Connection from iOS 9.3.5 on iPad 2 to iCloud Driver

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4 points

Connection from iOS 9.3.5 on iPad 2 to iCloud Driver

I successfully work with iCoud driver from macOS High Sierra. I want to access the iCloud drive directories from a iPad running iOS 9.3.5. The iPad is connected (I see that in the macOS settings) but I see an empty iCloud driver.

Any idea how I can debug this?

Thanks

iPad 2 Wi-Fi, iOS 9.3.5

Posted on Feb 18, 2018 6:34 AM

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Answer 1

Top-ranking reply

chuck_3rd

Community Specialist

Feb 19, 2018 8:12 PM in response to sachama

Hello sachama,

Thanks for asking the Apple Support Communities for help with iCloud Drive on your iPad. I am happy to check this out with you.

I recommend verifying both devices are signed in to iCloud using the same Apple ID. This article will help you verify which devices are signed in to your Apple ID: Check your Apple ID device list to see where you‘re signed in

Once you ensure the iPad is signed in to the same Apple ID as the Mac that can access your iCloud Drive files, if you still have issues, I recommend turning iCloud Drive off on the iPad. Go to Settings > [your name] > iCloud > and turn the slider for iCloud Drive off.

Then, restart your iPad: Restart your iPhone, iPad, or iPod touch

When it comes back up, go back to Settings > [your name] > iCloud > and turn the slider for iCloud Drive back on. This should get everything re-syncing together.

Let us know if you need further assistance with this. Thanks and have a wonderful evening.

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Answer 2

Joseph_S.

Community Specialist

Feb 22, 2018 12:06 PM in response to sachama

Hello sachama,

Thanks for letting us know what you tried. I recommend contacting AppleCare and having them check this issue out, and if necessary, check your account.

You can contact AppleCare using this link: Contact - Official Apple Support

Thanks and have a wonderful day.

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Answer 3

sachama Author

Level 1

4 points

Feb 22, 2018 11:51 AM in response to chuck_3rd

Hi,

I did even more: I made a full reset of the iPad (9.3.5) and restarted. Did not help, I still cannot see the documents in the iCloud folders.

Thanks for any idea you might have

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Connection from iOS 9.3.5 on iPad 2 to iCloud Driver

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