CarPlay disconnecting

Same problem here in a Audi A3 2019.

I tried with :

• 3 new cables
• iPhone 6 and iPhone X
• Differents USB ports
• iOS update...

Still disconnecting.

I hadn't this problem with Android on a Galaxy S8+ (-_-)

The troubleshooting is so difficult because there are days when it doesn’t happen at all and then days when it does it every 1-3 mins ... I don’t know how or why that would’ve fixed it but I can connect a Android to the system and have never had it miss a beat ... it’s not the headunit it’s something within the iPhone that’s causing it ... similar to how all iPhones have freezing and glitch issues at 100% battery but still connected to power not always but sometimes ... and I’ve had every single iPhone except for the skip over the 8 ... I thought it was notificationsnonmy phone because it hadn’t done it in a while when one day my wife messaged me via google hangouts while I was driving and the exact moment her notification came in it disconnected but, I couldn’t duplicate that same result ... I think it’s almost time to move on from Apple, I’ve been with them since the original iPhone but I use my vehicle a lot and having one of the main features I picked out not working because of the phone, is disheartening ... the photo is of me driving down the road and the phone not only disconnected but caused the entire unit to restart ... this happens occasionally as well ... I don’t know how but there’s got to be a way this thing is tracking logs in the backend but I don’t know how to extract them and fully analyze without screwing anything up AND I should never have to do it in the first place ...

It appears that in certain BMW cars where Carplay is wireless the connection is poor and carplay disconnects all the time. In some Evo ID5/ID6 units the WiFi antenna is missing. The Wifi antenna connects to the back of the unit which is very easy to take out (requires removal of 6 screws). It should be connected to the WLAN socket (the light blue connection on the right). Since I've connected it life is great and Carplay connection is excellent! WiFi antenna is cheap and can be easily ordered

mdm697G wrote:

adding to the thread - iPhone x 13.3, brand new BMW x5 - connecting over wifi (the car creates its own network) random disconnects and stutter - on occasion is perfect for long periods of time then next journey can't play a song for more than a couple of minutes - also constantly drops calls back to the phone and then reconnects

amazingly frustrating

Is this a 2019 or 2020 X5?

When you go into connected mobile devices does your screen look like this, with two of the same phone connected?

Or this, with just one phone?

Here’s the thing, after flicking through 419 pages in software this was the closest I could find to a serial number on page 1, if this isn’t what you need maybe you could suggest or send a screen shot of what you need

cheers

Mine is a base model so maybe top of line look different but here are 2 shots, one that has “projection” is without USB connected, one with CarPlay is with USB connected, but it only stays connected for no more than a minute or so then converts back to Bluetooth connection only which is fine but doesn’t give you all the vehicles screen capability with maps etc

I know nothing of a valet code and there’s no mention of one in the manual, also, the manual says update software at dealership, this was checked at last service About November 2019 and was up to date I was told, next service due in a month or 2 so will get it checked again then (problem has existed prior to last check) I looked for the version and I took 3 pics page 1,2,3 then it goes into pysco babble for the next 400 pages so I took 4 pics of pages 416,417,418,419.....I appreciate your help on this and the time your taking to help

I have the same issue with an iPhone X running iOS 11.3.1 in my 2016 Honda Civic EX. The severity of this problem has varied over iOS releases. It was stable on the latest 11.2.x release, but is worse than ever starting with 11.3. At this point, the only way I can use CarPlay is to reboot my iPhone EVERY time before connecting it to the car. If I reboot, everything works fine. This is not acceptable to me.

I also have a 2018 BMW 430i. My iPhone was fine until the last iOS update. I have bought there were improvements to multiplay audio or something. I wonder if that broke CarPlay? It ended my ability to effectively join calls while driving - very frustrating and a waste of time. I’ll remove and re-add the connection as some have stated but not thinking it will resolve the issue.

I have a 2016 Honda Civic and after reading some other forums, I read a suggestion to delete the HondaLink app from my iPhone. After doing that, I have had zero disconnects. Out of curiosity, I reinstalled it a couple weeks later, and the disconnects returned immediately. So, for all of you driving cars from other manufacturers, do you have a manufacturer specific app also on your phone? It could be the conflict that's causing your disconnects.

I am having the exact same problem with my brand new BMW. iPhone X running 11.4 (had the same issues on 11.3). Wireless CarPlay is laggy, unresponsive and frequently disconnects and then sometimes reconnects. I have tried all sorts of resets and repairing to no avail. It is marginally improved only after I hard reset the phone and only for a very short duration. Activating Siri drops the connection. Taking a call drops the connection. Using navigation drops the connection. I can barely play music without it becoming overwhelmed and disconnecting. It is basically unusable.

Apple who is the CarPlay guru that we should be speaking with about this???

Yes, it is extremely laggy. When I press the home button on the carplay app, no matter how short the time I press the button, it invokes Siri instead of going to the carplay home screen. what I find the most frustrating is that I cannot really find any response from Apple putting us at ease that they are working on this issue....or what the solution is.....or how we will be notified when carplay will be working. Carplay is a really cool concept and I will enjoy using it.... once it actually works.

I have a 2017 Chevrolet Colorado and this problem started recently for me as well. I am using IPhone X. Hope there is a resolution very soon. Very distracting when you are using hands free and the call jumps back to the phone. Or you are relying on directions in maps and it cuts out.

good question - I don't know. Interestingly though, I spoke to my BMW dealer's service department, and they said it is a known issue that Apple is working on....

I tried out car-play this morning (6/27/2018) again by listening to iheart radio and also display the active map. The lag was so terrible and unresponsive that I switched back to BMW idrive very quickly...

I will test car play again once the next iOS update is released. Till then car-play is dead to me .....

I have 2018 Kia Soul turbo, same as everyone else here. Randomly disconnects, sometimes it never connects and says phone not responding. Very unreliable. I can be in the middle of a phone call and CarPlay will drop the conversatio. No audio in or out but the phone itself stays connected to the call. If I forgo using “CarPlay” and just use the phone Bluetooth and the standard radio Bluetooth all works fine. But I don’t have access to messages or maps that way. Oh yeah, I’m using an iPhone 6 Plus running iOS 11.4