Apple TV 4 apps crash after 11-14 minutes

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Level 1

5 points

Apple TV 4 apps crash after 11-14 minutes

This one has got me stumped. Apple TV 4 tv apps like Netflix, Hulu, NBCSports, FoxSportsGo, TBS, etc. all seem to reset after about 11 minutes to 14 minutes of watching. Actions taken by me so far:

1) Delete and re-download all apps. Signed back in. No change. Still crashes/resets.

2) Restart Apple TV. No change. All apps still crash/reset.

3) Reset Apple TV and download all apps. Sign in. All apps still crash/reset in same timeframe.

4) Power down modem, router, and Apple TV. Power up. All apps still crash/reset.

Getting about 65mbps from the router. Apple TV directly connected to router, not using wi-fi to receive data. Using the Apple TV remote, no third-party remote control.

Anyone else had had this problem? This just started happening Feb 15th. Everything worked great until then.

Apple TV 4K, tvOS 11.2.5

Posted on Feb 18, 2018 8:47 AM

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Answer 1

vazandrew

Level 8

40,834 points

Feb 18, 2018 2:46 PM in response to paulw451

What version of TVOS?

Have you tried a restore via iTunes?

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Answer 2

vazandrew

Level 8

40,834 points

Feb 19, 2018 7:10 PM in response to paulw451

If you ever did need to restore you can take it to a friend or have Apple do it.

Keep in mind that if you do purchase content it would be best to have a computer so you can download and backup as you would no longer be able to access if they are removed from the store. Also for pictures, though to a lesser extent if you have iCloud Photo library.

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