CarPlay disconnecting

Yesterday I went to the local Apple store. They erased and re-installed the IOS on my IPhone X. Since then, car play is working great. If it fails again, they say the issue will most likely be hardware at which time the phone will need to be replaced.

***Update***

I also have NordVPN on my phone. Last night I turned it off when running to the store and no disconnects. Today I left the VPN off all day and made 8 trips. No disconnects. So it looks like (for me) the disconnecting is related to my VPN. Im going to leave it off for a while and see if I get anymore. If it starts doin it again with the VPN off I'll update the post.

hmm interesting. I will also ask Apple store to reload IOS on my iPhone 6 Plus and see if that works for me... Since the regular Bluetooth works perfect, it is hard for me to believe that this may potentially be a hardware issue . Thanks for the update, and I will give an update on my progress once I visited the Apple store..

I have a 2017 BMW M240i. CarPlay worked well with iOS 10 on my iPhone 7, but with the iPhone X and iOS 11 I’ve had the same problems with frequent disconnects.

I’ve noticed it happens far more frequently now that it’s summer. When it does, I get my wife to reboot the phone - she always tells me it’s nearly too hot to touch, and it almost unresponsive.

Seems to be even more frequent when I use the cars wireless charger, again making the phone hot.

Maybe CarPlay is just so intensive it’s overheating the phone?

Has anyone else noticed the same?

Hey There Kauff29, I have the same issue with my 2018 Subaru Outback. This has been going on since August of 2017 when I bought the car. Subaru keeps promising a fix but it sounds like this is an Apple problem not the vehicle manufacturer. Maybe time for a class action suite. Know any good Tort lawyers.

*** UPDATE ***

As anticipated, the new iOS update 11.4.1 seem to have resolved the issues I experienced. CarPlay is working normal for me since the update. The response is fast and calls are not dropped or jumping between the phone and the vehicle.

I did not go to Apple to wipe and reinstall the iOS as it is not needed.

CarPlay is not dead to me anymore.. its alive! 😉

I had the same issue with my iPhone X and Holden Commodore (Opel Insignia). I did a complete wipe and restore of phone, this didnt help. After chatting with Apple, I replaced my phone and now it works. It was a hardware issue with my phone.

EDIT:

Temperature doesn't seem to have an effect after all.

I have noticed that it disconnects (or starts cutting in and out) around 10 minutes into a drive.

I've restarted the car (when at traffic lights), that sometimes works. Restarting the phone always resolves it.

One other thing I've noticed since the iPhone X came out is that Siri cuts the last syllable off the last word in any statement. She's always navigating me to "xxxxx Roa" or "xxxxx Stree".

Same problem here as of a week ago in my 2018 BMW 330i with wireless CarPlay. I’m using a iPhone 8 Plus. After a few minutes of driving CarPlay wants to disconnect and reconnect over and over again. Very frustrating as it’s made it impossible to take calls in the car. Until this is resolved i have disconnected my car from CarPlay.

I am having the same issue with a 2019 Mini Countryman Hybird (Wireless Carplay). Same as everyone stated. Carplay works after rebooting phone most of the time, but often disconnects in the middle of a drive. It also becomes laggy during map usage. I would also like to see this get fixed. I am using IOS 11.4.1.

I’m on iOS 11.4.1 and am still suffering disconnects on a regular basis.

Considering this is a problem across multiple car manufacturers and iPhone models, it’s obviously a software issue with CarPlay. Hopefully Apple is reading this!

A Google search reveals that Android users are posting on the exact same issue when using Android Auto and the same ideas been put forward such as changing to a different connecting cable etc; but no definitive solution seems to have been found. Some have even said that friends with iPhones are not experiencing this problem so they may change to using an iPhone rather than an Android!

As therefore this seems to be a problem experienced by users of both Apple and Android phones I’m beginning to be of the opinion that the problem lies more with the hardware and/or the software of the main units installed in vehicles rather than the phones themselves, and that no device updates or changing of cables will solve this problem until the underlying reason for this occuring with both Apple and Android devices is found and addressed.

Opinions?

I may be wrong but I dont think this is a hardware issue. My regular bluetooth works just fine which proves the hardware in fact works very well. I only experience this frustration when I enable CarPlay. imo, this points to a major software issue....

I thought the same, but CarPlay uses Wi-fi to connect to the car not Bluetooth, so it may still be hardware related.

the fact that it happens across car brands and iPhone models suggests its software though i think.

As a matter of interest, is it the same company that manufacturers the units that are factory installed in the many models of vehicles In which they are fitted?

i know that some companies, such as Pioneer, produce after market units which can be fitted to vehicles, so my question is, do disconnection problems only occur with the units which are factory fitted in vehicles? If there are no problems with after market units, this may at the very least narrow down the source of the problem.