on page 1, if this isn’t what you need maybe you could suggest or send a screen shot of what you need

cheers

Mine is a base model so maybe top of line look different but here are 2 shots, one that has “projection” is without USB connected, one with CarPlay is with USB connected, but it only stays connected for no more than a minute or so then converts back to Bluetooth connection only which is fine but doesn’t give you all the vehicles screen capability with maps etc

Carbuncle99 wrote:

Mine is a base model so maybe top of line look different but here are 2 shots, one that has “projection” is without USB connected, one with CarPlay is with USB connected, but it only stays connected for no more than a minute or so then converts back to Bluetooth connection only which is fine but doesn’t give you all the vehicles screen capability with maps etc

https://discussions.apple.com/content/attachment/49852e79-af47-4ec0-a229-a6711aad9773

https://discussions.apple.com/content/attachment/af1dbef3-eec8-4882-b6da-1d36e6ad7cb1

Excellent. This will make it easier.

So, your interface tells me that you have a relatively new firmware running the infotainment system.

The important information is the version, the second-to-last update released for Holden and Opel vehicles specifically call out the flaky Android Auto and CarPlay in some vehicles.

This is important, do you have a "Valet Code" programmed into the system? If so, remove it.

Do you have the owners manual? See page 232 for how to find your software version.

Also, see page 172 for updating the software.

Carbuncle99 wrote:

I know nothing of a valet code and there’s no mention of one in the manual, also, the manual says update software at dealership, this was checked at last service About November 2019 and was up to date I was told, next service due in a month or 2 so will get it checked again then (problem has existed prior to last check) I looked for the version and I took 3 pics page 1,2,3 then it goes into pysco babble for the next 400 pages so I took 4 pics of pages 416,417,418,419.....I appreciate your help on this and the time your taking to help

https://discussions.apple.com/content/attachment/23eafdaf-1d92-4eae-a34a-7e7b20d69067

https://discussions.apple.com/content/attachment/40dedd49-cae8-4b0e-98e1-4a65a9b0921e

https://discussions.apple.com/content/attachment/b4b2379e-084f-435b-bde3-5834cfb1a620

https://discussions.apple.com/content/attachment/3d13783c-526a-4221-b6a5-df5318dbb8eb

https://discussions.apple.com/content/attachment/12105dd0-23ab-4a89-b7df-dc7d1cc10640

https://discussions.apple.com/content/attachment/f70525d6-ef11-4a17-a4b9-dd137f7a6ec1

https://discussions.apple.com/content/attachment/f25986c2-2a72-4a64-b5f5-943c0cc400dc

Let me wait to hear back from my friend in the AU. This might take a couple days as it's the weekend.

I don't want to recommend anything until I've gained more familiarity with that specific unit.

Hope this works for some but have to add that Screen Time is I believe a new option added in a recent update. The disconnection problem has been going on well before this.

Car play work always . The end of the lightening cable attached to car was not making contact. Cleaned car connector , squeezed cable end a little bit and it works AWAYS

BMW connects to CarPlay wirelessly